good service

cuggle · 27-01-2010, 11:37

I had a problem for the last week or so with picture blocking and sound going so called virgin on monday afternoon and was told to call back tues if problem was still happening to give it 24 hours and to see if it was a local problem. I called back yesterday afternoon and an engineer was booked for this morning, he came and fixed the problem. Excellent service Virgin.

Dukefever · 27-01-2010, 11:48

It's good to hear positive votes for VM. It shows signs that the company has come along way since the takeover.

Duke

pabscars · 27-01-2010, 11:52

So come on then, tell us how he fixed it

Glad you had a good experience

cuggle · 27-01-2010, 12:54

he changed the isolator ??? connectors/splitter, checked setting on both the v+ boxes, the digi box is on a separate feed and not affected, seems to be fine now anyway.

He also said there was some moisture inside the isolator,

pabscars · 27-01-2010, 15:18

I,m not sure what you mean by the isolator

cuggle · 27-01-2010, 16:08

Neither am i, hence the question marks but that is what he told my wife

pabscars · 27-01-2010, 16:11

Maybe he meant the brown box on your wall outside ???

cuggle · 27-01-2010, 16:14

Just found this in another thread on here:

It's whats called a galvanic isolator. Basically there is no direct connection between the cable from outside, and your equipment. This acts as a safety feature - should equipment in the cabinet go faulty, it reduces the risk of damage/electrocution to your equipment and you, and vice versa. Also, it prevents something called a "ground loop" which causes interference.

---------- Post added at 15:14 ---------- Previous post was at 15:12 ----------

no it was inside the house, the brown box is outside at the front of the house and the isolator is inside the room at the back of the house

pabscars · 27-01-2010, 16:45

Cheers cuggle, a little more knowledge gained today thanks to you

webcrawler2050 · 27-01-2010, 16:52

Nice to hear, that VM are providing a good service!

cuggle · 28-01-2010, 10:16

problem not solved, last night it started again with the picture blocking and sound going, having a re visit tomorrow morning.

pabscars · 28-01-2010, 10:24

When I had that problem, it turned out to be the signal levels were too low, once he turned them up at the green cabinet down the road things improved.

Now I don't get any sound drop outs or picture blocking as such, just a bit of pixelation on certain channels.

Do you know what your power levels, snr etc are on the V+ box, maybe you could post them on here if you haven't previously.

Lets hope vm continue with the good service and get it sorted for you.

cuggle · 28-01-2010, 10:36

i'm at work now so will check the levels when i get home but the engineer checked the boxes and said the levels were as they should be. My wife called this morning and as i said the engineer is coming back tomorrow morning, very quick response anyway and hope it can be sorted.

Digital Fanatic · 29-01-2010, 03:08

Quote:

Originally Posted by cuggle

i'm at work now so will check the levels when i get home but the engineer checked the boxes and said the levels were as they should be. My wife called this morning and as i said the engineer is coming back tomorrow morning, very quick response anyway and hope it can be sorted.

Hope it gets sorted cuggle

cuggle · 29-01-2010, 18:42

well he has been today and now says it is a network problem that they are working on and will be fixed as soon as possible, all the ITV channels are completely unwatchable and some of the others are just blocky and sound dropping