woooo hoooo fixed i think, was capped to 2MB for a day, but im on second day of full bandwidth now.
thank you all for your thoughts and help especially seph who had to put up with my initial forays into forums and networking (although i still have mere-cat teeth marks from hijacking other people threads on VM forum)
communication is the key to success, especially with the great guys on newsgroups (windows livemail was a nightmare i would defo go for grabbit now) if that doesnt work i think asking for a free upgrade to 50MB might get the vans out the depot looking at the network.
anyway until i can find something else to moan about peace out !