25-11-2004, 09:59
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#16
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cf.mega poster
Join Date: Jun 2003
Location: Half in the corporeal, half in the etheral
Posts: 37,181
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Re: Utter Despair
Can any of the ntl peeps here pick this one up?
__________________
From Jim Cornette:
“Ty, Fy, bye”
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25-11-2004, 09:59
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#17
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Inactive
Join Date: Jun 2003
Age: 57
Posts: 5,566
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Re: Utter Despair
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Originally Posted by erik99
didnt work. called ntl bb support this morning. its a 2hour wait on hold to get through to them at night.
someone with a thick asian accent told me i had to be at the pc to investigate this. 'its worth a try' i was told. didnt matter that i asked that the modem be removed and readded, didnt matter that its not a local problem.
now going to call the supervisor of the engineer who installed the bb see if that gets me anywhere.
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He won't be able to do anything really sorry but do you want to PM me your details and I'll have a look later for you.
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25-11-2004, 11:07
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#18
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Inactive
Join Date: Nov 2004
Posts: 15
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Re: Utter Despair
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Originally Posted by Debsy42
He won't be able to do anything really sorry but do you want to PM me your details and I'll have a look later for you.
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ok thanks, im at my wits end with this stuff
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25-11-2004, 13:46
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#19
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Inactive
Join Date: Jun 2003
Location: Los Angeles, CA
Age: 46
Posts: 6,343
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Re: Utter Despair
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Originally Posted by nostra
in which case this is an ntl problem and nothing to do with your pc...
ip's which range from .248 - .253 are pre-registration
anything outside this range is a registered ip address
turn the modem off the pc off and both back on
if you are still picking up an ip address in this range contact technical support
a) ask them to check you mac address on the system is correct
b) get them to check you are registered to the correct dhcp
c) if above 2 correct ask them to remove and re-add the cable modem back on
this should solve the problem for you 
no amount of working on the pc is going to do anything for you
you can prove your pc is ok by going to https://autoreg.autoregister.net ... bet it displays for you  |
One of my mates is having this same problem today in the Cardiff area.
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26-11-2004, 10:34
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#20
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Inactive
Join Date: Nov 2004
Posts: 15
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Re: Utter Despair
proved last night that it wasnt my 'setup' by putting a borrowed modem on the line- worked fine.
called ntl bb support line back today and got the same asian accent. explained the test i conducted to him 3 times. 3rd time it sunk in that it would not be necessary for me to be sitting in front of the computer and he then referred me to 2nd line support.
2nd line support said the problem was that the previous address i had been at was deleted from the system, and he would remove and readd the modem to the account.
all being well i can attempt to register the modem tonight again
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26-11-2004, 11:00
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#21
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Inactive
Join Date: Jun 2003
Posts: 6,058
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Re: Utter Despair
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Originally Posted by erik99
all being well i can attempt to register the modem tonight again
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Good luck, looks like there are still registration issues.....
http://www.cableforum.co.uk/board/sh...76&postcount=4
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26-11-2004, 18:21
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#22
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Inactive
Join Date: Nov 2004
Posts: 15
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Re: Utter Despair
works now, i mean the blockage to the registration was removed when ntl removed then readded the modem.
was then able to register the modem.
thank you for the help, and also to Debsy42 who helped in pm. i will call here first in future
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26-11-2004, 18:27
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#23
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Guest
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Re: Utter Despair
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Originally Posted by erik99
works now, i mean the blockage to the registration was removed when ntl removed then readded the modem.
was then able to register the modem.
thank you for the help, and also to Debsy42 who helped in pm. i will call here first in future
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great news - thanks for posting back with the update, it is always appreciated - and yes, Debsy is a star isn't she 
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26-11-2004, 18:32
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#24
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cf.mega poster
Join Date: Jun 2003
Location: Half in the corporeal, half in the etheral
Posts: 37,181
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Re: Utter Despair
Yay Debsy!!!
__________________
From Jim Cornette:
“Ty, Fy, bye”
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27-11-2004, 00:34
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#25
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Inactive
Join Date: Nov 2004
Posts: 15
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Re: Utter Despair
spoke too soon, my modem is being awarded ntlhm100-bronze.cm instead of the gold. will call them on monday :/
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27-11-2004, 00:43
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#26
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Inactive
Join Date: Jun 2003
Age: 57
Posts: 5,566
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Re: Utter Despair
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Originally Posted by erik99
spoke too soon, my modem is being awarded ntlhm100-bronze.cm instead of the gold. will call them on monday :/
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that might have been me  whoops, sorry !!!!!
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29-11-2004, 13:35
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#27
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Inactive
Join Date: Nov 2004
Posts: 15
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Re: Utter Despair
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Originally Posted by Debsy42
that might have been me whoops, sorry !!!!! |
ok but does that mean you can change it back or do i have to call to get it changed?
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02-12-2004, 09:02
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#28
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Inactive
Join Date: Nov 2004
Posts: 15
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Re: Utter Despair
got around to calling customer support 0800 number to get it changed back to gold. mentioned that id been paying for gold, was told i would need to talk to BB support about not being charged for the 8 days it didnt work.
currently on the phone with broadband email support to try to get the email accounts that i was using migrated back into service. currently theyre marked as unusable
it was explained what ntl staff did; they disconnected the account when i moved instead of treating it as a house move.
edit
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BB email guy said to talk to 0800 staff again about the charging for the 8 days it didnt work
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