31-12-2009, 18:22
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#1
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Inactive
Join Date: Dec 2006
Services: M Phone, XL BB, XL TV and 2 SA V+
Posts: 238
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Problems with new V+ box
Just had another V+ installed but bits of it aren't working.
It's an SA box, the Help & Info section on the Home screen doesn't load and I can't get any on demand working. All the correct channels and V+ functionality are working and the online light is on but on demand just displays the "just a moment" message and then doesn't respond and has to be reset.
Everything is working on my other V+ box, might something not have been provisioned properly? Have rebooted and waited 24 hours but still nothing.
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01-01-2010, 00:43
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#2
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Inactive
Join Date: Sep 2005
Location: West Midlands
Services: Virgin 10Mb
XL TV package
t/w phone
Virgin+ box
Virgin basic box
Posts: 132
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Re: Problems with new V+ box
Not much you can do except to try this,unplug completely from the wall socket for a few moments then let the box reboot again,there is difference by unplugging as opposed to just switching off ...trust me ....if it doesn't work properly then, you need to call them .....
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01-01-2010, 10:18
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#3
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Permanently Banned
Join Date: Jan 2009
Location: In a world of no buffering!!
Services: Samsung V+ XL TV
XL Phone
30Mb Superhub
Samsung Galaxy 3 32GB sd card In a world of no buffering!
Posts: 20,915
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Re: Problems with new V+ box
If it is still doing it then you need to call Tech Support which is open 24/7 on 151 from your Virgin Media Phone.
It's absolutely free.
Or call 0845 454 1111 from any other phone line.
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01-01-2010, 12:33
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#4
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Inactive
Join Date: Dec 2006
Services: M Phone, XL BB, XL TV and 2 SA V+
Posts: 238
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Re: Problems with new V+ box
Called Tech Support, he tried doing a few things remotely to the box, gave up and arranged a tech visit for tomorrow.
Will see what happens tomorrow!
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01-01-2010, 13:10
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#5
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Permanently Banned
Join Date: Jan 2009
Location: In a world of no buffering!!
Services: Samsung V+ XL TV
XL Phone
30Mb Superhub
Samsung Galaxy 3 32GB sd card In a world of no buffering!
Posts: 20,915
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Re: Problems with new V+ box
Quote:
Originally Posted by indie1982
Called Tech Support, he tried doing a few things remotely to the box, gave up and arranged a tech visit for tomorrow.
Will see what happens tomorrow!
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Not bad going getting a tech for tomorrow, should get it sorted one way or another.
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01-01-2010, 14:03
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#6
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Inactive
Join Date: Dec 2006
Services: M Phone, XL BB, XL TV and 2 SA V+
Posts: 238
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Re: Problems with new V+ box
Had to wait almost 4 weeks for installation! Was just a box swap too.
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02-01-2010, 11:33
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#7
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Inactive
Join Date: Dec 2006
Services: M Phone, XL BB, XL TV and 2 SA V+
Posts: 238
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Re: Problems with new V+ box
Tech came round, formatted the box, removed the isolator. Still didn't work, told me the box would settle down in about 12 hours.
Then he noticed DTV Medic wouldn't load and told me he'd get another box, didn't have one on the van, would have a ring round and come back later.
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02-01-2010, 12:21
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#8
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Inactive
Join Date: May 2006
Location: Newcastle Staffordshire(Bromley)
Services: Sky+ Hd Multiroom,Unlimited Broadband,Unlimited Phone,WD Tv
Posts: 1,742
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Re: Problems with new V+ box
Quote:
Originally Posted by indie1982
Tech came round, formatted the box, removed the isolator. Still didn't work, told me the box would settle down in about 12 hours.
Then he noticed DTV Medic wouldn't load and told me he'd get another box, didn't have one on the van, would have a ring round and come back later.
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Hopefully sorted before the end of the day then.Ill say for the vm techs they are sound we had a few probs a few weeks ago with our sa v+ and the cs guy said he would get a samsung v+ for but for some reason wasnt put on the job sheet,luckly for me the depot is in stoke about 5 miles from me he went and came back with one in the afternoon.
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02-01-2010, 12:58
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#9
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Inactive
Join Date: Dec 2006
Services: M Phone, XL BB, XL TV and 2 SA V+
Posts: 238
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Re: Problems with new V+ box
Came back with another SA box, works fine now.
Must just have been a dodgy box!
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02-01-2010, 13:53
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#10
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Inactive
Join Date: Aug 2008
Location: Liverpool
Services: VM XL TV with VM TiVo 1TB x 2 > VM XL BB > VM XL Telephone
Posts: 8,384
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Re: Problems with new V+ box
Quote:
Originally Posted by indie1982
Came back with another SA box, works fine now.
Must just have been a dodgy box!
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Glad to hear it's all working now 
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