My Glasgow speed problem

[jem16]

I would have updated the original Glasgow thread but it was closed - seemed a pity as all the info was in the one place.

However as those who followed that know, I was having speed problems in the evenings where my 20Mb connection would drop to anywhere from 1.5Mb to 5Mb. This has been ongoing since at least 8th December and quite probable before that.

Anyway last night Virgin Tech support replied to a post;

Hello jem,

We have been advised by our network teams that fault reference F001139854
has now been resolved. However, I can see from our diagnostic tools that
there have been downstream utilisation spikes on your uBR during the past
couple of evenings and we will continue to monitor this with a view to
escalating to our network teams if the pattern continues.

--

Kind Regards

Ray
Virgin Media Technical Support


This did seem a bit strange as the previous night a manager assure me it was being looked into already.

About an hour later the manager phoned me back and told me that the problem had now been fixed and that everything should be fine and to try it. As this was around 5pm I told him it would be fine anyway as it always is at that time. He said that the problem was that all the lines in my connection were going into one and that was causing the slowdown. Now it had been fixed.

Well all seemed well. Speed tests showed;



Throughout last night they varied from around 18Mb to around 11Mb.

Not so good around 10pm though as speeds dropped;



and



I am grateful for the technician who called on Monday as he obviously got something moving and also to the manager who did phone on Tuesday & Wednesday. What they have done has helped.

However I still believe Virgin has a capacity problem and the system is just not coping in my area. I shall monitor this over the next few weeks.

I'm still seriously considering O2 as it will be much cheaper for me.

Admin Edit (Stuart): Surname removed, please do not publish personal details of other people without their express permission.

[ratm]

Hello, Jem.

I had a couple of mates up last night for a wee swally and some PS3 so it was late when I had a chance to check but I too seemed to have a faster connection in comparision with the last couple of weeks 10 to 17 over the 10 minutes or so I looked. Obviously not scientific or conclusive but I'll be much happier if that proves to be consistent - well, compared to 238Kb who wouldn't be happier! (",)

[AHN-David]

Hi Jem,

After my PM to your self being all happy that our broadband was back to normal I was wrong. At 12midnight last night before I Went to bed I ran a test and was hovering above 1mb.

The slowness kicked in a lot later than usual. I just feel like I am with BT and not virgin no more.

[jem16]

Originally Posted by jem16

Admin Edit (Stuart): Surname removed, please do not publish personal details of other people without their express permission.

Sorry I didn't realise - the post was taken from the newsgroup so presumed it was ok to publish.

---------- Post added at 12:24 ---------- Previous post was at 12:23 ----------

Originally Posted by AHN-David

The slowness kicked in a lot later than usual. I just feel like I am with BT and not virgin no more.

I agree.

The slowness used to kick in around 8pm - last night it was around 9.30pm. Now it could have been thet everyone was out Christmas shopping or partying.

[Sephiroth]

Originally Posted by jem16

.......
Anyway last night Virgin Tech support replied to a post;

Hello jem,

We have been advised by our network teams that fault reference F001139854
has now been resolved. However, I can see from our diagnostic tools that
there have been downstream utilisation spikes on your uBR during the past
couple of evenings and we will continue to monitor this with a view to
escalating to our network teams if the pattern continues.

--

Kind Regards

Ray
Virgin Media Technical Support


This did seem a bit strange as the previous night a manager assure me it was being looked into already.

About an hour later the manager phoned me back and told me that the problem had now been fixed and that everything should be fine and to try it. As this was around 5pm I told him it would be fine anyway as it always is at that time. He said that the problem was that all the lines in my connection were going into one and that was causing the slowdown. Now it had been fixed.

.....[/b]

What did he mean by that (the stuff in red)?

[broadbandking]

It mean's BS

[jem16]

Originally Posted by Sephiroth

What did he mean by that (the stuff in red)?

Good question!

I tried to get him to elaborate but he wouldn't say any more, really just kept repeating it and was quite keen to get off the phone.

Cynical me took it to mean - we've moved your connection line into one less crowded so you won't moan or leave us.

However I don't know if this is even possible.

[Sephiroth]

Originally Posted by jem16

Good question!

I tried to get him to elaborate but he wouldn't say any more, really just kept repeating it and was quite keen to get off the phone.

Cynical me took it to mean - we've moved your connection line into one less crowded so you won't moan or leave us.

However I don't know if this is even possible.

It makes sense that he moved you to a less congested UBR. The rest, as Broadbandking says, is bullsh*t.

[jem16]

Originally Posted by Sephiroth

It makes sense that he moved you to a less congested UBR. The rest, as Broadbandking says, is bullsh*t.

Any way of finding out if I have been moved?

[Sephiroth]

Originally Posted by jem16

Any way of finding out if I have been moved?

If you had hit the Connection button in the panel above before and you hot it now, and if the CMTSs recorded are different, they switched you.

[Ignitionnet]

You haven't been.

Your newsgroup post from 15th was posted from cpc1-ruth2-0-0-custxxx.renf.cable.ntl.com, your post from today was posted from the same address.

Perhaps a load of customers had been piled onto Rutherglen 2 with you, and now customers have been split between Rutherglen 2 and others, so even though you haven't been moved other people have been.

[jem16]

Originally Posted by Broadbandings

You haven't been.

Your newsgroup post from 15th was posted from cpc1-ruth2-0-0-custxxx.renf.cable.ntl.com, your post from today was posted from the same address.

Yes I looked at that last night and it was the same - however wasn't sure if something else told me.

Perhaps a load of customers had been piled onto Rutherglen 2 with you, and now customers have been split between Rutherglen 2 and others, so even though you haven't been moved other people have been.

I will probably not know.

However all it appears to have done is moved the slowdown to later on. I'll check again tonight.

Heh, wish I'd spotted Broadbandings' post before I went checking our own post records ... our record of where you're posting from tallies exactly with what he has said (as you'd expect) - you haven't moved anywhere. You were on Rutherglen 2 last week and you're still on Rutherglen 2 tonight.

Incidentally, someone from VM may correct me but from what the CF team could see last week, the routing fault that hit part of Glasgow last week was affecting people connected to several of the Broomhill cards, not Rutherglen. This is one of the reasons the original thread was closed - area fault threads like that tend to make people assume that everyone in the area has the same fault. That's not normally the case, and it brings more confusion than clarity, especially when the area fault has been repaired and there are still other people suffering unconnected issues.

[III]

Originally Posted by broadbandking

It mean's BS

Not so, if there was a routing issue then the dumbed down explanation could be

Originally Posted by jem16

He said that the problem was that all the lines in my connection were going into one and that was causing the slowdown. Now it had been fixed.

Highlighted in bold would be the cause of your intermittent speeds.

Originally Posted by jem16

Hello jem,

We have been advised by our network teams that fault reference F001139854
has now been resolved. However, I can see from our diagnostic tools that
there have been downstream utilisation spikes on your uBR during the past
couple of evenings and we will continue to monitor this with a view to
escalating to our network teams if the pattern continues.

[jem16]

Originally Posted by III

Highlighted in bold would be the cause of your intermittent speeds.

I agree. This is exactly what the engineer who called on Monday to check out my problem was told when he phoned network support in my house. He also asked for a timescale for a fix and was told, "how long is a piece of string". In other words VM know all about it and have no plans to do anything about it.

Utilisation = too many people using it at the same time????

All that they have done (whatever that is) is move the problem from one time slot to another.