Modem Stops Then Starts.

iFrankie · 07-12-2009, 16:45

Right for the past 2 weeks my modem/internet keeps cutting off, after 2 or 3 minutes it comes back on, this happens every 3 or 4 hours each day, my step sister has been having the same problems too, what could it be?

Peter_ · 07-12-2009, 16:47

Post what modem you have and your power levels from your config pages of your modem. The should be a sticker on the bottom saying what model.

If using an Ambit modem please click here
http://root:root@192.168.100.1/CmOpConfig.asp

If using any other modem click here
http://192.168.100.1/

What I want you to post is the Downstream power levels including the SNR and the Upstream power levels for me thanks.

DO NOT POST YOUR MAC ADDRESS OR SERIAL NUMBER

----------------------------------

You need to call Tech Support which is open 24/7 on 151 from your Virgin Media Phone.

It's absolutely free.

Or call 0845 454 1111 from any other phone line.

iFrankie · 07-12-2009, 16:50

Ambit 256

Downstream Lock : Locked
Downstream Channel Id : 23
Downstream Frequency : 315000000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : 12.3 dBmV
Downstream SNR : 39.5 dB

Cable Modem Upstream
Upstream Lock : Locked
Upstream Channel ID : 1
Upstream Frequency : 42800000 Hz
Upstream Modulation : QAM16
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 38.0 dBmV
Upstream Mini-Slot Size : 2

hope i did that right

Welshchris · 07-12-2009, 16:51

downstream Power level are a bit on the high side.

Ring tech support or post on newsgroups and they will get an engineer out.

Peter_ · 07-12-2009, 17:00

As Chris said Downstream to high.

iFrankie · 07-12-2009, 17:33

Right ill ring them up now

---------- Post added at 18:33 ---------- Previous post was at 18:11 ----------

I used newgroups

and its much easier!

Hi Frankie,

I can see that your modem power levels are too high on the downstream
(12.3dBmV). In order to resolve this we would need to arrange an engineers
appointment for you.

Could you please advise a convenient time from the following:

Monday-Friday: 8-12, 12-4, and 4-7.
Saturday: 8-12, 12-4.

they are coming out on Thursday

, thanks everyone

Welshchris · 07-12-2009, 17:47

no probs anytime :-)

iFrankie · 10-12-2009, 18:04

What a waste of my time!!!! i asked them to come out 4 - 7pm did they come NO!!, thanks alot virgin.

Peter_ · 10-12-2009, 18:21

Quote:

Originally Posted by Frankie07

What a waste of my time!!!! i asked them to come out 4 - 7pm did they come NO!!, thanks alot virgin.

You need to call them and ask if it was an area issue as otherwise they owe you a tenner.

iFrankie · 10-12-2009, 19:11

Ok just rang them, he said that there was no engineer booked!,i told him i did book one on newgroups when they asked!, he asked what was my problem so i told him that my internet keeps going off because my power level is too high, so he walked me through some stuff like, switch modem off, restart computer, restart router, i knew none of this would work, after all that he said he was not gonna send out an engineer because there are no problems! so it looks like im getting to different stories.

Welshchris · 10-12-2009, 19:16

Good old Virgin this happened to me a week or so ago with a phone problem, Engineer never turned up and they claimed one was never booked and had to rebook it.

Peter_ · 10-12-2009, 19:17

Quote:

Originally Posted by Frankie07

Ok just rang them, he said that there was no engineer booked!,i told him i did book one on newgroups when they asked!, he asked what was my problem so i told him that my internet keeps going off because my power level is too high, so he walked me through some stuff like, switch modem off, restart computer, restart router, i knew none of this would work, after all that he said he was not gonna send out an engineer because there are no problems! so it looks like im getting to different stories.

If using an Ambit modem please click here
http://root:root@192.168.100.1/CmOpConfig.asp

If using any other modem click here
http://192.168.100.1/

What I want you to post is the Downstream power levels including the SNR and the Upstream power levels for me thanks.

DO NOT POST YOUR MAC ADDRESS OR SERIAL NUMBER

iFrankie · 10-12-2009, 19:19

Downstream Lock : Locked
Downstream Channel Id : 24
Downstream Frequency : 323000000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : 11.9 dBmV
Downstream SNR : 38.7 dB

Upstream Lock : Locked
Upstream Channel ID : 1
Upstream Frequency : 42800000 Hz
Upstream Modulation : QAM16
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 38.0 dBmV
Upstream Mini-Slot Size : 2

Peter_ · 10-12-2009, 19:21

Quote:

Originally Posted by Frankie07

Downstream Receive Power Level : 11.9 dBmV

Still rather high, try calling tomorrow after 0800 or reposting in the Newsgroups.

iFrankie · 10-12-2009, 19:54

Thanks ill ring them then tomoz.

---------- Post added at 20:54 ---------- Previous post was at 20:23 ----------

its gone even higher now Downstream Receive Power Level : 13.0 dBmV