Cable Modem 250, works on usb but not on ethernet

TOSH1 · 04-11-2009, 17:50

Hi

I have a ntl cable modem 250.

I contacted Virgin Media around 3 months ago and they asked me to use the usb to connect to the internet which I did.

The problem is that I have recently brought a Belken wireless router and want to use the ethernet link instead. I plugged the cable directly onto the ethernet port of the cable 250 and this did not work. I contacted Virgin faults and said that it was a driver issue and my computer was faulty. I find this hard to believe because the same computer ethernet works fine at my brothers house. I then tried a laptop ethernet connection and this also did not work as well as different ethernet cables.

None of these things worked. When I explained that to Virgin they hung up. I didnt bother to ring back as I waited over an hour to get through the first time round.

When the ethernet cable is plugged in, the power lights come on as well as the sysnc nd ready light but not the enet light. when the usb is used the usb light is on.

Any suggestions?

Peter_ · 04-11-2009, 18:07

Take the power lead out of the modem for 10 seconds and put it back in and it should see the computer.

Ben B · 04-11-2009, 18:08

Also make sure USB isn't plugged in at the same time as ethernet

TOSH1 · 04-11-2009, 18:08

Tried that and completly switched off the modem

Peter_ · 04-11-2009, 18:10

Call tomorrow as soon after 0800 as possible to try and get a UK agent as ethernet does not use drivers and you may need a new modem.

TOSH1 · 04-11-2009, 18:15

Thanks

TOSH1 · 05-11-2009, 20:57

ok I spoke to Virgin today and after one and a half hours still only managed to get an overseas agent. well I think persudad him to get them to send me a new router but they insisted that it would not work because i do not have a network adaptor!!!!

What makes of router are Virgin sending out these days that you need a network adaptor?

Ben B · 05-11-2009, 21:00

A new router or a new modem have they sent out?

Peter_ · 05-11-2009, 21:06

Sounds like they are sending out a wireless router, you probably confused him if you mentioned that you connect via USB.

TOSH1 · 05-11-2009, 21:19

my guess is it will be a modem, probernly a ntl home 200

Ben B · 05-11-2009, 21:21

No the modems they send out are Ambit 256's now which are ethernet ONLY

moaningmags · 05-11-2009, 21:24

At the moment they're also sending out Scientific Atlanta EPC2100s which does have a usb port but definitely wouldn't recommend using usb.

Ben B · 05-11-2009, 21:27

Quote:

Originally Posted by moaningmags

At the moment they're also sending out Scientific Atlanta EPC2100s which does have a usb port but definitely wouldn't recommend using usb.

Is that in NTL and TW areas or just TW?

Peter_ · 05-11-2009, 21:38

Quote:

Originally Posted by Ben B

Is that in NTL and TW areas or just TW?

Both

50420 · 05-11-2009, 21:52

[QUOTE=TOSH1;34904643]"I contacted Virgin Media around 3 months ago and they asked me to use the usb to connect to the internet which I did.
"
but they insisted that it would not work because i do not have a network adaptor!!!!

QUOTE]

just a thought.....did they check with you that the network card drivers are installed..via system and device manager in the contol panel, that would explain why ethernet doesnt work