Virgin Media Equipment has Been Compromised

[Gary L]

I've watched the video and I think it's great

that letter disputing the call costs and the phone numbers listed is enough. they're on his bill so Virgin shouldn't be charging Adam or anyone for the numbers, when they say themselves they have been fraudulently made from their compromised equipment.

it's a bit like the police selling your stolen property and saying they never recovered it, whilst they're counting the proceeds out infront of you.

sorry mate, if it turns up we'll let you know

[Adam B]

Im going to post some more videos of me calling Virgin Media as a residential customer and being told that I have to pay my bill and Virgin never said their equipment has been compromised.

I dont work at Oxygen8 I have a reseller account with them, I promote the services and get paid, well in this case not paid, for getting calls to the numbers.

I am going to have to edit the next videos because I uploaded one to Youtube and becaues it has Virgin Media hold music on it it was flagged for copyright issues! so Im going to have to edit out all of the On Hold bits with music in them or dub over something over the on hold parts.

Just think of all those Virgin Media customers who are paying bills that Virgin is disputing in the industry.

[raefil]

If youve a beef with them take it up with them. or at least keep it to one thread. boring or what?

Threads merged.

Please don't start multiple threads on the same topic.

[Toto]

Originally Posted by Gary L

I've watched the video and I think it's great

that letter disputing the call costs and the phone numbers listed is enough. they're on his bill so Virgin shouldn't be charging Adam or anyone for the numbers, when they say themselves they have been fraudulently made from their compromised equipment.

it's a bit like the police selling your stolen property and saying they never recovered it, whilst they're counting the proceeds out infront of you.

sorry mate, if it turns up we'll let you know

You may have watched the video, but I am not sure you have got the point.

This Adam person, since posting the video, has now claimed that:

I just want my phone company to get paid by Virgin who owe us in the region of 10 grand.

So is this about his bills, or the cash he's loosing for his premium rate services or both.....this has never been made clear?

Now, according to the video Adam has claimed that VM are withholding money for the reason of artificial inflation of a premium rate service, or fraud, using a compromised equipment clause. Whether it is legal or not to use "compromised equipment clause" isn't the issue here. There is more to this than meets the eye, especially as his bill shows premium rate numbers on it he actually claims that he can't remember calling, or may have?

I wonder, does the company Adam runs or works for operate with any of those numbers on his bill? Their very clear to see, at least one of those numbers is owned by Opera Telecom, also known as Oxygen8 Communications UK.

Sorry, but I believe there is a lot more to this than Adam is letting on. I am not convinced he is totally innocent here, and that VM's reasons may be due to the artificial inflation of premium rate services are correct, hence non payment to BT.

Oh and for Adam I'd suggest black lining your VM account number off your bill next time you post a video of it.

He can claim Virgin are scamming thousands of people, and we only have his word for it, I'm not sure his word means that much based on his posts and that video.

[Adam B]

Virgin Are still collecting revenue for these calls.

Ok
I will contact all of the customers who have called my services and they will tell you that they are paying the bills. Virgin is pocketing all of the money and then saying that their equipment is being compromised.

---------- Post added at 21:10 ---------- Previous post was at 21:05 ----------

This also leaves Virgin open to charging whatever they want. Dont you guys get this? Im only a small company ane they have put in AIT retentions for 4 months solid on my company and 3 other companies that I know of. They just wont pay their bills.

But as a residential customer they deny any such statement. They say that they would NEVER say their equipment had been compromised. Why do they do that??

So imagine you have a dispute over numbers on your bill and you phone Virgin and tell thme this they will still tell you there is no issue with those numbers even though they are putting in AIT retentions on those VERY SAME SERVICES.

THAT IS MASS FRAUD

I estimate its millions a month

[LondonRoad]

Originally Posted by Adam B

Virgin Are still collecting revenue for these calls.

Ok
I will contact all of the customers who have called my services and they will tell you that they are paying the bills. Virgin is pocketing all of the money and then saying that their equipment is being compromised.

You are a reseller for them but all those premium number were on your bill. Is that correct?

Did you phone those numbers from your VM phone to try to get proof that you as a customer were being charged while you as a reseller were not being paid?

It did seem to be as you weren't being upfront. Throughout your video and most of you posts you are complaining from the customer perspective as if you haven't made the phone calls. Then it transpires that it is you as a business that isn't being paid for these calls. Is there a reason for that?

Apologies I've got it wrong.

[Toto]

Originally Posted by Adam B

Virgin Are still collecting revenue for these calls.

Ok
I will contact all of the customers who have called my services and they will tell you that they are paying the bills. Virgin is pocketing all of the money and then saying that their equipment is being compromised.

LOL

Haven't you already been advised that you may be breaking the law by calling customers back?

"Hey, Mr B, remember the ten times you called my premium rate service?

I can really see that working out. I think your case is weak, perhaps its time to stop the rhetoric and take VM to court if you think you have a case.

[Toto]

Originally Posted by LondonRoad

You are a reseller for them but all those premium number were on your bill. Is that correct?

Did you phone those numbers from your VM phone to try to get proof that you as a customer were being charged while you as a reseller were not being paid?

It did seem to be as you weren't being upfront. Throughout your video and most of you posts you are complaining from the customer perspective as if you haven't made the phone calls. Then it transpires that it is you as a business that isn't being paid for these calls. Is there a reason for that?

Apologies I've got it wrong.

I don't think you got it wrong, and if VM think they have anything to worry about in terms of a court case, they only need to look at that hilarious video on You Tube.

---------- Post added at 21:17 ---------- Previous post was at 21:15 ----------

Originally Posted by Adam B

Virgin Are still collecting revenue for these calls.

Ok
I will contact all of the customers who have called my services and they will tell you that they are paying the bills. Virgin is pocketing all of the money and then saying that their equipment is being compromised.

---------- Post added at 21:10 ---------- Previous post was at 21:05 ----------

This also leaves Virgin open to charging whatever they want. Dont you guys get this? Im only a small company ane they have put in AIT retentions for 4 months solid on my company and 3 other companies that I know of. They just wont pay their bills.

But as a residential customer they deny any such statement. They say that they would NEVER say their equipment had been compromised. Why do they do that??

So imagine you have a dispute over numbers on your bill and you phone Virgin and tell thme this they will still tell you there is no issue with those numbers even though they are putting in AIT retentions on those VERY SAME SERVICES.

THAT IS MASS FRAUD

I estimate its millions a month

Millions!!!!!

Oh for pities sake, your services are not that popular surely?

[LondonRoad]

Originally Posted by Toto

I don't think you got it wrong, and if VM think they have anything to worry about in terms of a court case, they only need to look at that hilarious video on You Tube.

---------- Post added at 21:17 ---------- Previous post was at 21:15 ----------



Millions!!!!!

Oh for pities sake, your services are not that popular surely?

If the people selling the service keep phoning it themselves then it could run into millions
There could also be a business opportunity for palm shavers too?

[WestYorks]

oh how I have laughed so much reading this thread, sounds like a broken record player over and over again!!!

The fact is if you have a problem then go to OFCOM or start legal proceedings against VM, whining on a forum & youtube doesn't work in favour for you one bit

[Russ]

Originally Posted by Adam B

Virgin Are still collecting revenue for these calls.

Ok
I will contact all of the customers who have called my services and they will tell you that they are paying the bills. Virgin is pocketing all of the money and then saying that their equipment is being compromised.

---------- Post added at 21:10 ---------- Previous post was at 21:05 ----------

This also leaves Virgin open to charging whatever they want. Dont you guys get this? Im only a small company ane they have put in AIT retentions for 4 months solid on my company and 3 other companies that I know of. They just wont pay their bills.

But as a residential customer they deny any such statement. They say that they would NEVER say their equipment had been compromised. Why do they do that??

So imagine you have a dispute over numbers on your bill and you phone Virgin and tell thme this they will still tell you there is no issue with those numbers even though they are putting in AIT retentions on those VERY SAME SERVICES.

THAT IS MASS FRAUD

I estimate its millions a month

Adam, the fact you keep ignoring what I'm saying is making it look more and more as if you're hiding something in this to try to make VM look guilty of something.

[Toto]

Originally Posted by Russ

Adam, the fact you keep ignoring what I'm saying is making it look more and more as if you're hiding something in this to try to make VM look guilty of something.

Not just what you've been saying Russ.

[TheDon]

The thing that gets me in all of this is yeah, maybe VM are doing something wrong, but, by coming here acting like a disgruntled customer and going "I don't know if I've even called these numbers!" when they're YOUR numbers so ofc you know you have, and not disclosing you have a vested interest in this, you're taking what could be a legitimate complaint and making it lose all credibility.

Full disclosure on who you are and your vested interests in this is what is needed, not you trying to pass yourself off as some random customer with a bill full of misbilled calls that doesn't know anything about them.

[Peter_]

Originally Posted by Adam B

Virgin Are still collecting revenue for these calls.

Ok
I will contact all of the customers who have called my services and they will tell you that they are paying the bills. Virgin is pocketing all of the money and then saying that their equipment is being compromised.

---------- Post added at 21:10 ---------- Previous post was at 21:05 ----------

This also leaves Virgin open to charging whatever they want. Dont you guys get this? Im only a small company ane they have put in AIT retentions for 4 months solid on my company and 3 other companies that I know of. They just wont pay their bills.

But as a residential customer they deny any such statement. They say that they would NEVER say their equipment had been compromised. Why do they do that??

So imagine you have a dispute over numbers on your bill and you phone Virgin and tell thme this they will still tell you there is no issue with those numbers even though they are putting in AIT retentions on those VERY SAME SERVICES.

THAT IS MASS FRAUD

I estimate its millions a month

This problem you have is a Commercial issue you are running a business so I have no idea why this thread actually exists at all as this is Primarily a residential services forum and your argument is with the part of Virginmedia that supplies your commercial operation with the services that you then supply your own customers.

Everyone on here apart from you can call Virgins residential help lines for support, you cannot as you are a business therefore the is little reason for your continued rant against Virgin to continue on here.

You should look for and join a Commercial forum or do as you have stated on numerous occasions take Virgin to court.

Also you should refrain from posting silly comments in other threads that bear little or no relation to your issue as their issue will be a residential one not a commercial one.