Slow 10Mb Connection. Old Modem?

[tcoombs]

Hello,

A long time ago I got 2mb NTL Home Broadband. Probably around 2003 time.
Since then Virgin Media have upgraded their slowest connection to 10MB. Does this mean I should be receiving a '10Mb' connection?

I have still got the original modem - Ambit 08004eu and I use a ethernet connection. The laptop has a 10/100 Mbit LAN port.

I have done speed tests and get a downlload speed of 2Mb.

Is this a normal speed for 10Mb? I have read on a few places that the modem may not support such speeds and I should be receiving around 5Mb?.

If this is the case, is it as simple as asking Virgin for a new model?

Any help will be greatly appreciated.

Thanks,
Tom

[Sephiroth]

If you read through other threads on this subject (search e.g. 10Mb upgrade), you'll discover that the upgrade is at VM's leisure. This means they'll get round to you in due course.

The best bet is to call customer services and ask when your area is to be upgraded and whether or not you'll be given a new modem.

OK?

[VeNoM]

Aren't all the upgrades complete already ?

[Sephiroth]

Originally Posted by VeNoM

Aren't all the upgrades complete already ?

According to other threads in the forum - no. Do the search.

[tcoombs]

I have searched the forum and couldnt find any information.

VeNom 99% of all upgrades have been done. I simply called customer service and asked when they are planning to upgrade mine to 10Mb. She said it should have happened back in October. She did something then asked me to restart my modem and sorted - 8.4Mb downloads .

[VeNoM]

Originally Posted by tcoombs

I have searched the forum and couldnt find any information.

VeNom 99% of all upgrades have been done. I simply called customer service and asked when they are planning to upgrade mine to 10Mb. She said it should have happened back in October. She did something then asked me to restart my modem and sorted - 8.4Mb downloads .

Thats cool, you got it sorted

This is what im referring to http://allyours.virginmedia.com/html...t_service.html

[Peter_]

Originally Posted by VeNoM

Thats cool, you got it sorted

This is what im referring to http://allyours.virginmedia.com/html...t_service.html

That was last year and so 2008.