Virgin 2100 modem problem

designerdigits · 03-11-2009, 12:11

I have a problem with my modem.. It was working yesterday morning.. and have spoken to virgin **** media.. they have no clue.. so thought maybe someone else here may have experienced the issue and maybe able to help resolve this one..

I have a Scientific Atlantic 2100 modem.. Was working yesterday morning and connected fine to the internet in the evening it keeps coming up with limited activity and unidentified network local access only, well i have done some research on the virgin media website and found the problem is this:

If the first number in the address is 169, this lets you know that your computer failed to contact the DHCP server on the network. You will not be able to use the Internet or email with this IP address.

I have no clue how to resolve this please help stuck without the net.. I have tried resetting the modem and rebooting checked all the cables everything is fine just wont connect. Virgin are no help.

thanks

NoKnowledge · 03-11-2009, 12:50

How are you connected? by USB or ethernet and are you connected directly into the modem or are you using wireless.

designerdigits · 03-11-2009, 12:52

connected via ethernet.. and directly to modem

moaningmags · 03-11-2009, 12:54

I've only ever managed to fix an 'Unidentified Network' on Vista a few times.
A google search for Vista Unidentified Network will show you thousands of people having the same issue with various fixes given.

NoKnowledge · 03-11-2009, 12:57

Turn off the modem at the wall for 2 mins and then restart your PC/Laptop and switch modem back on. Tell us how you get on.

designerdigits · 03-11-2009, 13:02

ive tried the turn off at the wall for 2mins and never helped.. even did the troubleshooting from the vm website.. and nothing..

moaningmags - how did you fix the unidentified network on vista? will that fix my issue?

NoKnowledge · 03-11-2009, 13:05

Did you restart your PC?

designerdigits · 03-11-2009, 13:07

yes restarted pc.. and no luck still same messages

NoKnowledge · 03-11-2009, 13:15

Have you installed or uninstalled anything,

If you have AV/firewall I would uninstall it and see what happens, remember to restart the PC after.

designerdigits · 03-11-2009, 13:39

I have tried all the basic steps and nothing is working.. I believe its got something to do with the ip address, has no one experienced this before

moaningmags · 03-11-2009, 13:48

If Vista won't or can't identify the network it will assign the computer a 169 ip address.
Have you tried a google search? As i said earlier there are loads of people who have had the same issue and various fixes are suggested.

Peter_ · 03-11-2009, 13:54

are you getting a 169ip as you never confirmed it but mentioned it in your first post.

designerdigits · 03-11-2009, 13:58

yes getting 169 ip

Sephiroth · 03-11-2009, 14:24

You could try giving the VM IP and DNS server addresses (normally served by the modem) to your ethernet card (Properties/TCP/IPv4/Properties.

i.e. forcing the connexion.

Ibn the ideal world the value shown in the Properties screen would be "Obtain IP address automatically". Same for DNS server.

designerdigits · 03-11-2009, 14:30

how do i do this.. im not very technical.. but my cuzz works in I.T but lives in australia.. so hence the time difference causes probs.. hence why i joined this forum.. mite be able to get a resolution

Thanks for all the replies so far..