The Truth About 50meg Broadband

cllp1975 · 29-10-2009, 22:04

As some of you may be aware, I was recently "invited" to leave Virgin Media after a disastrous attempt to provide me with a 50meg broadband service.

As well as negotiations with several magazines, newspapers and consumer organisations to tell my story, I have also started a blog.

The purpose is NOT to diss Virgin Media. But there are an awful lot of aspects to the story that need to be told. And an awful lot of lessons learnt that can genuinely help the hundreds of customers who are struggling with this service - and we know they are out there, many of them are using this forum.

Please feel free to post comments over on the blog. I don't really care if you think I am in the wrong, or a sad sack with nothing better to do. There is a principle here. Virgin Media have closed dialogue on the issue, and it indicates an Orwellian policy of expunging dissatisfied customers - and it could happen to you.

Anyway - whatever - I hope my advice is of some use.

http://www.virginmediaisabunchof.co.cc/

I would like to thank the many wonderful posters at this forum who have brought me laughs, advice and intelligent discussion over the past 3 years. (Props to Media Boy, Broadbandings, Sephiroth and anyone I've forgotten)

webcrawler2050 · 29-10-2009, 22:05

Quote:

Originally Posted by cllp1975

As some of you may be aware, I was recently "invited" to leave Virgin Media after a disastrous attempt to provide me with a 50meg broadband service.

As well as negotiations with several magazines, newspapers and consumer organisations to tell my story, I have also started a blog.

The purpose is NOT to diss Virgin Media. But there are an awful lot of aspects to the story that need to be told. And an awful lot of lessons learnt that can genuinely help the hundreds of customers who are struggling with this service - and we know they are out there, many of them are using this forum.

Please feel free to post comments over on the blog. I don't really care if you think I am in the wrong, or a sad sack with nothing better to do. There is a principle here. Virgin Media have closed dialogue on the issue, and it indicates an Orwellian policy of expunging dissatisfied customers - and it could happen to you.

Anyway - whatever - I hope my advice is of some use.

http://www.virginmediaisabunchof.co.cc/

I would like to thank the many wonderful posters at this forum who have brought me laughs, advice and intelligent discussion over the past 3 years. (Props to Media Boy, Broadbandings, Sephiroth and anyone I've forgotten)

Without sounding rude and or disrespectfull. Whilst I appreciate you have had issues. Is there a need really? Seems like a waste of your time and to keep going round and round in circles with the story, when you could just move on and forget. ..?

Ignitionnet · 29-10-2009, 22:07

I look forward to reading this, if for nothing else it'll be very interesting to see what you have to say.

cllp1975 · 29-10-2009, 22:15

Because big companies like this CAN'T get away with treating customers like crap. Simple as that. If people don't take action, it'll keep happening.

I am lucky. I write for a living and am able to take positive action instead of sitting back and being bullied.

My motives are purely philanthropic. I'm doing it because I can, for people who can't or won't.

I know I'll probably get nowhere. I accept that. But I can at least try and make a difference.

Damn, I sound like one of those hippies....

webcrawler2050 · 29-10-2009, 22:21

Waste of time and energy. Who cares, how you;'ve been treaten? Go to the necessary regulators? This.. is ... well.. childish in my mind. Like, I said, i'm not being disrespectfull just saying as I see it.

alferret · 29-10-2009, 22:35

Quote:

Originally Posted by cllp1975

Bit of a SNIP!

As well as negotiations with several magazines, newspapers and consumer organisations to tell my story, I have also started a blog.

Book deal and film rights going to whom

Lets be real about it, no company no matter how hard they try can give 100% to 100% of its customers. They try to do the right thing, sometimes they succeed sometimes they dont. Thats life I'm afraid, whats the next blog your gonna start? One against Tesco because the shelf life stated of the bananna's you brought didnt meet or exceed the what was "on the tin"

Dont get me wrong I applaud your stance, but in truth its going to go nowhere, VM will continue to do what they do, people like me will continue to post replies to your post's in much the same manner, the earth will still revolve around the sun and night will follow day.

I hear Airfix still do a good line in models, maybe you could have a go at a couple, just to take your mind off things.

**Maggy** · 29-10-2009, 22:36

Quote:

Originally Posted by webcrawler2050

Waste of time and energy. Who cares, how you;'ve been treaten? Go to the necessary regulators? This.. is ... well.. childish in my mind. Like, I said, i'm not being disrespectfull just saying as I see it.

You do seem to have a strange idea about complaining about bad service..

So we might as well not bother having this site then?

You do realise that this site came out of a Hell site?That the original was set up because Frank couldn't get anyone to listen to him at NTL about the extremely poor service he received..

If he hadn't then NTL and now VM would have a clear case to really ignore their customers.
I think you may well find that VM will take note especially if he can get enough publicity.The internet is full of people who have found ways to do so.Including the chap who got his guitar broken and wrote a song about it when he was ignored by the air-flight company concerned.They eventually coughed up to get the guitar repaired.

webcrawler2050 · 29-10-2009, 22:52

Well.. as I said. It's just my opinion working in a variety of IT roles. I see this everyday. Indeed, there is complaining and then there is just going over the top..

Sephiroth · 29-10-2009, 22:56

Quote:

Originally Posted by Broadbandings

I look forward to reading this, if for nothing else it'll be very interesting to see what you have to say.

Me too. There had to be a deeper story.

buckleb · 29-10-2009, 22:59

I'd like to read it too, but your link doesn't work.

BenMcr · 29-10-2009, 23:05

It seems to be a general rant to me and some of it is plain wrong

**Maggy** · 29-10-2009, 23:05

It works for me..

cllp1975 · 29-10-2009, 23:14

Link working ok for me, but if you get stuck, try www.the50megmyth.blogspot.com

If this was over the top, then Which?, Watchdog, tightwallet and Martin's Money Tips wouldn't be as successful as they are.

If you don't know tightwallet.com, they were the Bloggers who managed to get Orange to reverse their call charge rises last year, when they announced that the changes were in breach of contract, and thousands of customers left as a result. THAT'S consumer power.

buckleb · 29-10-2009, 23:17

The original link now works for me, which is odd. Previously I got a DNS error.

cllp1975 · 29-10-2009, 23:26

the domain and dns are in the Cocos. It's not exactly Silicon Valley

any blog sounds like a rant when only one person is posting