XL BB 20 meg has dropped to 4 meg HP1 area - Page 3

hemelvirgin · 24-10-2009, 13:48

hi,will try 151 to confirm stm status

---------- Post added at 14:48 ---------- Previous post was at 14:47 ----------

perhaps not cant wait 20 mins now.
will call am monday

will update thread on monday

webcrawler2050 · 24-10-2009, 13:50

Quote:

Originally Posted by hemelvirgin

hi,will try 151 to confirm stm status

---------- Post added at 14:48 ---------- Previous post was at 14:47 ----------

perhaps not cant wait 20 mins now.
will call am monday

will update thread on monday

It's deffo STM - simple answer - stop downloading so much?!?!?!?

Peter_ · 24-10-2009, 14:19

Quote:

Originally Posted by hemelvirgin

hi,will try 151 to confirm stm status

---------- Post added at 14:48 ---------- Previous post was at 14:47 ----------

perhaps not cant wait 20 mins now.
will call am monday

will update thread on monday

Call as soon as possible after 0800 or you will be in a queue again.

hemelvirgin · 24-10-2009, 14:58

hi, webcrawler250

i can tell you no one in my home downloads any thing near the limits.
normal surfing web sites,e-mails my son uses online gaming xbox approx 1 hour a day ,not every day.WHAT ELSE WOULD YOU HAVE TO DO FOR THE STM TO KICK IN ?
my wireless router has wap security.

unless some one else is stealing my bandwith i have no idea ?.

previously on bt broadband option 2 never had any usage problems with them.

webcrawler2050 · 24-10-2009, 15:09

360 Would be an issue if he is being "the host" as it where - uploading data and downloading data.. etc. Would cause it..

Peter_ · 24-10-2009, 15:15

Quote:

Originally Posted by hemelvirgin

hi, webcrawler250

i can tell you no one in my home downloads any thing near the limits.
normal surfing web sites,e-mails my son uses online gaming xbox approx 1 hour a day ,not every day.WHAT ELSE WOULD YOU HAVE TO DO FOR THE STM TO KICK IN ?
my wireless router has wap security.

unless some one else is stealing my bandwith i have no idea ?.

previously on bt broadband option 2 never had any usage problems with them.

You need to call Tech Support so they can check your connection, is your wireless router secure as you can use up to 63 characters in the passphrase and any character on your keyboard to stop anyone cracking the security easily.

Sephiroth · 24-10-2009, 18:19

Quote:

Originally Posted by hemelvirgin

hi, webcrawler250

i can tell you no one in my home downloads any thing near the limits.
normal surfing web sites,e-mails my son uses online gaming xbox approx 1 hour a day ,not every day.WHAT ELSE WOULD YOU HAVE TO DO FOR THE STM TO KICK IN ?
my wireless router has wap security.

unless some one else is stealing my bandwith i have no idea ?.

previously on bt broadband option 2 never had any usage problems with them.

STM hasn't kicked in. And you haven't complained of a problem with your surfing and downloading. In post #23, I provided sound advice on the steps to take if you suspect you're not getting the speed you're paying for.

The result, if you follow that advice, will most likely provide a profile of when your download speed is more affected by contention and when it is less affected. If the download speed is poor at all times (including obviously quiet times), then you do have a problem.

And here we are still debating STM! I'm not impolite - just trying to get the proper message across to you and how to properly ascertain your position.

caph · 24-10-2009, 19:38

Quote:

Originally Posted by Sephiroth

Jeez - just believe us! This surely isn't the point in this thread to be grasping at improbable causes for a problem you're not having!

Jeez, calm down! Had a bad day by any chance?

Hemelvirgin, how are your speeds now? It's probably worth checking every now and then (and use a couple of speedtest sites, I find www.speedtest.bbmax.co.uk the most reliable). If your speeds are back to normal then fair enough, put it down to one of those things. If you get low speeds, even now and then, try and work out a pattern. It can help pinpoint the cause and if you post your results we can probably help find the cause.

Sephiroth · 24-10-2009, 19:56

Quote:

Originally Posted by caph

Jeez, calm down! Had a bad day by any chance?

Hemelvirgin, how are your speeds now? It's probably worth checking every now and then (and use a couple of speedtest sites, I find www.speedtest.bbmax.co.uk the most reliable). If your speeds are back to normal then fair enough, put it down to one of those things. If you get low speeds, even now and then, try and work out a pattern. It can help pinpoint the cause and if you post your results we can probably help find the cause.

Sometimes, a correspondent does need to be told.

He's already had the advice you're now giving and that's where I'm hoping he'll go. This persistence with STM is a road to nowhere.

hemelvirgin · 25-10-2009, 10:44

hi,
http://www.hageltech.com/dumeter/ to see what is actually going on with my bb usage

is it worth it ?

Peter_ · 25-10-2009, 10:45

Quote:

Originally Posted by hemelvirgin

hi,
http://www.hageltech.com/dumeter/ to see what is actually going on with my bb usage

is it worth it ?

Try this link http://www.virginmedia.com/help/20mb...timisation.php

hemelvirgin · 25-10-2009, 11:47

hi,

yes went through that procedure.

another strange thing which is happening ,dont know if it has any bearing on my slow speeds.my main pc is lan connected to my router DLINK-615 when i try to see 192.168.0.1 any stats for example i cannnot connect.the main page opens straight away though so i can enter my password.

should i reset my router,i know i will have to re-enter lan & wireless settings again.

Peter_ · 25-10-2009, 11:58

Quote:

Originally Posted by hemelvirgin

another strange thing which is happening ,dont know if it has any bearing on my slow speeds.my main pc is lan connected to my router DLINK-615 when i try to see 192.168.0.1 any stats for example i cannnot connect.the main page opens straight away though so i can enter my password.

should i reset my router,i know i will have to re-enter lan & wireless settings again.

Give it a go as you cannot lose, I would get you to try that if you called in during diagnostics anyway.

hemelvirgin · 25-10-2009, 11:58

http://www.speedtest.bbmax.co.uk/

also show speed 3.5 MB as do all the other speed testers i have tried.
apparently STM should only last for 5 hours if the limit is reached.

Peter_ · 25-10-2009, 12:00

Quote:

Originally Posted by hemelvirgin

http://www.speedtest.bbmax.co.uk/

also show speed 3.5 MB as do all the other speed testers i have tried.
apparently STM should only last for 5 hours if the limit is reached.

If you ring in they can verify if you are being STMed and the end time.