Problem with BT Socket

[einsteinradio]

Hello, sorry if this is in the wrong place, I've just joined.

I have a BT socket in my hallway which acts as a splitter for an extension for an upstairs phone, I believe it's an NTE5 master.

A phone line plugs into the front and then travels into the front room.

I did have an ADSL filter from BT on the front but I then got problems with broadband and took it off.

Only noticed today that the extenstion upstairs isn't live.

Unscrewed the front lower panel and the cables connected came away.

So at the moment, I have just the extension to the front room plugged into it.

The socket has connections marked 2-5, I did find on a site giving details on what colour wires to connect to each of them (I presume it's the cable that leads upstairs), but when I try this, I get no dial tone upstairs and the sky box can't get a line.

I have to admit that to connect the wires into the sockets 2-5 I used a small screwdriver rather than a specific tool.

Would appreciate some help as there seems to be more wires than sockets...

If someone can tell me what coloured cable goes into each socket marked 2-5 I'd be grateful!

Many thanks

Einsteinradio, Milton Keynes

---------- Post added at 20:02 ---------- Previous post was at 19:57 ----------

Can confirm the line is ok, plugged the phone from upstairs into the test socket and that worked fine, pretty sure its connecting the right coloured wire into the right socket 2-5 from cable that leads upstairs.

[Ken W]

Originally Posted by einsteinradio

Hello, sorry if this is in the wrong place, I've just joined.

I have a BT socket in my hallway which acts as a splitter for an extension for an upstairs phone, I believe it's an NTE5 master.

Only noticed today that the extenstion upstairs isn't live.

Unscrewed the front lower panel and the cables connected came away.

So at the moment, I have just the extension to the front room plugged into it.

The socket has connections marked 2-5, I did find on a site giving details on what colour wires to connect to each of them (I presume it's the cable that leads upstairs), but when I try this, I get no dial tone upstairs and the sky box can't get a line.

I have to admit that to connect the wires into the sockets 2-5 I used a small screwdriver rather than a specific tool.

Would appreciate some help as there seems to be more wires than sockets...

If someone can tell me what coloured cable goes into each socket marked 2-5 I'd be grateful!

Many thanks

Einsteinradio, Milton Keynes

---------- Post added at 20:02 ---------- Previous post was at 19:57 ----------

Can confirm the line is ok, plugged the phone from upstairs into the test socket and that worked fine, pretty sure its connecting the right coloured wire into the right socket 2-5 from cable that leads upstairs.

BT connections
pin 2 Blue
pin 3 Green
pin 5 Orange

I hope that helps.

[einsteinradio]

Hello

I'll give that a go...

I was trying these from this site : http://www.adslnation.com/support/extensions.php

---------- Post added at 20:35 ---------- Previous post was at 20:26 ----------

though the extension wire has more than four cables...waiting for the wife to stop playing James Bond on the Wii first

[iain_herts]

what i would do is goto the phone socket up stairs unscrew it and see what colour code is it using for when we wire up phone sockets we only ever use pin 2 and pin 5 as pin 3 is for the older types of phones and the sky box's dont need pin 3. we use the blue pair

[einsteinradio]

Originally Posted by iain_herts

what i would do is goto the phone socket up stairs unscrew it and see what colour code is it using for when we wire up phone sockets we only ever use pin 2 and pin 5 as pin 3 is for the older types of phones and the sky box's dont need pin 3. we use the blue pair

That is a good idea!

I'll try that tomorrow, if I match what is connected to the socket upstairs, then fingers crossed....

[Paul K]

Yep do as Ian says, as long as the pins are connected up to the same colours on both ends it doesn't matter if it's the "proper" way round or not.

[einsteinradio]

Hello all,

After getting frustrated with cables, I called someone (on the phone that works) who worked for BT.

He opened the socket, connected two wires at the master, went upstairs to the phone socket and had to move two wires in that (different colours), and it's now working.

Odd thing is that the phone socket in the bedroom has never been touched, so unsure why that had to be changed too, but it's working, and my skybox upstairs can now call home

Thanks to all who suggested things, perhaps I'm just not cut out for telephone cabling...!