Virgin Media Equipment has Been Compromised

Adam B · 11-09-2009, 02:03

Hi
I have a statement by VIRGIN MEDIA to BT WHOLESALE that reads the following:

"We suspect all are artificially inflating traffic by compromising Virgin Media equipment"

This statement was submitted by Virgin Media to BT Wholesale to avoid paying for calls to certain numbers in July 2009

Virgin has also been submitting these claims over the last few years.

I have proof as I am in the industry.

They are then charging end users for these calls, So they are disputing them in the industry and then charging residential customers for these calls. I HAVE PROOF.

I Have been in the telecoms industry for 15 years. I am a MD for several telecoms companies.

Virgin are billing claiming in the industry that their equipment has been compromised. If this is true then every customer on Virgin Media needs to question their bill over the last 10 years.

SMG · 11-09-2009, 02:09

Thats a bold first post m8. Welcome, by the way.

Adam B · 11-09-2009, 02:16

Thanks, jsut getting fed up with the response I get within the industry. Any proof or evidence I have it. Virgin Media are claiming on a monthly basis that their equipment has been compromised and so are getting out of paying other networks but they dont tell the end user this and so massive profits.

---------- Post added at 01:16 ---------- Previous post was at 01:13 ----------

But if their equipment is being compromised on a monthly basis then everybody on Virgin media needs to demand a review of their bill. All the residential customers bills must be incorrect. I have proof and documentation that has been submitted to BT Wholesale.

BenMcr · 11-09-2009, 02:32

Go on then, show us

Adam B · 11-09-2009, 02:38

I will post a video tomorrow. this is all true. The reason Im posting this is Im fed up with running services and not getting paid for them because of Virgin media putting in AIT retention claims every month. The excuse is the same every month that their service is being compromised. BUT they wont tell then end user this.

BenMcr · 11-09-2009, 02:41

A couple of things

1) Since when do companies claim or make disputes via Video? Surely it would be text documentation?

2) If you don't work for Virgin Media how do you know that the disputed calls are being charged to customers?

Adam B · 11-09-2009, 03:04

All will be explained in my videos.
let me just expalin some facts here.

I am the managing director of 3 Telecoms companies. We run Premium rate services.
We advertise these services accross a wide variety of print and online media.

Over the last 4 months we have not been paid for calls to our services from Virgin Media lines. In July alone we had olver 2000 pounds worth of calls made from Virgin Media lines. Virgin media keep putting in AIT retention notices every month.

Whats AIT?

AIT is Artificially Inflated Traffic.

In other words Virgin Media claim that the 2000 pounds was artificially inflated. the reason for this claim is as follows:

"we suspect all are artificially inflating traffic by compromising Virgin Media equipment"

That is the claim by Virgin Media and so they dont pay the bill.

But hang on a second, do they tell the end user that? NO

I have those numbers on my residential bill and I have called Virgin Media and they have denied any such statement. They have told me as a residential customer that this would never happen and Virgin media would never say this.

So, on the one hand they wont pay my telecoms company for the calls to my numbers but on the other hand they insist on me paying for them on my residential biil.

Im taking this to court through my company and also taking them to court as a residential customer.

I have proof and statements from Virgin saying that their system has been compromised in more than 15 towns

---------- Post added at 02:04 ---------- Previous post was at 01:54 ----------

I have a list of over 15 towns in whch they say "Virgin media equipment has been compromised"
In other words all you Virgin Media customers need to question your bills as Virgin media are making statements saying that all of your bills are incorrect.

darren.b · 11-09-2009, 09:20

"Premium services."

Dialer software perhaps?

Paul K · 11-09-2009, 09:34

Any "MD" that posts on an open forum like this making accusations really needs to think about their position.

Adam B · 11-09-2009, 11:30

My point is that Virgin Media are not telling the end users ie residential customers that the network is being compromised they are still collecting the revenue which is fraudulant.

Paul - Thanks for the advice, Im posting here to hopefully get a response from somebody as im being ignored month in month out. Im only a small company but Virgin now owes us in the region of twenty thousand pounds.

11-09-2009, 11:53

Quote:

Originally Posted by Adam B

My point is that Virgin Media are not telling the end users ie residential customers that the network is being compromised they are still collecting the revenue which is fraudulant.

Paul - Thanks for the advice, Im posting here to hopefully get a response from somebody as im being ignored month in month out. Im only a small company but Virgin now owes us in the region of twenty thousand pounds.

If as you state VM owe your company thousands, go through the small claims court, it's reasonably inexpensive, informal, if VM are found against then they pay your costs and the court makes an order against VM.
The proof you have can also be shown to the judge at the time, showing it here may not get you the thousands you claim they owe your company.

Russ · 11-09-2009, 12:00

If you want to approach VM about this officially we can put you in touch with the relevant people. But in the meantime I urge you to rethink making public accusations like this.

Stuart · 11-09-2009, 12:01

I am dubious about this. If you are in the industry and have proof, why not initiate Legal action? At the very least, report it to OFCOM.

If Virgin are doing this, it is fraud on a massive scale.

11-09-2009, 12:18

Quote:

Originally Posted by Stuart C

I am dubious about this. If you are in the industry and have proof, why not initiate Legal action? At the very least, report it to OFCOM.

If Virgin are doing this, it is fraud on a massive scale.

It could be a wind up from a disgruntled Customer, but if it is as serious as the person states they should report to OFCOM aswell as go through the small claims court to recover their money.
I am sure the NOTW would love a leader like that!
Time will tell.

Russ · 11-09-2009, 12:38

Quote:

Originally Posted by arcamalpha2004

It could be a wind up from a disgruntled Customer, but if it is as serious as the person states they should report to OFCOM aswell as go through the small claims court to recover their money.
I am sure the NOTW would love a leader like that!
Time will tell.

If it's a wind up then it stops now - I will not allow people to use this forum for that sort of thing.

If it's genuine - and I'm keeping an open mind on this - then action needs to be taken to deal with it.

My offer to pass all this on to our high level contacts in VM stands, if it's genuine then it's possible those at the top might not be aware of it.

Adam - send me a PM if you want me to pass it on, all information will be treated in confidence.