Virgin Media dont support Outlook

[moaningmags]

We don't support Windows 7 so I'm guessing not mail either

[Peter_]

Originally Posted by Onclejean

Why then do so many users complain that they cannot get Outlook to run with VM as their email client and why VM says it is not supported?

Outlook works fine with Virgins standard pop3 settings I speak to enough people using it in the course of one week and no one ever complains that they find it impossible to set up.

All you need is your correct pop3 settings which can be found in this link ignore that it says Outlook Express as you use the same basic settings click HERE then all you need is your correct password and if a @blueyonder.co.uk account holder the account username such as ab123c4567 both of which can be obtained from Tech Support.

Then you can click the following link for how to set up Outlook with the above details just click HERE

[musicbravo]

Outlook no matter what version works with VM. QED

I have Outlook 2007, here are the instructions that do work:-

Open outlook
On menu bar click tools > account settings

Click new > ensure radio button says microsoft exchange, pop3, IMAP or HTTP

Then click next

Fill in your name (hopefully this is the easy part)

Fill in your full email address e.g Joe.bloggs@yourisp.com (for ntl = Joe.bloggs@ntlworld.com)

enter your password
reenter your password

If you love microsoft click next

If the love is not there, tick manually configure and then click next

click next again

First 3 boxes are filled in correctly

under incoming mail server type pop3.isp.com (where isp could equal ntlworld, virginmedia or equivalent)

Under outgoing mail server type smtp.isp.com (where isp could equal ntlworld, virginmedia or equivalent)

username= first part of email so for my example = joe.bloggs

password = only you know that

then click next

click finished and you are done.

If this doesnt work then you have not followed the instructions. Only exception is Blueyonder i think where instead of isp.com it will be blueyonder.co.uk

As stated before this does work, vthere is no issue with Outlook I have use outloock since the Outlook xp edition and i have always been able to configure it. QED

[Peter_]

Originally Posted by musicbravo

Outlook no matter what version works with VM. QED

I have Outlook 2007, here are the instructions that do work:-

Open outlook
On menu bar click tools > account settings

Click new > ensure radio button says microsoft exchange, pop3, IMAP or HTTP

Then click next

Fill in your name (hopefully this is the easy part)

Fill in your full email address e.g Joe.bloggs@yourisp.com (for ntl = Joe.bloggs@ntlworld.com)

enter your password
reenter your password

If you love microsoft click next

If the love is not there, tick manually configure and then click next

click next again

First 3 boxes are filled in correctly

under incoming mail server type pop3.isp.com (where isp could equal ntlworld, virginmedia or equivalent)

Under outgoing mail server type smtp.isp.com (where isp could equal ntlworld, virginmedia or equivalent)

username= first part of email so for my example = joe.bloggs

password = only you know that

then click next

click finished and you are done.

If this doesnt work then you have not followed the instructions. Only exception is Blueyonder i think where instead of isp.com it will be blueyonder.co.uk

As stated before this does work, vthere is no issue with Outlook I have use outloock since the Outlook xp edition and i have always been able to configure it. QED

That is spot on the only difference with a @blueyonder.co.uk account is the username which will be similar to ab123c4567 instead of the email address.

[musicbravo]

Originally Posted by Moldova

That is spot on the only difference with a @blueyonder.co.uk account is the username which will be similar to ab123c4567 instead of the email address.

fair play, wasn't 100% on that bit i am an ex ntl customer

[Tech_Boy]

but with the move to a Google based mail platform, VM are trying to move customers to the web portal rather than OE/Outlook/Winmail etc

[musicbravo]

Originally Posted by Tech_Boy

but with the move to a Google based mail platform, VM are trying to move customers to the web portal rather than OE/Outlook/Winmail etc

seems unlikely as google mail also supports pop3. they are just out sourcing the service (one less thing to look after)

Originally Posted by musicbravo

seems unlikely as google mail also supports pop3. they are just out sourcing the service (one less thing to look after)

It also supports IMAP, arguably the advantage of Outlook over Outlook Express ???

Personally I cannot understand why people don't use services such as googlemail & GMX, rather than the comparatively limited offerings from their ISP, if email is that important to them?

[Tech_Boy]

Originally Posted by musicbravo

seems unlikely as google mail also supports pop3. they are just out sourcing the service (one less thing to look after)

but the company will no longer be "pushing" the set up of a mail client, to lower the overall call length.

[Peter_]

Originally Posted by musicbravo

fair play, wasn't 100% on that bit i am an ex ntl customer

I know the difference is slightly confusing and the @virginmedia.com addresses are different again to set up.

[Onclejean]

I guess you have picked up and earlier Virgin statement that Outlook was not supported because it was third party software?
(one Virgin Guru said that Virgin was the 1st party, I was the second party and any thing else connected to their website was third party and therefore not supported)
However, in real life Microsoft have introduced a policy with Windows 7 of only bundling a minimum of applications, in the hope that users will not install incompatible versions of the major components. However as Windows Live already works with Virgin Media there should be no problems in using Windows Live/Windows 7 with Virgin Media.
The underlying problem for Virgin Media users is that the company is is a conglomerate and has an Internet Gateway to four different ISP servers. The user can login to Virgin and then access its various products (TV, Broadband, Email etc...) and reach this page
https://my.virginmedia.com/dashboard/start
From there the user can go to email, the email gateway, and select the ISP
@virginmedia.com
@blueyonder.co.uk
@ntlworld.com
@virgin.net
After choosing the server, the configuration is not the same in each case and the user must take care not to choose a password which is different from the one used to sign in to the Virgin Media Home Page
I suggest that it is the existence of Virgin’s unusually complex access to email mail settings that makes Virgin Help’s refuse to go beyond advice on setting up Outlook Express. In particular Virgin Media email is not simple to configure for inexperienced users of Outlook because the latter offers several email protocols, not just Pop3.
I expect that as time goes on Virgin will sort this out and refrain from foolish comments like not supporting Outlook because it is third party software

Where should VM draw the line - should they provide support for Flash, MS Office, COD:WAW, Avast Anti-virus, GameSpy?

All of the above are third party software, and if VM are expected to provide support for all major 3rd Party software products, they will have to hire hundreds, if not thousands of extra support staff, which will in turn increase our bills - all for someone else's software they do not get any revenue from.

Where's the sense in that?

[BenMcr]

Originally Posted by Onclejean

The underlying problem for Virgin Media users is that the company is is a conglomerate and has an Internet Gateway to four different ISP servers.

Which is being addressed by the e-mail unification project

Originally Posted by Onclejean

I guess you have picked up and earlier Virgin statement that Outlook was not supported because it was third party software?
(one Virgin Guru said that Virgin was the 1st party, I was the second party and any thing else connected to their website was third party and therefore not supported)
However, in real life Microsoft have introduced a policy with Windows 7 of only bundling a minimum of applications, in the hope that users will not install incompatible versions of the major components. However as Windows Live already works with Virgin Media there should be no problems in using Windows Live/Windows 7 with Virgin Media.
The underlying problem for Virgin Media users is that the company is is a conglomerate and has an Internet Gateway to four different ISP servers. The user can login to Virgin and then access its various products (TV, Broadband, Email etc...) and reach this page
https://my.virginmedia.com/dashboard/start
From there the user can go to email, the email gateway, and select the ISP
@virginmedia.com
@blueyonder.co.uk
@ntlworld.com
@virgin.net
After choosing the server, the configuration is not the same in each case and the user must take care not to choose a password which is different from the one used to sign in to the Virgin Media Home Page
I suggest that it is the existence of Virgin’s unusually complex access to email mail settings that makes Virgin Help’s refuse to go beyond advice on setting up Outlook Express. In particular Virgin Media email is not simple to configure for inexperienced users of Outlook because the latter offers several email protocols, not just Pop3.
I expect that as time goes on Virgin will sort this out and refrain from foolish comments like not supporting Outlook because it is third party software

Lets just keep it simple then - Virgin Media do not support Outlook.

- the reason doesn't matter, the fact speaks for itself.

The interpretation of the reason given as 'foolish' is your own opinion & is not shared by everyone.

[Jon T]

@ Onclejean

You've also conveniently forgot, or not read, one of my posts that specifically said that I know lots of ex-telewest(now virgin) users who use outlook, have done for years and have never had any problems.

I also know many users that are ex-ntl(not as many as those on ex-telewest) that have used outlook for ages, again without problems.

Like i've also said before, if any of the plethora of email systems virgin adopted from NTL, Telewest etc were non standard, then you'd have more than users of MS outlook complaining.

I've got a Linksys router, which although it's badged that way is actually made by Cisco. Should virgin support my router as it's made by one of the biggest players in the world of networking. They don't and i'm happy with that. That's not to say my Linksys/Cisco rout won't work with Virgin, it does work, and very well. But if I get a problem with it, it isn't Virgin's problem. Exactly the same situation.

Would you care to tell us in what way outlook doesn't work, someone on here may know why in your case it doesn't work. I know you've mentioned multiple instances of it not working, but you've never told us exactly what doesn't work.