Virgin Media dont support Outlook - Page 6

Web-Junkie · 27-08-2009, 17:43

Outlook 2000 is part of Office 2000 is it not? Isn't that 3rd party software then

Peter_ · 27-08-2009, 17:48

Quote:

Originally Posted by Web-Junkie

Outlook 2000 is part of Office 2000 is it not? Isn't that 3rd party software then

Thats why its only on a self help page as we do not support it over the phone as it is out of our support scope.

But you can set up any email client to work with a Virginmedia email account and if unsure you just Google for help.

Web-Junkie · 27-08-2009, 18:16

I wondered if they'd changed their policy seeing as they've made an effort to explain how to configure it.

But If it's only 'self help' then!

Peter_ · 27-08-2009, 18:28

Quote:

Originally Posted by Web-Junkie

I wondered if they'd changed their policy seeing as they've made an effort to explain how to configure it.

But If it's only 'self help' then!

This thread is just about Virginmedia not supporting Outlook which has more than one variation to have to work with, below is a link that gives you an insight into how many 3rd party email clients are available and the are probably many more.

http://en.wikipedia.org/wiki/Compari...e-mail_clients

We cannot offer everyone support and it is just the same with anyone having issues with 3rd party routers.

Stuart · 27-08-2009, 18:59

Quote:

Originally Posted by Web-Junkie

Outlook 2000 is part of Office 2000 is it not? Isn't that 3rd party software then

Yes..

Tijer · 27-08-2009, 19:04

personally i use thunderbird......

**Hugh** · 27-08-2009, 19:42

personally I drink thunderbird......

(no, I don't - really; I prefer a nice shiraz)

Web-Junkie · 27-08-2009, 20:04

Personally I watch Thunderbirds

G... Gee Mr Tracy!!

Onclejean · 28-08-2009, 15:13

Quote:

Originally Posted by Stuart C

Actually, I terminated my Virgin broadband over two years ago. However, I never had an NTL email account. I had a Cable and Wireless one, and it was one that NTL (for reasons best known to themselves) terminated when they bought the cable business from C&W.

I had that account running via Outlook (actually 98) with no problem. However, I will say that I never asked for support.

The support page I was referring to actually covers Outlook 2000, and not Outlook Express: http://www.virginmedia.com/help/emai...ther-o2000.php

I came to cable internet via United Artists (15 years ago?) so that is probably why, like you, I had no problems with that old version of Outlook originally. Eheu fugaces!

**Hugh** · 28-08-2009, 16:23

labuntur anni

I've had email with Jones Cable, Bell CableMedia, C&W Comms, NTL, and VirginMedia, and strangely enough, it's all been through the same Seacroft Headend

(and Outlook, in it's various guises, up to and including 2007 has always worked).

BenMcr · 28-08-2009, 16:26

I don't see what the issue is. Outlook uses the same settings (POP/SMTP etc) as every other e-mail program, it's just how you enter those details may vary

So even if Virgin don't support it, just using the standard details should work every time. If they don't it's probably something else that the e-mail client

Onclejean · 28-08-2009, 16:51

Quote:

Originally Posted by BenMcr

I don't see what the issue is. Outlook uses the same settings (POP/SMTP etc) as every other e-mail program, it's just how you enter those details may vary

So even if Virgin don't support it, just using the standard details should work every time. If they don't it's probably something else that the e-mail client

You are probably wrong. I have used Outlook and Outlook Express since they started: the first for email and the second for news reading. I have had many different ISP's but Virgin\Telewest\United Artists and is the only one that has had problems with Outlook. My guess is that is because it was started by the Denver Cable Company (1984) and started with US webmail and has never properly migrated to Pop3

Jon T · 28-08-2009, 19:36

Quote:

Originally Posted by Onclejean

You are probably wrong.

I think he's probably right

Outlook works fine with Virgin, doesn't matter if it's ex-ntl or ex-telewest, I knowe too many people that use outlook with their cable connection.

If the implementation of the email service wazs non standard(in terms of POP3/SMTP) then a lot of email clients would have issues, not only outlook, which they don't.

Onclejean · 28-08-2009, 20:16

Quote:

Originally Posted by Jon T

I think he's probably right

Outlook works fine with Virgin, doesn't matter if it's ex-ntl or ex-telewest, I knowe too many people that use outlook with their cable connection.

If the implementation of the email service was non standard(in terms of POP3/SMTP) then a lot of email clients would have issues, not only outlook, which they don't.

Why then do so many users complain that they cannot get Outlook to run with VM as their email client and why VM says it is not supported?
I did have to import settings from OE 6 to run Outlook 2007 as I posted earlier, I could not configure the latter normally. I think the topic is exhausted so I will say no more.

haydnwalker · 28-08-2009, 20:22

Do virgin have a policy yet about mail client support on Windows 7 - as it isn't getting a built in Mail Client - Live Mail has to be downloaded separately...hence its 3rd party software