Virgin Media dont support Outlook

Bump of a year old thread, btw.

[Web-Junkie]

Still valid if VM still do not support Outlook! I personally use Outlook 2007 (and used previous versions of Outlook) and have never had any issues with using email, it's the only email client I use for my ntlworld email.

[Peter_]

Originally Posted by Web-Junkie

Still valid if VM still do not support Outlook! I personally use Outlook 2007 (and used previous versions of Outlook) and have never had any issues with using email, it's the only email client I use for my ntlworld email.

It is quite easy to set up with a Virginmedia account as it is all on one page, but as it is 3rd party software it cannot be supported.

Originally Posted by Web-Junkie

Still valid if VM still do not support Outlook! I personally use Outlook 2007 (and used previous versions of Outlook) and have never had any issues with using email, it's the only email client I use for my ntlworld email.

Well, I use Outlook 2007 to have a single view on my Hotmail, Google, and Ntlworld accounts, and it works fine - but I wouldn't expect VM to provide support for a BillSoft software package, just like I don't expect them to support COD:WAW

[Welshchris]

it depends who u actually talk to, i did ring Virgin once with a problem concerning errors and told the guy it was in outlook 2003 on someones system and he was able to help!

[LaineY]

Virgin Media Technical Support only support the Email Client built into Windows.

Its the same with Firefox / Safari / etc. we only support Internet Explorer.

Its called a support scope. If you start going outside it you end up getting in a mess with software we technically should not support anyway.

If you ever need help setting up Outlook im pretty sure theres an Outlook Express Walkthrough on the Virgin Media Help Website.. Which pretty much takes you through it even with screenshots.

[greenlantern64]

hi i use outlook 2007 on my machines at home. all work ok. All self setup without any problems, with outlook pulling down all the connection infomation itself.

[Onclejean]

A Virgin employee says that Virgin do not support Outlook because it is a part of the
"Microsoft Office suite" which is 3rd party software"
I am passing this classic oxymoron onto Bill Gates so that he knows Richard considers Microsoft Office, the company's flagship product, is "third party software"
As many contributors above have suggested Virgin damn well ought to support Outlook because when they were Telewest they did.

[Jon T]

1st Party = You

2nd Party = Virgin

3rd Party = Microsoft

How the heck is that an oxymorn(contradiction in terms)?

Microsoft Outlook sends and recieves mail by using POP/SMTP, so where's your problem in using it with Virgin.

When they say they don't support it they don't mean you can't use it, they mean if you phone up wanting configuration or usage advice that they are under no obligation to give it to you.

There isn't anything wrong with this IMHO, they can't/don't need to support anything but the basics.

[Peter_]

Originally Posted by Onclejean

A Virgin employee says that Virgin do not support Outlook because it is a part of the
"Microsoft Office suite" which is 3rd party software"
I am passing this classic oxymoron onto Bill Gates so that he knows Richard considers Microsoft Office, the company's flagship product, is "third party software"
As many contributors above have suggested Virgin damn well ought to support Outlook because when they were Telewest they did.

If it comes aspart of the operating system then its supported, if you have to install it then it is not supported but will work.

I use Thunderbird which is not supported but works and previously to that Evolution mail and that worked as well.

If you choose to use 3rd party software then be aware of the limits regards support from Virginmedia.

[Stuart]

Originally Posted by Jon T

There isn't anything wrong with this IMHO, they can't/don't need to support anything but the basics.

Indeed, it's a policy we follow at work with our wireless network. While the network doesn't require it, we will only support students who use the standard tools provided with Windows and OSX (The Wireless Control Panel on Windows and OSX's Wireless network manager). This is only because we don't have time to learn the layout of all the various Wireless manager programs out there.

I suspect it's the same with Virgin. While other email clients will work with their service (indeed, when I joined up in the dark old days when it was Cable & Wireless, Outlook worked fine for my C&W email), they can't train their staff in all of the hundreds of available email clients, so they only officially support those built into the OS.

---------- Post added at 13:12 ---------- Previous post was at 13:03 ----------

Originally Posted by Onclejean

I am passing this classic oxymoron onto Bill Gates so that he knows Richard considers Microsoft Office, the company's flagship product, is "third party software"

The status of Office within Microsoft is not relevant. It may be Microsoft's flagship software but the fact is that in any communication between you and Virgin, You and Virgin are the first and second parties. Anyone else (including Microsoft) is a third party.

[Onclejean]

You have ignored my point. Virgin are saying that Outlook Express is supported, but Outlook is NOT because it is "third party software".
Here is an accepted definition of third party software:-
"In computer programming, a third party software component is a reusable software component developed to be either freely distributed or sold by an entity other than the original vendor of the development platform. The third party software component market thrives because component oriented development improves the efficiency and quality of developing custom applications."

Windows, Outlook and Outlook Express are all developed by the same original vendor. Your terminological inexactitude is not a good reason for Virgin to say they will not support Outlook when with a minimum of help it will

[Stuart]

Originally Posted by Onclejean

You have ignored my point. :

As you have mine. My actual point was that Virgin only appear to support the mail client built into the OS (or in the case of Vista, downloaded before first use). This is actually standard procedure for a lot of companies. It is infuriating (from a user point of view) but it is also practical. There are hundreds of email clients out there, and the staff at Virgin cannot know them all. They have to draw a line somewhere. They have clearly decided to draw it at the mail client built into the OS..

Having said that, even if they don't offer support over the phone for Outlook, they could at least update the outlook setup tutorial on their support pages with a version newer than Outlook 2000.

[Onclejean]

I think you must have come to Virgin via NTL because the ci-devant Blueyonder customers get no help on Outlook and as you say are referred to an out of date on Outlook Express.
My original post on this thread was just to try and help a newcomer who could not get Outlook to work with his Virgin connection!
I do feel that in the recent past Virgin pretty well lost interest in their Internet customers and provided very poor technical support.
Indeed, after the merger I could not use Virgin email for about two months while some technical problems were being resolved and then I could not use Outlook (not matter critical as I also have a slower MSN premium connection on Sky)
Now that there is more interest in TV-online Virgin may pay more attatention to their broadband customers cf this note use page wrap before clicking
http://www.ispreview.co.uk/story/200...il-outage.html
Kind Regards

[Stuart]

Originally Posted by Onclejean

I think you must have come to Virgin via NTL because the ci-devant Blueyonder customers get no help on Outlook and as you say are referred to an out of date on Outlook Express.
My original post on this thread was just to try and help a newcomer who could not get Outlook to work with his Virgin connection!
I do feel that in the recent past Virgin pretty well lost interest in their Internet customers and provided very poor technical support.
Indeed, after the merger I could not use Virgin email for about two months while some technical problems were being resolved and then I could not use Outlook (not matter critical as I also have a slower MSN premium connection on Sky)
Now that there is more interest in TV-online Virgin may pay more attatention to their broadband customers cf this note use page wrap before clicking
http://www.ispreview.co.uk/story/200...il-outage.html
Kind Regards

Actually, I terminated my Virgin broadband over two years ago. However, I never had an NTL email account. I had a Cable and Wireless one, and it was one that NTL (for reasons best known to themselves) terminated when they bought the cable business from C&W.

I had that account running via Outlook (actually 98) with no problem. However, I will say that I never asked for support.

The support page I was referring to actually covers Outlook 2000, and not Outlook Express: http://www.virginmedia.com/help/emai...ther-o2000.php