Virgin launch Customer Forum

[Russ]

Originally Posted by zing

It would hardly be seen as a bringing vm into disrepute if you offer support and champion the company woudl it

Each time I was warned against posting on .com the same 'reason' was given out - "what does it say about the quality of our own support if our staff have to offer it on other sites".

Their complete inability to spot the irony in those words still makes me smile to this day.

They felt they could not control what I was posting on there and any chance they had to pull me up for the smallest things was seized upon. I'm not saying they would do the same today, bear in mind the name 'nthellworld' isn't as notorious as it used to be.

[webcrawler2050]

It's like war over there - people jumping on your throat 24/7 literally - it's hardwork and if it keeps going the way it is, I think VM will cut it out.. possibly..

Originally Posted by Russ B

Each time I was warned against posting on .com the same 'reason' was given out - "what does it say about the quality of our own support if our staff have to offer it on other sites".

Their complete inability to spot the irony in those words still makes me smile to this day.

They felt they could not control what I was posting on there and any chance they had to pull me up for the smallest things was seized upon. I'm not saying they would do the same today, bear in mind the name 'nthellworld' isn't as notorious as it used to be.

its also not a hell site is it the whole thing NTHELL is kinda negative to the company from the off. I was never involved in either of the HELL sites apart from lurking this new forum is part of the VM website so even though its hosted abroad has to be seen as official and TBH the support has to be better than ending up talking to someone you can not understand. It is a shame its not more use though as often I see call this or that number . The measures available here through the team should be available there but even easier to access imo

[scrotnig]

Originally Posted by Russ B

Each time I was warned against posting on .com the same 'reason' was given out - "what does it say about the quality of our own support if our staff have to offer it on other sites".

Their complete inability to spot the irony in those words still makes me smile to this day.

They felt they could not control what I was posting on there and any chance they had to pull me up for the smallest things was seized upon. I'm not saying they would do the same today, bear in mind the name 'nthellworld' isn't as notorious as it used to be.

I can remember being strictly instructed NOT to EVER post on nthellworld in any way whatsoever, even from home as a private individual, as the name I was using then (first name plus first letter of surname) could identify me as an employee.

We were all warned we'd be sacked if we did.

[BenMcr]

Yeah well that attitude has gone from everything that has now been published

If people want to they can say who they are and where they work. Obviously if they do do that there would be an expectation they wouldn't slag off their employer

Also, I have to say I personally have never had any threats made to me by anyone within Virgin about posting on here or other forums

Originally Posted by scrotnig

I can remember being strictly instructed NOT to EVER post on nthellworld in any way whatsoever, even from home as a private individual, as the name I was using then (first name plus first letter of surname) could identify me as an employee.

We were all warned we'd be sacked if we did.

Yeah, Mr Simon Crotnig, we know who you are ...

[webcrawler2050]

I was just wondering, why on their forum is my username is Bold?

[Peter_]

Originally Posted by BenMcr

No-one I know has heard anything like that

Ben you are happy to trust them, I am not.

---------- Post added at 06:30 ---------- Previous post was at 06:23 ----------

Originally Posted by BenMcr

Yeah well that attitude has gone from everything that has now been published

If people want to they can say who they are and where they work. Obviously if they do do that there would be an expectation they wouldn't slag off their employer

Also, I have to say I personally have never had any threats made to me by anyone within Virgin about posting on here or other forums

Unless officially sanctioned by upper management I will never post on there because as I have previously stated the is at least one management plant on here and personally would not trust that person as far as I could throw the Isle of Wight.

You do a great job Ben on here and on all the other forums you are a member of, keep up the good work.

[Sirius]

Originally Posted by Ben Mcr

No-one I know has heard anything like that

It has happened, I know who it happened to as well .

My problem with that site is down to trust.

I don't go out of my way to slag off the company i work for and i never will, However if they have done something wrong i will say so. The issue is that if some jumped up power mad person decided they don't like what you have posted and they think you are staff they have access to the ip address of anyone that posts on that forum.

It does not take the brains of an archbishop to associate the ip information of the poster with an account via the tools they have. Then they can drag that person in for a interview without coffee or biscuits to be given a verbal warning NOT to post in that way again or be sacked

Lets take a for instance here.

Lets say Virgin decide tomorrow to switch on the phorm system and they decide that its an opt out. Now that would kick up a massive stink and response from users and staff. What would the position be of a staff person posting on that forum who does not like Phorm and posts against the use of the phorm system. ?????

I dont know why i am being dragged into the thread i dont post there and have never been there so its not a problem to me. Its up to the individual if they wish to post on the other forums, I am happy here and thats that

Originally Posted by Sirius

It has happened, I know who it happened to as well .

My problem with that site is down to trust.

I don't go out of my way to slag off the company i work for and i never will, However if they have done something wrong i will say so. The issue is that if some jumped up power mad person decided they don't like what you have posted and they think you are staff they have access to the ip address of anyone that posts on that forum.

It does not take the brains of an archbishop to associate the ip information of the poster with an account via the tools they have. Then they can drag that person in for a interview without coffee or biscuits to be given a verbal warning NOT to post in that way again or be sacked

Lets take a for instance here.

Lets say Virgin decide tomorrow to switch on the phorm system and they decide that its an opt out. Now that would kick up a massive stink and response from users and staff. What would the position be of a staff person posting on that forum who does not like Phorm and posts against the use of the phorm system. ?????

Now it might be that no one ever gets dragged across the coals for posting on there but i dont want to take the chance that a single wrong word will make someone track me down and get me in a office and rip me a new A.

I know you can hold your own matey Well made points and understandable situation at the end of the day their attitude in the past and as you say you know of a case now means that it is their loss and fair play to you

[BenMcr]

Originally Posted by webcrawler2050

I was just wondering, why on their forum is my username is Bold?

I assumed it indicated you were online?

[webcrawler2050]

Originally Posted by BenMcr

I assumed it indicated you were online?

Nope - i think it's soemthing to do with the kudos

[Ignitionnet]

Originally Posted by webcrawler2050

That forum is seriously getting on whitts - it's full of rude, clueless idiots - i beg of you all, help me out over here - it's just suicide!

Pot, kettle. Stones in glass houses, etc, etc.

Suggesting that someone who is trying to register a modem and is being walled gardened does this:

Right, plug the ethernet cable from the black box to the WAN port in your new router.

Then plug, an ethernet cable from your PC / Laptop to your Router - port 1 for example.

which isn't going to work to communicate to the modem as you forgot they need to reboot the modem before it recognises the new device and isn't going to escape them from a walled garden which is telling them to phone VM while simultaneously bleating on here about how clueless people on there are isn't a smart idea.

While we're at it and you've opened yourself up with your complaints copying and pasting the same largely irrelevant troubleshooting stuff isn't being helpful when most of the steps are nothing to do with the issue in hand, actually reading the post and replying with troubleshooting steps that are relevant is.

When someone's connection is dropping traceroutes and pings aren't entirely useful and signal levels and pings aren't really relevant when one device is losing connection to router while another isn't.

Just a suggestion to be more specific rather than copying and pasting the same thing to every single issue that comes up. If people want to go through troubleshooting scripts they have India for that

---------- Post added at 13:20 ---------- Previous post was at 13:15 ----------

Originally Posted by webcrawler2050

It's like war over there - people jumping on your throat 24/7 literally - it's hardwork and if it keeps going the way it is, I think VM will cut it out.. possibly..

It's fairly mild there really, it's just fairly loosely moderated, nothing too scary. Knowing what you are talking about and presenting a solid case goes a long way towards ensuring people can't 'jump on your throat'. Present your points and if people really want to go at it with you that's life. If you know you're correct just let them get on with it.

Originally Posted by handyman

& Frank
& Craig
& Spammer Russ
& Others

Wrong.

Frank because he was still in a dispute with his employers ntl couldn't get involved with the initial set-up and Craig had nothing to do with the launch - He had no technical expertise to do anything behind the scenes site wise.

Originally Posted by Moldova

<snip>
Unless officially sanctioned by upper management I will never post on there because as I have previously stated the is at least one management plant on here and personally would not trust that person as far as I could throw the Isle of Wight.
</snip>