restriction

[frogstamper]

Originally Posted by rajeffery

Dear Ben
Am very sorry dear , but i disagree to take disregard for for someones health is dispicable ,maybe one day something may happen to someone you love or yourself and you find yourself in my situation, and it happens to you , you will feel differently. until then enjoy sticking up for Virgin Media because they will not do the same for you. You are a nobody in their eyes a nothing , pehaps when you see life through different glasses you may understand. Thankyou for making a disabled lady feel even more upset and hurt by your negative comments , I hope you are pleased with your self

In all honesty rajeffery, if the above response is indicative of your dealings with VM I'm not at all surprised you are not happy with the outcome.
I imagine that most people who read your first post had a certain amount of sympathy for your situation, I certainly did/do, but the underlying hostility in your response to Ben makes any empathy for you quickly disappear.
I'm sorry for any disabilities you may suffer from, but that doesn't entitle you to "special" treatment,

[Sirius]

Originally Posted by rajeffery

Dear Ben
Am very sorry dear , but i disagree to take disregard for for someones health is despicable ,maybe one day something may happen to someone you love or yourself and you find yourself in my situation, and it happens to you , you will feel differently. until then enjoy sticking up for Virgin Media because they will not do the same for you. You are a nobody in their eyes a nothing , perhaps when you see life through different glasses you may understand. Thankyou for making a disabled lady feel even more upset and hurt by your negative comments , I hope you are pleased with your self

Pay your bill and all will be fine, don't pay your bill and the phone is cut,

Its that simple really.

This happens to us all if we don't pay our bills why should it be any different for you.

[Kymmy]

Can I ask people to stick with the facts of this case, and that is that the OP has gone into arrears and needs the phone for emergency purposes

Question for one of the techies, when a BT phone is in this situation you can still dail 999, is this the case with VM phones? If so then the emergency connection is still there and the only problem here the late payment as VM or BT are not responsible for lifeline equipment. Surely as well with lifeline paying the bill should be an absolute priority...

---------- Post added at 09:43 ---------- Previous post was at 09:35 ----------

For other users info LIFELINE is a system that alerts a 24hr remote monitoring station via a telephone line when a panic button is pressed. It is also a private company and not part of the emergency services

[Turkey Machine]

If the phone's there for emergency purposes, would a BT Basic landline not be more suitable? Cheaper at about £13 every 3 months.

[Kymmy]

I suppose that depends if they have a BT line there, isn't install 120ukp?

[Paul K]

Yep over £100 for install now and as far as I know if it's listed as redcare then the line is not cut off unless it's very necessary and when restrictions are in place you can still dial certain emergency numbers.

Originally Posted by rajeffery

Dear Ben,
Thankyou for your input , and i understand what you are saying completely, but my circumstances mean i Cannot communicate when i am ill , i cannot swllow or talk, I do not think that lying on a floor because i cannot get up on my own and Virgin Media cutting my life line off really helps me . If i died it would be a different matter . I am unable to use the phone myself and rely on that life line . I have to use it 3 to 8 times a month . i appreciate your comment but my life is worth slightly more than a slight delay in payment which has never happened before , to boost virgins profits . I do not normally complain but htis has caused the most upset and distress to me today as i was teated like an undesired object by asking them for help not hinderance

Hi everyone.I think the point is this lady is so disabled by her condition at times that she is unable to deal with the contingencies of life..It might also be nice if we also wonder how she was spoken to by which operative of VM that makes her feel this way?After all despite most of my good experiences of dealing with CS I've been spoken to quite rudely by a couple of them.

Yes she was rude to Ben but it might just be that she is just finding more of the behaviour she has experienced from VM CS in some of the remarks made here.Especially as I've noted a complete absence of the smileys we usually employ to cover the lack of body signals..

Agreed the VM staff who give their time here are of a very high calibre BUT not every VM employee is.

Can we please cut this lady some slack and see if we can help her? This is a help site for those who have no where else to turn to and WE are usually big enough to rise above it.

[Kymmy]

Well said Maggy

[BenMcr]

Originally Posted by Kymmy

Question for one of the techies, when a BT phone is in this situation you can still dail 999, is this the case with VM phones? If so then the emergency connection is still there and the only problem here the late payment as VM or BT are not responsible for lifeline equipment. Surely as well with lifeline paying the bill should be an absolute priority...

Yes 999 can always be dialled from a VM line during a temporary restriction.

If however the bill remained unpaid and a full disconnection took place (usually at least a month or two later) then obviously that would no longer be the case

---------- Post added at 10:18 ---------- Previous post was at 10:13 ----------

Originally Posted by Maggy J

Can we please cut this lady some slack and see if we can help her? This is a help site for those who have no where else to turn to and WE are usually big enough to rise above it.

I did say the end of my first post

Also Virgin can extend a restriction if it is the first time a payment is late - but even then only by a maximum of 7 days. Again they will only do this if there are no late payments ever showing on the account (and/or any previous restrictions for late payment)

which to be honest is the only help anyone working for Virgin CAN give. That is the only option, and if Virgin have already said no to that then there IS nothing else.

The restrictions are all completely automatic, and the payment extentions will only be granted if the account meets the criteria.

---------- Post added at 10:22 ---------- Previous post was at 10:18 ----------

Also, and I am sorry to go on about this, but a payment 8 days late -as the OP says it is - would not be late enough to restrict the services!

Originally Posted by BenMcr

----------

Also, and I am sorry to go on about this, but a payment 8 days late -as the OP says it is - would not be late enough to restrict the services!

Agreed,which means there is more to this than meets the eye BUT it still doesn't mean we can't find a way surely?

Also my post wasn't directed specifically to you Ben because I know you are one of us who goes more than the proverbial mile to help others.It was at some of the somewhat unsympathetic comments in the thread as a whole.

[BenMcr]

Originally Posted by Maggy J

Agreed,which means there is more to this than meets the eye BUT it still doesn't mean we can't find a way surely?

I don't know to be honest - it certainly isn't anything Customer Services or Credit Services would be able to do, above and beyond the payment extention. The system would just not allow it, nor would the policy - because of the buffering already inbuilt in the normal billing cycles (and not because VM don't care)

Even the 'high level contacts' might struggle in doing anything, as even they are bound by the accounting rules for late payment as far as I'm aware.

If there was something definate, I would have mentioned it

Originally Posted by Maggy J

Can we please cut this lady some slack and see if we can help her? This is a help site for those who have no where else to turn to and WE are usually big enough to rise above it.

People have attempted to help her, with a somewhat negative response. Im afraid I get the impression posted earlier that she seems more interested in classing VM as evil simply because they will not make her a special case.

IMO, if she has the ability to sign up to a web forum and post then she has the ability to pay her bill (even using online billing).

[webcrawler2050]

Originally Posted by Paul M

People have attempted to help her, with a somewhat negative response. Im afraid I get the impression posted earlier that she seems more interested in classing VM as evil simply because they will not make her a special case.

IMO, if she has the ability to sign up to a web forum and post then she has the ability to pay her bill (even using online billing).

I do agree with that, I think your pretty much on the money..

Originally Posted by BenMcr

I don't know to be honest - it certainly isn't anything Customer Services or Credit Services would be able to do, above and beyond the payment extention. The system would just not allow it, nor would the policy - because of the buffering already inbuilt in the normal billing cycles (and not because VM don't care)

Even the 'high level contacts' might struggle in doing anything, as even they are bound by the accounting rules for late payment as far as I'm aware.

If there was something definate, I would have mentioned it

OK fair enough.

---------- Post added at 12:37 ---------- Previous post was at 12:36 ----------

Originally Posted by Paul M

People have attempted to help her, with a somewhat negative response. Im afraid I get the impression posted earlier that she seems more interested in classing VM as evil simply because they will not make her a special case.

IMO, if she has the ability to sign up to a web forum and post then she has the ability to pay her bill (even using online billing).

Depends just how disabled she is..but there I've asked and been told why no one can help..

[webcrawler2050]

Originally Posted by Kymmy

Can I ask people to stick with the facts of this case, and that is that the OP has gone into arrears and needs the phone for emergency purposes

Question for one of the techies, when a BT phone is in this situation you can still dail 999, is this the case with VM phones? If so then the emergency connection is still there and the only problem here the late payment as VM or BT are not responsible for lifeline equipment. Surely as well with lifeline paying the bill should be an absolute priority...

---------- Post added at 09:43 ---------- Previous post was at 09:35 ----------

For other users info LIFELINE is a system that alerts a 24hr remote monitoring station via a telephone line when a panic button is pressed. It is also a private company and not part of the emergency services

if the landline has been restricted to incoming only, then yes the OP can still dial 999

Depends just how disabled she is..but there I've asked and been told why no one can help..

Well, she can't be "that" disabled as she can type and use a mouse, etc..