Using ntlworld email outside VM network
10-08-2009, 16:05
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#1
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Inactive
Join Date: Mar 2009
Posts: 10
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Using ntlworld email outside VM network
Hi,
I set up an additional @ntlworld.com email address for my parents to use (who are not with VM). They tried using the webmail interface to start with, but it isn't fantastic, so I thought I'd set them up with Thunderbird. Receiving emal works fine, but when they try to send an emal it gives an error about invalid greeting being sent or something (didn't write it down).
My only guess, is that the smtp.ntlworld.com server recognizes that they d not have a VM IP address so it's rejecting it, but it is only a guess. Anybody any ideas or is ther no way around it?
TIA
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10-08-2009, 16:09
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#2
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Inactive
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: Using ntlworld email outside VM network
Your guess is correct
Your only options are to use webmail or set up an alternative profile to use the outbound mail service on the network you are on
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10-08-2009, 16:32
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#3
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-
Join Date: Jul 2003
Location: Poole, Dorset
Age: 40
Services: FreeSat+
Tivo
V-Box
VM 60MBit
Posts: 13,365
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Re: Using ntlworld email outside VM network
Do their ISP not provide an email service?
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10-08-2009, 17:55
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#4
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Inactive
Join Date: Dec 2006
Location: Lincoln UK
Age: 77
Services: 50Mb, TV & Phone
Posts: 3,673
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Re: Using ntlworld email outside VM network
Easiest option is to set up an account for them with Googlemail.
That will work from either webmail or any email client and is ISP-independant.
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10-08-2009, 18:30
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#5
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Inactive
Join Date: Mar 2009
Posts: 10
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Re: Using ntlworld email outside VM network
Thanks everyone. I guess they should get an email address (or addresses) with their broadband, but they never got a welcom pack, and it's a nightmare phoning them up. Will try, and if not will give the googlemail a go.
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10-08-2009, 18:44
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#6
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Inactive
Join Date: Mar 2005
Location: Wales
Posts: 2,509
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Re: Using ntlworld email outside VM network
google or yahoo way to go that way it doesnt matter if you get fed up with your isp
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11-08-2009, 16:19
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#7
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Hello !
Join Date: Mar 2004
Location: Somewhere
Services: Sky, AppleTV, Netflix
Posts: 16,789
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Re: Using ntlworld email outside VM network
I use Thunderbrd and have it all setup with my ntlworld smtp details and can download my emails in thunderbird whilst in France so not on my home connection.
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11-08-2009, 16:21
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#8
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Inactive
Join Date: Feb 2004
Location: There's no place like 127.0.0.1
Services: Depends on the person and the price they're offering
Posts: 12,384
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Re: Using ntlworld email outside VM network
Yep, but I'll bet you can't send from there.....
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11-08-2009, 17:46
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#9
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Inactive
Join Date: Mar 2009
Posts: 10
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Re: Using ntlworld email outside VM network
Quote:
Originally Posted by Rob M
Yep, but I'll bet you can't send from there.....
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Was just about to ask the same, as the downloading/reading bit was fine.
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11-08-2009, 18:33
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#10
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Inactive
Join Date: Feb 2004
Location: There's no place like 127.0.0.1
Services: Depends on the person and the price they're offering
Posts: 12,384
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Re: Using ntlworld email outside VM network
It will be, Virgin/NTL don't care where you download from - they just don't want people from other ISP's connections using their mail servers to send.
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11-08-2009, 20:03
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#11
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Inactive
Join Date: Mar 2009
Location: Derby
Age: 44
Services: Virgin v+ xl TV Virgin M Broadband and phone
Posts: 533
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Re: Using ntlworld email outside VM network
Don't know if this will help, but if you are out of your own network, use the SMTP of the ISP you are on. For instance I have an NTL email, that isometimes check and send on my phone. In order to be able to send emails using my mobile I use Orange's SMTP settings smtp.orange.net so doing similar may work in your parents case. What ISP are they on?
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11-08-2009, 20:24
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#12
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Inactive
Join Date: Mar 2009
Posts: 10
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Re: Using ntlworld email outside VM network
Quote:
Originally Posted by musicbravo
Don't know if this will help, but if you are out of your own network, use the SMTP of the ISP you are on. For instance I have an NTL email, that isometimes check and send on my phone. In order to be able to send emails using my mobile I use Orange's SMTP settings smtp.orange.net so doing similar may work in your parents case. What ISP are they on?
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Pipex - they never got given any detals like that when they joined though, and whenever they've phoned customer services it's been a waste of time. Might be abl to find out if Ido a bit of Google-ing though.
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11-08-2009, 21:10
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#14
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Inactive
Join Date: Mar 2009
Location: Derby
Age: 44
Services: Virgin v+ xl TV Virgin M Broadband and phone
Posts: 533
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Re: Using ntlworld email outside VM network
pipex smtp settings smtp.dsl.pipex.com try that using the ntl email address, it should work
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11-08-2009, 21:13
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#15
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Dr Pepper Addict
Cable Forum Admin
Join Date: Oct 2003
Location: Nottingham
Age: 63
Services: IDNet FTTP (1000M), Sky Q TV, Sky Mobile, Flextel SIP
Posts: 30,351
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Re: Using ntlworld email outside VM network
I thought you could send via the VM SMTP servers from any ip address if you used authentication (ie your email address and password).
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