Free Netbook from Virgin? - Page 9

Gary L · 20-07-2009, 12:59

Quote:

Originally Posted by cred1980

CREDIT RISK I have been a customer for about 5 years and had about 1 problem with a bill when a dd was canceled

It's Virgin Mobile that is the problem. they are seperate to Virgin Media. it's them that are classing you as a credit risk.

rare uk · 20-07-2009, 13:40

Quote:

Originally Posted by cred1980

CREDIT RISK I have been a customer for about 5 years and had about 1 problem with a bill when a dd was canceled

LOL even your name seems to reference credit (cred)

TheDon · 22-07-2009, 12:14

Seems that they've stopped the Â£50 offer for existing customers. Was nice of them to mention that it was an extremely limited time offer.

BenMcr · 22-07-2009, 13:10

I did say it wasn't guaranteed

tucker61 · 25-07-2009, 03:49

How much more would it cost me?
Was looking for netbook for my wife last night
currently pay
mobile broadband Â£5.00+
Main services (Provided by Virgin Media Ltd or Virgin Media Payments Ltd) Â£41.75
Description Date/period Amount
Line Rental 07 July - 06 August Â£11.00
Talk Evening And Weekend 07 July - 06 August Â£3.45
Loyalty Bb/Phone/TV Discount 07 July - 06 August Â£-22.70
Calldispl 07 July - 06 August Â£2.00
Free Voicemail 07 July - 06 August Â£0.00
TV Size: X L 07 July - 06 August Â£23.00
At Races 07 July - 06 August Â£0.00
Broadband Size: L 07 July - 06 August Â£25.00
*
Other charges
Â£-1.00
Charges and credits (Provided by Virgin Media Ltd) Â£-1.00
Description Date/period Amount
E Bill Discount 07 July - 06 August Â£-1.00
*

BenMcr · 25-07-2009, 08:12

You would need to speak to Sales and they would be able to tell you.

I'm not sure if you can keep the Loyalty deals with the netbook or whether you have to swap to a standard bundle instead

25-07-2009, 08:55

Quote:

Originally Posted by zing

Yeah you aint gonna get away with the Â£5 mobile broadband offer lol

Anywhere that ive seen making these offers have a min spend of Â£30 such as mobile phones and mobile broadband over a ridiculously extended contract.

If I wanted a netbook id just buy one anyway lol

Quote:

Originally Posted by BenMcr

You would need to speak to Sales and they would be able to tell you.

I'm not sure if you can keep the Loyalty deals with the netbook or whether you have to swap to a standard bundle instead

As this thread has progressed my opinion did change for a while untill all the terms were clarified somewhat but now I feel the only people who got a good deal are those who paid the Â£50 and signed a new contract on existing services. If you do have to swap off bundle deals it could prove very expensive indeed seeing as you can get linux based netbooks with ssd for around Â£150

tucker61 · 25-07-2009, 09:58

Just spoke to call centre, 150 option 4.
No netbooks left at moment, did not realise how big offer would be.
Told to ring back in a few weeks.
Would only cost me Â£50.00 due to package I currently have.

BenMcr · 25-07-2009, 11:44

They were wrong.

1) There are still netbooks - just no red ones

2) The Â£50 option has been withdrawn

mightymagpie99 · 26-07-2009, 07:58

Quote:

Originally Posted by mightymagpie99

On VIP package & called today about this offer. Options were : 1. Pay extra Â£15/month for free netbook for 24 months or 2. Pay one off Â£50 up front & remain on VIP poackage with no change in prices for 24 months. As I am happy with my current deal & would be paying for VIP ( XL TV , XL BB & XL Phone) in effect I am getting a netbook for Â£50 so took Option 2. Netbook being delivered on 21st July. Good deal IMHO.

Update on what is now developing into a saga ! A package did arrive on 21st July but it was not he netbook ( looked like a Broadband self starter pack ). Since then I must have spoken to in excess of 20 VM staff who ranged in the main from polite & incomprehensible to polite but clueless ! Anyway on Saturday 25th July the netbook did arrive so I thought that was it.How wrong I was - the netbook itself does not work and no-one at VM are able to help outside the hours of 9.00 am to 5.30 pm Monday to Friday ! Basically what happens is that the netbbok patially charges up ( up to about 15%) and then starts giving messages about the battery being low and suggests switching to mains power. However as soon as the AC power lead is plugged in the netbbok powers off and will not turn back on. The only way is to remove the battery , re-insert it and then power up again. You then encounter the same message about the battery being low etc. despite being left to charge overnight. Looks like I'll need to call the so called supoort line on Monday. I will also be calling the high priority complaints helpline too as I have established some sort of dialogue with acopule of named individuals there and hopefully they will be able to help.Has anyone else had similar problems ? If so how have you fared so far ? Better than me I hope !

DJ Dave · 26-07-2009, 19:38

I'm told mine will be here tomorrow, what are the chances of it turning up red? I hope it does not come with a dongle as I told them I already had one.

They have charged my bill Â£15 p&p this month which I don't mind, but lets hope they don't start adding anything else on, Also got a letter yesterday saying it was going to be installed yesterday between 1pm and 6pm but nothing turned up.

So I will hope something does tomorrow.

herby247 · 27-07-2009, 08:27

Got told delivery of my red note book was to be on mon 27th july 9am-1pm.
With no tracking number i called UPS and they looked up my address n postcode, said there is no packages for that address today!
WTF just called VM sales, n they said they dont have a tracking num, someone will call me back today!

Matt-08 · 27-07-2009, 12:31

I got mine delivered on Friday at 8.45 pm, sent out via an emergency courier because I didn't receive it in the time slot they said, and I was going on holiday Saturday.

Just been told by VM today I got the very last red one. Sorry folks....

DJ Dave · 27-07-2009, 17:05

Well nothing turned up today, called them up again to be passed around to 4 people, they said they have had a problem where people have been told it will be with you by a date and not turned up.

I was told most of them are still sitting in the wearhouse and they took my number and said someone would call be back tomorrow by 6pm.

I won't hold my breath for it.

herby247 · 27-07-2009, 18:17

Quote:

Originally Posted by DJ Dave

Well nothing turned up today, called them up again to be passed around to 4 people, they said they have had a problem where people have been told it will be with you by a date and not turned up.

I was told most of them are still sitting in the wearhouse and they took my number and said someone would call be back tomorrow by 6pm.

I won't hold my breath for it.

I am on the EXACT same boat mate!

Seemingly the orders from sales dont marry up with the virgin media customer accounts in customer care.
So they are having to call back EVERY single customer and re arrange delivery dates.
I was speaking to a UK manager and said this is absurd, that you cant tell us where good we have PAID for are and when they will be delivered.
And that 3 advsors took my mobile num, and promised theyd call me, not had 1 call back yet, so forgive me if i am sceptical about 24 hours.
Anyway i took her name and extension number, and will call her, if i dont get any joy tues!