Virgin 4Mb to upgrade to 10Mb February - Summer - Page 115

06-10-2008, 22:36

Nice one - cheers.

Wallace · 08-10-2008, 16:00

Well. Phoned VM on Monday 6/10 and ordered a self install pack for my "free 10MB upgrade" (currently on 4MB). SACM came today 8/10 @ 10:00, installed within 30 minutes including time on phone to have it enabled.
Speed tests confirm I am now on 10MB.

That has to be the easiest upgrade I have done in a very long time.

Full marks to VM.

Of course, I will have to make sure my bill is correct, and hasn't been "cocked-up".

vinnyh · 28-10-2008, 20:22

After such a happy ending ("all's well...", and all that) surely we can't end this excellent thread with the words: "cocked up"?

joglynne · 28-10-2008, 22:19

How about a fire works salute to the end of the 4Mb to upgrade to 10Mb upgrade?

Marci · 28-10-2008, 22:38

Don't speak too soon - routing issues (you should see where I get sent on Neotraces to look at virgin's own servers - round trip of Europe!) and capacity issues mean a fair few folks in the wakefield area despite having 10Mb config files on their modems are still only getting 4Mb downstream... s'been logged with support... affects multiple UBRs in wakefield area. At best I can get just below 4Mb connectivity, but majority of time it's 2Mb or worse... upstream however is fantastic! Noise levels and everything else check out fine. Tx levels are high in this area which isn't helping (joys of asynchronicity - saturate the upstreams and the downstreams start falling). Waiting for UBR upgrades basically. S'at 2nd line support at the mo afaik.

joglynne · 28-10-2008, 23:05

Well I never said the upgrade was successful, but it has finished.

If you want to discuss the problems following the unsuccessful upgrade in your area it may be better to start a new thread. It's easier for members to find a thread if it's Title is more relevant to the problem and it may be that M and LX BB subscribers are also having similar issues.

Hope you get sorted soon.

iidx036 · 30-10-2008, 10:18

I have recieved my 10meg upgrade and I am getting roughly between 8-10meg on speedtest.net. I currently have an old NTL Home 120 modem and VM have sent me a new Ambit 256 - so the question is do I swap it out or not?

Sometimes you get that if it ain't broke feeling ...

Cheers guys - Jay

30-10-2008, 12:08

Quote:

Originally Posted by iidx036

I have recieved my 10meg upgrade and I am getting roughly between 8-10meg on speedtest.net. I currently have an old NTL Home 120 modem and VM have sent me a new Ambit 256 - so the question is do I swap it out or not?

Sometimes you get that if it ain't broke feeling ...

Cheers guys - Jay

You really should swap that modem as the NTL120 is quite old and tired and you have received a Ambit 256 a state of the art modem, it goes without saying get it swapped onto your account.

When the new modem arrives you will need to call Quickstart on 0800 953 9500 to get it added to your account, before you call take a note of the HFC MAC address from the sticker on the base as you will be asked for it, and connect your modem up the same way as your old one.

Turkey Machine · 30-10-2008, 13:06

The new modem will also have the new settings pre-configured. Only the upload is crippled before activation.

30-10-2008, 15:06

Quote:

Originally Posted by Turkey Machine

The new modem will also have the new settings pre-configured. Only the upload is crippled before activation.

It is a perfectly good modem and the are no issues with it at all.

Turkey Machine · 30-10-2008, 15:10

I know that, but before I rang activation, I checked the settings. Downstream 10240000, Upload 1600. That's crippled.

30-10-2008, 15:15

Quote:

Originally Posted by Turkey Machine

I know that, but before I rang activation, I checked the settings. Downstream 10240000, Upload 1600. That's crippled.

It has to have a docsis file sent to it during activation in order for the modem to give you the speed you are paying for, so anything in the config pages before activation are meaningless because up and till it is activated it is dormant and not actually on the network, remember I work here.

Turkey Machine · 30-10-2008, 16:10

I know you work here, thank you for the explanation.

on in an hour! · 30-10-2008, 17:15

Quote:

Originally Posted by whydoIneedatech

It has to have a docsis file sent to it during activation in order for the modem to give you the speed you are paying for, so anything in the config pages before activation are meaningless because up and till it is activated it is dormant and not actually on the network, remember I work here.

dabkelly · 24-05-2009, 20:10

I dont know if this is the right place to post this question, but...

I have virgin broadband, due to be upgraded to the 10. I am currently running a belkin wireless router which provides my laptop with 54.0mbs speed, is there anything i can do/buy when my new broadband is available?

Thanks.