Frequent loss of connection

[Ashes2049]

Thanks for the reply Moldova.

Type : Ambit ETH/USB Combo Cable Modem
Cable modem : Ambit Cable Modem

Downstream Lock : Locked
Downstream Frequency : 402750000 Hz
Downstream Modulation : 256 QAM
Downstream Receive Power Level : 0.84 dBmv
Downstream SNR : 34.25 dB

Upstream Transmit Power Level : 50.00 dBmv

Hope that's what your asking for.

[Peter_]

Originally Posted by Ashes2049

Thanks for the reply Moldova.

Type : Ambit ETH/USB Combo Cable Modem
Cable modem : Ambit Cable Modem

Downstream Lock : Locked
Downstream Frequency : 402750000 Hz
Downstream Modulation : 256 QAM
Downstream Receive Power Level : 0.84 dBmv
Downstream SNR : 34.25 dB

Upstream Transmit Power Level : 50.00 dBmv

Hope that's what your asking for.

They are fine so you get the same answer as above call Tech Support if you are having any issues as it could be your uBR/exchange and only they can tell you that.

[Ashes2049]

Okay, thanks.

[squealy]

That's good advice. I had virtually exactly the same problem. An engineer came out, diagnosed noise on the line, went down to the box at the end of the street and five minutes later it was fixed.

[Prometheusuk]

Im getting the same problem It only started about 1-2 weeks ago, prior to that I rarely had problems with disconnects. The Ready light slowly flashes when this happens and then after a few minutes it speeds up and becomes static at which point I have connection back. On the odd occassion the modem totally loses sync.

Any help would be greatly appreciated

Modem information:

Make : Foxconn
Model : E08C013.00

Cable Modem : DOCSIS 1.0/1.1/2.0 Compliant
MAC Address : xxxxxxxxxxxxxxxxx
Serial Number : xxxxxxxxxxxxxxx
Boot Code Version : 1.1.2c
Software Version : 2.111.1002
Hardware Version : 1.9


Downstream Lock : Locked
Downstream Channel Id : 4
Downstream Frequency : 402750000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 5360.537 Ksym/sec
Downstream Interleave Depth : taps32Increment4
Downstream Receive Power Level : -6.0 dBmV
Downstream SNR : 37.8 dB

Upstream Lock : Locked
Upstream Channel ID : 3
Upstream Frequency : 34000000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 61.0 dBmV
Upstream Mini-Slot Size : 2

P.S. Call me paranoid but the problem seemed to start around the time I phoned VM to inform them I would be changing address on the 23rd May

your upstream power is too high - an engineer visit is probably required to fix that.

[Ashes2049]

upon further inspection looks like my connection drops about every 4mins 20secs, know any reason why it would be that specific?

MOD EDIT:Removal of posted IP address..Not a good idea to post such anywhere online.

Still, gonna give the tech line a ring in the morning, hopefully shed some light on it.

[Peter_]

Originally Posted by Prometheusuk

Downstream Receive Power Level : -6.0 dBmV on the low side


Upstream transmit Power Level : 61.0 dBmV much to high


P.S. Call me paranoid but the problem seemed to start around the time I phoned VM to inform them I would be changing address on the 23rd May

You do need an engineer and it will have nothing to do with you changing address.

[Ashes2049]

Originally Posted by Moldova

call Tech Support

If i ring 789 off my mobile and pres option 0 for "any other enquiries" would they be able to help?

[Peter_]

Originally Posted by Ashes2049

If i ring 789 off my mobile and pres option 0 for "any other enquiries" would they be able to help?

No as they are a separate company and would redirect you.

You need to call 0845 454 1111

[Prometheusuk]

Thanks for the replies guys
We have an engineer coming out to the new property (same road) on 26th May to make sure everything is running right, hopefully he can sort things out then.

[Ashes2049]

Just gave them a ring and the woman sent some signals to my modem in various stages of router on/off, modem on/off configurations, told to see how it goes for the next hour or so, if still dropping, get back to them.

Looks to be sorted for now.

Thanks

Edit: Okay, I guess not, still dropping, will get back to them later.

[Ashes2049]

After doing some more prodding around looks like the problem lies with my router, or the wireless signal at least. Changed the wireless channel and will see how things go, otherwise looks like a new router for me.

Okay, Fixed. Changing channel worked or it was a loose connection.