Upgrade from 2 - 10 meg - Page 40

Hawkmoon230 · 21-05-2009, 23:20

Quote:

Originally Posted by MACH2

My wife rang today to request a modem ready for the upgrade as my STB won't support 10mb. She was told it would be a free installation but the service would cost an extra Â£2 a month. I'll discuss it with my husband she said.

I rang back after work and was told it would cost Â£5 a month extra!

I give up on this. I thought it was a free upgrade.

The upgrade is free but the price of M BB is going up by Â£2/month regardless of weather you are upgraded or not.

Do not tell CC you want an upgrade as they may be thinking you want BB L same speed but higher limits before you are throttled, just that your STB will not handle your current speed (of 10 meg).

Peter_ · 21-05-2009, 23:22

Quote:

Originally Posted by robertb24

my connection says cpc1-brmb1-0-0 where is that supposed to be? I am in Cheshire.

thanks

I assume that is Bromborough and according to this link you should have your upgrade now as you are in the first box.
http://www.virginmedia.com/myvirginm.../timetable.php

Itshim · 22-05-2009, 10:06

Quote:

Originally Posted by Moldova

I assume that is Bromborough and according to this link you should have your upgrade now as you are in the first box.
http://www.virginmedia.com/myvirginm.../timetable.php

Moldova,
I am in Cardiff( first box) & registered for the upgrade . Do I need to do anything else accept sit back & wait?

Thanks

Itshim

robertb24 · 22-05-2009, 10:11

I have had no letter so do I just have to wait now or should I call them?

mike @ home · 22-05-2009, 10:41

Quote:

Originally Posted by robertb24

I have had no letter so do I just have to wait now or should I call them?

I am like you "I didn't get a letter" so I just registered, I'm in the 1st "Box" but still waiting, Middlesbrough area

---------- Post added at 10:41 ---------- Previous post was at 10:39 ----------

Quote:

Itshim: I am in Cardiff( first box) & registered for the upgrade . Do I need to do anything else accept sit back & wait?

That's what I'm doing "Sat back waiting" I registered 2 weeks ago !

psul · 22-05-2009, 10:53

Quote:

Originally Posted by mike @ home

I am like you "I didn't get a letter" so I just registered, I'm in the 1st "Box" but still waiting, Middlesbrough area

---------- Post added at 10:41 ---------- Previous post was at 10:39 ----------

That's what I'm doing "Sat back waiting" I registered 2 weeks ago !

Same situation here,the bad news is I think Loftus comes under Marske which isnt scheduled yet although when I registered it said by the end of next month.
Havent had my new modem yet either which was due within 5 days.Queried this with tech support and told that was an error as I dont need one.

tdadyslexia · 22-05-2009, 11:07

Quote:

Originally Posted by mike @ home

I am like you "I didn't get a letter" so I just registered, I'm in the 1st "Box" but still waiting, Middlesbrough area

Middlesbrough Has been upgraded, I am in Middlesbrough and I am on the 10Mb, give CSC a bell and see what is going on?

mike @ home · 22-05-2009, 11:10

Hi psul, so it looks like I'll have to wait till "They" upgrade me in their time

---------- Post added at 11:10 ---------- Previous post was at 11:08 ----------

Quote:

Originally Posted by tdadyslexia

Middlesbrough Has been upgraded, I am in Middlesbrough and I am on the 10Mb, give CSC a bell and see what is going on?

Hi Bud, I'll give them another call.... but I think I'll just get the usual bullsh*t

Itshim · 22-05-2009, 11:15

Quote:

Originally Posted by mike @ home

I am like you "I didn't get a letter" so I just registered, I'm in the 1st "Box" but still waiting, Middlesbrough area

---------- Post added at 10:41 ---------- Previous post was at 10:39 ----------

That's what I'm doing "Sat back waiting" I registered 2 weeks ago !

Sorry what meant was. Do I have to throw the modem out of the window,jump on it , speak to it nicely, to get the "upgrade" it other words will it "just " happen or will I have to get of my fat ass & do something !!!!

tdadyslexia · 22-05-2009, 11:17

Quote:

Originally Posted by mike @ home

Hi psul, so it looks like I'll have to wait till "They" upgrade me in their time

---------- Post added at 11:10 ---------- Previous post was at 11:08 ----------

Hi Bud, I'll give them another call.... but I think I'll just get the usual bullsh*t

Sorry I didn't notes that you were in Loftus

mike @ home · 22-05-2009, 11:20

Quote:

Originally Posted by Itshim

Sorry what meant was. Do I have to throw the modem out of the window,jump on it , speak to it nicely, to get the "upgrade" it other words will it "just " happen or will I have to get of my fat ass & do something !!!!

Hi Bud, and tdadyslexia, just got off the phone talking to them & they said I/we just have to wait till they upgrade me/us !!!

As for registering it gives us Preference to get upgraded 1st when they do my/your area.

So I'll just have to put up with 2mb for now.

**Maggy** · 22-05-2009, 17:13

Finally the link has been upgraded and the schedule for the upgrades is available at last.

http://www.virginmedia.com/myvirginm.../timetable.php

Fill yer boots..

motoko · 22-05-2009, 21:27

hey, so using the connection tool i have:

cpc3-hem12-0-0-cust103.lutn.cable.ntl.com

There is hem = Hemel Hempstead and lutn which is Luton, im guessing its the Hemel one im connected to or is it Luton?

joglynne · 22-05-2009, 21:51

Quote:

Originally Posted by motoko

hey, so using the connection tool i have:

cpc3-hem12-0-0-cust103.lutn.cable.ntl.com

There is hem = Hemel Hempstead and lutn which is Luton, im guessing its the Hemel one im connected to or is it Luton?

Hemel Hempstead is the place you are looking for in the list, Luton being your UBR.

Oh and

to the forums.

dark_forces · 22-05-2009, 23:43

I think I am posting in the wrong thread but something has been nagging me for ages and ages! What does UBR mean?