Upgrade from 2 - 10 meg - Page 28

Peter_ · 11-05-2009, 22:46

Quote:

Originally Posted by Magilla

Nah, it's fine.

Not really that is why they are being replaced as they came out with 512kb and are in the main very old and outdated.

tdadyslexia · 12-05-2009, 11:05

Update

Quote:

Well the New modem has arrived, I will set it up tomorrow, and give CSC a ring, with luck I will get the 10Mb upgrade down the pipe.

I rang CSC this morning at 8am transferred to Technical Support, I gave them the MAC Address for the New modem, the TS lad could not get the system to rekanize the MAC Address, he transferred me to joe in the department above, joe said that the New modem should be working now! But it wasn't working and this was after rebooting the modem 3 times and rebooting the router 3 times as well, by this time it was 8:40am I sed to joe I would have to ring back later, watt I did at 10am rang CSC again transferred to TS I gave them the MAC Address again and with a reboot of the modem, router and PC I am back on line with neely 10Mb

zak25 · 12-05-2009, 12:12

Has anyone in area 21 had their upgrade yet ?

I spoke to Virgin CA and she said that I had already been upgraded and that I had been sent an email and I had to upload it myself. I checked my email and there is no email from Virgin. I apologise for my ignorance but how would I upload the speed via email if I do receive it later on ?

mjeff2k · 12-05-2009, 14:52

I dont think theyve sent anyone an email yet, just like they havent updated the roll-out page even though the upgrades started over a week ago. What you need to do register on their site and wait. If youre exTW you probably wont have to wait so long because it looks like all TW areas are being done first, unfortunately (for me at least:-))

busman3000 · 12-05-2009, 17:40

Anyone in Manchester been upgraded yet? I registered over a week ago for the upgrade, and the new modem still hasn't arrived.

mercyground · 12-05-2009, 18:48

Quote:

Size: M speed increase - 2Mb to 10Mb

Good news - you've already registered for your broadband upgrade!

/me grumbles. Am in stockton. Area 30 but no upgrade yet. Checked again earlier and nada.
50mb BB is available here too.

lsproc · 12-05-2009, 18:49

I presume you have rebooted your modem?

bigpmc · 12-05-2009, 18:53

Quote:

Originally Posted by mercyground

/me grumbles. Am in stockton. Area 30 but no upgrade yet. Checked again earlier and nada.
50mb BB is available here too.

Same for me too, I am in Boro and nothing yet either. I am waiting for a new modem that they said i would apparently need (though i know my current one can do 10 meg), so maybe when/if i get that my speed will increase

mercyground · 12-05-2009, 19:08

Quote:

Originally Posted by lsproc

I presume you have rebooted your modem?

multiple times. been doing it over the past few days to check.

dcclanuk · 12-05-2009, 19:09

As I said, I am ex-ntl, and I got the upgrade WITHOUT the new modem, and WITHOUT rebooting

edit: I did pre-register like everyone else and am awaiting the new modem!

tjosborn · 12-05-2009, 19:51

I have, rebooted on Monday and it was there. Preregistered the other week - i'm in London and my email is NTL world so assuming ex NTL.

Quote:

Originally Posted by zak25

Has anyone in area 21 had their upgrade yet ?

I spoke to Virgin CA and she said that I had already been upgraded and that I had been sent an email and I had to upload it myself. I checked my email and there is no email from Virgin. I apologise for my ignorance but how would I upload the speed via email if I do receive it later on ?

Fidney · 12-05-2009, 21:11

Hi,

I'm in area 31, I'm ex-NTL, and I registered for the free upgrade over a week ago. When I registered I got the message that I needed a new modem which would be sent to me within 5 working days.

Gave it 7 to be sure and today rang 0845 454 1111 to ask about my new modem. Chap I spoke to said that I wouldn't be getting a new modem because my old one can handle 10mb.

I've got an Ambit ETH/USB Combo Cable Modem and in the "Operation Configuration" it says:

Maximum Downstream Data Rate : 2148000
Maximum Upstream Data Rate : 256000

Which is most definitely 2mb - does this get remotely updated or is the guy talking out of his bum?

I then asked why, if my modem was cable of getting 10mb, was I only getting 2mb? He went on to explain that it was a phased rollout and that my area was due to receive the upgrade in June. When I pushed for something more definite he said mid-June (but he didn't sound too sure).

So, feeling a little peeved I said that since my speed hadn't been upgraded then could I have a refund, because my subscription had already gone up and that wasn't fair, and he replied that he would credit my account with Â£2 on my next bill.

Childish, I know, but it made me feel better!

Mind you, wouldn't surprise me if everything I've been told was wrong!

Matth · 12-05-2009, 22:59

Register page isn't working for me, and to be honest, not sure:

Do you register for speed upgrade first, and then it tells you that a change from STB to modem is needed, or do you sort that first with 150 ?

BenMcr · 12-05-2009, 23:25

If you try and register with a STB connection it will just tell you to phone Customer Services

tdadyslexia · 13-05-2009, 04:39

Quote:

Originally Posted by mercyground

/me grumbles. Am in stockton. Area 30 but no upgrade yet. Checked again earlier and nada.
50mb BB is available here too.

I am in Area 30 and I have been upgraded.

---------- Post added at 04:39 ---------- Previous post was at 04:37 ----------

Quote:

Originally Posted by bigpmc

Same for me too, I am in Boro and nothing yet either. I am waiting for a new modem that they said i would apparently need (though i know my current one can do 10 meg), so maybe when/if i get that my speed will increase

Your speed will increase, wen you get the new modem from NTL