Virgin media off shore call centres

[Trent]

The whole data protection thing was brought up a few years ago - apparently no infomation is stored in those countries, it's all retreived from the UK.

it doesnt matter where it is stored its the fact that its accessed by people outwith the legal power of the data protection act as a result they can not be charge with breach of it

[Chrysalis]

midlands takes another hit then, I think we hitting the stage where government needs to step in and actually tax offshoring to discourage it.

[Boombastic]

Hi. New to the Forum. I was just wondering if Virgin was going to close down its Direct Sales (Door-to-Door) operations? Does anyone know? Is it part of the 2,000 odd reduncies announced or will it be saved?

[browney]

I have never had a door to door Virgin Media person Instead I have to speak to someone in another country that doesn't understand me and I don't understand them. They never log calls so when you phone back you have to explain all over again. It was a joy phoning retentions in January I actually spoke to an English person living in the UK :O

[WHISTLED]

I have never had a door to door Virgin Media person

Nor would you want to..

Hi. New to the Forum. I was just wondering if Virgin was going to close down its Direct Sales (Door-to-Door) operations? Does anyone know? Is it part of the 2,000 odd reduncies announced or will it be saved?

No-one knows who is part of the redundancies until it happens.

[jungleguy]

Originally Posted by Boombastic

Hi. New to the Forum. I was just wondering if Virgin was going to close down its Direct Sales (Door-to-Door) operations? Does anyone know? Is it part of the 2,000 odd reduncies announced or will it be saved?

why do you want to know that?

Does it matter why he wants to know? Maybe he's one of those at risk, or a friend or family member is?

[frogstamper]

Originally Posted by jungleguy

why do you want to know that?

And why do you want to know, why he wants to know.?

[Martyn]

im not racist but i hate speaking to foreign people on the phone.. cant understand them.. they cant understand you.. an sorry if some rando person million miles away can access my information, who else cant? also find it that if someone calls me and has an foreign accent, we tend to hang up because its always someone trying to sell us a mobile phone contact, or help us get out of debt...? lol

Originally Posted by Martyn

im not racist but i hate speaking to foreign people on the phone.. cant understand them.. they cant understand you.. an sorry if some rando person million miles away can access my information, who else cant? also find it that if someone calls me and has an foreign accent, we tend to hang up because its always someone trying to sell us a mobile phone contact, or help us get out of debt...? lol

presumably you are also not a misogynist but hate talking to women - do you realise how what you posted contradicts itself????

[highlandlassie]

India have no DPA.. Once they print something, it belongs to the Indian Government.

Where I work, some of the work is now outsourced to India, and more work is going over there. Staff from here have been sent to India to train them. They get all the same benefits as I do, and paid a very good wage by their standards.

If you want to redeem your mortgage with a certain bank, the redemption figure is worked out in India and the figure emailed back to the UK.

Some time ago I had a problem with my virgin TV, 5 days later it had still not been sorted out. By chance I received a feedback form via email from Virgin, I rated everything 0 and in my comments, I said the workers in India were muppets and read from a script.

Within 2 hours I had 2 calls from top managers, who agreed with me. They confirmed I had been treated badly, and my notes consisted of 2 pages of " call transferred". They[managers] each gave me their names, one also gave me their direct line number and the other gave me their extension number, advising if I ever called India again I was asked to be put through to that extension

[frogstamper]

Originally Posted by highlandlassie

India have no DPA.. Once they print something, it belongs to the Indian Government.

Where I work, some of the work is now outsourced to India, and more work is going over there. Staff from here have been sent to India to train them. They get all the same benefits as I do, and paid a very good wage by their standards.

If you want to redeem your mortgage with a certain bank, the redemption figure is worked out in India and the figure emailed back to the UK.

Some time ago I had a problem with my virgin TV, 5 days later it had still not been sorted out. By chance I received a feedback form via email from Virgin, I rated everything 0 and in my comments, I said the workers in India were muppets and read from a script.

Within 2 hours I had 2 calls from top managers, who agreed with me. They confirmed I had been treated badly, and my notes consisted of 2 pages of " call transferred". They[managers] each gave me their names, one also gave me their direct line number and the other gave me their extension number, advising if I ever called India again I was asked to be put through to that extension

And this is precisely why more and more UK companies are actively advertising the fact that they use UK call centers...except VM of course who still claim that their Indian call centers are as good as their UK ones.

[jungleguy]

wot I find funy bout this threed is the pore grama and punchuation by posters complaning bout the Indien cal senter staff havin bad Inglish

[Russ]

No-one said the Indian workers have bad English. What has been said however is that customers find it difficult to work out what they're saying as well as the Indians not being able to understand what customers are saying a lot of the time.

[jungleguy]

Russ you have no concept of irony.