Virgin media off shore call centres

[ukacidman]

virgin media have annouced over the lst couple of days that two of the majour sales offices based in Nottingham and Dudley are to be closed
as off July and October. and all future calls will be diverted oversea to Manilla in the Phillipenes. the decesion has been made so there share holders can save about 40 % on annule cost.

So has of October any new customer wanting to speak to somebody about arranging a good deal. will now have to speak to some facelss nobody thousands of miles away who will be reading from a script and no knowledge of the servises.
Im one of the unlucky staff members whose has had his job taken away from him, just in the name off paying some guy overseas a cheaper wage packet.
I now face a uncertain future and today current climate of recession,
Ive a morgage to pay and two childen to feed and cloth.
thanks virgin

You thoughts please.

[BenMcr]

There is also going to be Manchester Sales

[ukacidman]

Manchester is remaining as it is. as it alredy has inbound sales and outbound.
however the call which would of been taken by Nottingham and Dudley will now be routed to Manila.

mypoint is once again English jobs have now been axed and replced with jobs for people in the phillipeanes.

not good for the British encomey

[chickendippers]

On the plus side now a Philippineo will be able to feed their family in a country where the social security system is doubtless less developed than our own.

As a customer this is a real blow to the quality of service. VM know that people don't like the off-shore call centres according to their "We Hear You" website.

[DRZ400]

Originally Posted by ukacidman

I now face a uncertain future and today current climate of recession,
Ive a morgage to pay and two childen to feed and cloth.
thanks virgin

You thoughts please.

Welcome to the world of unemployment ... I'm losing my job in 3 days so know how you feel.

The way we're going, everyone in the UK's going to be unemployed apart from the bods in vans that go round fixing things!

[Sirius]

Originally Posted by ukacidman

not good for the British economy

Not good for Virgin customers ether

[ukacidman]

I hear you. Ive always done my up most best to help our custmers.. I take complaints everyday. beacuse you cannot undertand so guy speaking to you with a Indian accient.
once again Virgin medai are thinking of themselfs and not there custmers.

[Taf]

OMG... strange American accents on the phoneline soon ...

[browney]

omg over seas retentions

[BenMcr]

Originally Posted by browney

omg over seas retentions

Nope.

[Russ]

Originally Posted by Taf

OMG... strange American accents on the phoneline soon ...

I've never understood why the people in Manilla speak english with american accents. Talk about emphasising the fact that they're not UK based

[BenMcr]

It's all to do with the courses used to train them

Most of Europe (and associated ex-colonies) will use British English - whereas East Asia will use American English (probably to do with the post WWII association)

I remember listening to audio tapes the French use - sounded like those old Harry Enfield and Paul Whitehouse 1930s sketches

[fireman328]

It is a sad day when the accountants call the shots and the off shore workforce take the jobs. All to line the fat cats pockets.
The jobs lost will not even go to the EU !

[chickendippers]

It's a shame they don't even outsource somewhere decent; I have experienced South African call centres with both Virgin Mobile and Plusnet and they are pretty much equal to their British counterparts.

[nefu]

Whilst having sympathy for UK workers losing their jobs, I do feel we should not assume all overseas call centres will be worse than the ones in the UK. I regularly speak to a global software company who have their customer service office in Manilla and they are brilliant, conversely I have dealt with some extremely rude/arrogant people in UK call centres (not VM however!).