50 meg down last night - Page 2

pabscars · 26-03-2009, 14:16

Quote:

Originally Posted by jrwagh333

This is very odd isnt it.

Got someone from the "50meg team" coming out today, lets hope he knows something... i doubt it though.

He might not even turn up, they might hand it to a non-50meg trained guy like they always do... Trained in what way is what I want to know. They don't know anything when I question Them.

I think VM are using guys who are just competent at doing installs for the installs, any technical problems are probably dealt with by more senior trained engineers, let me know how you get on and hopefully if anything is diagnosed it might help others in the future.

What is it specifically you are getting them out to investigate.

jrwagh333 · 26-03-2009, 14:34

I will do, don't worry.

Well since last Friday, the speed test on speedtest.net has dropped to about 12megs download. Also when I would click to load a webpage there would be a a white page show up, and then a 5 second pause before anything started to load. Then once the loading did start, it would stutter. Since changing to OpenDNS today that has stopped and the download speeds have improved. But The Maidenhead download is still slow.

I'm not telling them that it is fixed, just see what they say when they turn up. They might replace the modem and/or router... We will see.

NH001 · 26-03-2009, 15:32

I've had an upgrade from 20mb to 50mb this am (M33 areas) and made a school boy error! I had already set up Wireless so engineer justed needed to swap out router. He did this (11am ish) and called in but said could not activate due to a system crash.

He said to switch on modem in about an hours time and somebody will call to complete activation. At about 1.30 switched on and no signal. Called faults but guy did not really understand about the upgrade but did get a signal back. I don't think anybody will ever call me to "complete the upgrade" but not sure what they will do anyway.

However, my speeds are now around 3MB as apposed to 19MB I was getting. I assume I need to register as a fault but before I do:

- Can anybody confirm they are currently getting around 50MB, ideally in Sale area?

Looks like my IP has moved from 86.28.211 to 86.28.221.

Thanks.

pabscars · 26-03-2009, 16:28

Quote:

Originally Posted by NH001

I've had an upgrade from 20mb to 50mb this am (M33 areas) and made a school boy error! I had already set up Wireless so engineer justed needed to swap out router. He did this (11am ish) and called in but said could not activate due to a system crash.

He said to switch on modem in about an hours time and somebody will call to complete activation. At about 1.30 switched on and no signal. Called faults but guy did not really understand about the upgrade but did get a signal back. I don't think anybody will ever call me to "complete the upgrade" but not sure what they will do anyway.

However, my speeds are now around 3MB as apposed to 19MB I was getting. I assume I need to register as a fault but before I do:

- Can anybody confirm they are currently getting around 50MB, ideally in Sale area?

Looks like my IP has moved from 86.28.211 to 86.28.221.

Thanks.

Ive hit 50MB plenty of times on my ps3, but no where near on my pc or laptop, partly due to their age and the fact they are both wireless, have you tried going just through the modem and bypassing the router, obviously through ethernet not wireless, just to make a comparison.

I would imagine your ip has changed because youve now moved onto the new docsis 3 network.

Also i was told not to expect full speed initially, as it can take up to 24 hours before you hit the magical figure.

You should recieve a phone call at some point asking you how the install went, i did.

NH001 · 26-03-2009, 16:48

Quote:

Originally Posted by pabscars

have you tried going just through the modem and bypassing the router

Yes, the old speeds were via old Linksys router - new are via Cat5 direct to modem.

In fact - when through the router struggle to get 1mb. Very strange...

pabscars · 26-03-2009, 16:55

Quote:

Originally Posted by NH001

Yes, the old speeds were via old Linksys router - new are via Cat5 direct to modem.

Have you tried running tcp optimiser, from the speedtest.net site, if you have I would give it 24 hours, then check again.

I know its probably not the answer your looking for, but mine did the same, and by the following morning it was flying.

jrwagh333 · 26-03-2009, 16:56

Guy has just been. He said everything was "OK" That's because we fixed our connection this morning by going to OpenDNS. He did say though that are cable, for the distance that it is from the box, is quite thin.

So he will ring his boss and see if they can put in a better cable in our street. He did say it cost VM Â£500-Â£600 a pop though. So i doubt that will be happening

pabscars · 27-03-2009, 09:45

Quote:

Originally Posted by jrwagh333

Guy has just been. He said everything was "OK" That's because we fixed our connection this morning by going to OpenDNS. He did say though that are cable, for the distance that it is from the box, is quite thin.

So he will ring his boss and see if they can put in a better cable in our street. He did say it cost VM Â£500-Â£600 a pop though. So i doubt that will be happening

Well lets hope everything stays ok, why did he suspect your cable as being too thin, did he test it some way, did he check to see if you can now get full speed, or there abouts.

My internet went down AGAIN last night, I,d been out all day and didnt get back till 10pm, and when i switched on my xbox it would not connect to xbox live, after rebooting everything numerous times it eventually fired up at around 10:30.

Can someone please pm me with the dedicated 50 meg tech support phone number, if there is one, I know i got one for the netgear router support but i cant remember if i got one for vm support.

HSp8 · 27-03-2009, 10:32

mine was bad last night - down to 1Mb (tried unplugging modem/router/etc) - made no difference

but by the time I'd figured out how to post to Virgin Support on newsgroups (strictly a binary files man myself), It'd gone back to normal

pabscars · 27-03-2009, 11:38

Quote:

Originally Posted by HSp8

mine was bad last night - down to 1Mb (tried unplugging modem/router/etc) - made no difference

but by the time I'd figured out how to post to Virgin Support on newsgroups (strictly a binary files man myself), It'd gone back to normal

What time was this !!!!

Ive just been onto Tech Support, and spoke to a nice chap from liverpool, he has checked my line and said the snr is spot on and hasnt showed it move much from 35, he has put a trace on it for a week and if there are any issues he will call me back (how nice),

He thought it may have been a router problem, but I,m not convinced because when it went down the other night, i tried it through the modem and it still wasnt online,

He did however give me a bit of info that if the, "Tick" ready light is on then it should be ok, and if its flashing quickly then it means there is a upstream problem, and if it flashes slowly its a downstream issue.

Just something to bear in mind.

Hat off to VM, the phone call was helpfull, uk based, not rushed at all, and although no specific problem found left me feeling satisfied.

Lets see how it goes over the weekend.

HSp8 · 27-03-2009, 12:35

Quote:

Originally Posted by pabscars

What time was this !!!!

It started almost as soon as I began downloading - at about 7pm (I'm in Brighton area).

Gave up after a while - tried again just before I went to bed (10pm) and it was back to normal

jrwagh333 · 27-03-2009, 12:50

Guy rang me back today. He told me that the distance from the box at the end of my road (sorry I dont know the name) should be only around 80meters but ours is about 130meters.

So booked for next Friday. Someone is coming around to lay a new cable down. Who knows where, the street, my house?

Lets just see. Im getting about 40mbps now so not bad. He told me if us 50meggers get 30mbps+ then we are "getting it".

pabscars · 27-03-2009, 13:00

Quote:

Originally Posted by jrwagh333

Guy rang me back today. He told me that the distance from the box at the end of my road (sorry I dont know the name) should be only around 80meters but ours is about 130meters.

So booked for next Friday. Someone is coming around to lay a new cable down. Who knows where, the street, my house?

Lets just see. Im getting about 40mbps now so not bad. He told me if us 50meggers get 30mbps+ then we are "getting it".

The new cable would be from the green box at the end of your road to the little brown box on side of your house, so maybe a little digging in your garden to lay the new stuff is in order.

If it wasnt an issue, ie your getting 40mbps now, then why are they laying a new cable?

Well hopefully you should see full warp speed once the new stuff is layed, fingers crossed.

jrwagh333 · 27-03-2009, 14:44

I'm not sure, but I'm all for the new cable.