Legal action taken against Virgin Media throttling practices - Page 2

rogerdraig · 10-03-2009, 19:43

this is another one for unfair contracts

cant to doc at the moment will once the http://www.opsi.gov.uk site comes back

but basicaly a term is unfair if only one party gets to decide on a decision

so the fact they dont give you an opportunity to see why you are being managed before doing it on each occasion it would seem to be unfair especially as they dont provide a read out of what your data download upload amounts are at ( yes i know you can find ones on the web but realy they should at least provide this themselves )

will post the exact wording once i can get at the site lol

Martyn · 10-03-2009, 19:55

i've only ever gotten problems when all these new "improvements" have been added.. the throttling is bad..

Peter_ · 10-03-2009, 19:59

Quote:

Originally Posted by Turkey Machine

Because not all customers ring up asking if they're being throttled.

It's a random figure, because the 5% that Virgin Media use in advertising is quite frankly a load of cow's excrement. I know that 5% of 8 million customers is a lot (400k), but it's likely to be more, especially with the new advertising push for 50Mbit, which we know will be throttled when it's rolled out nationwide.

EDIT: are you whydoineedatech in disguise?

I have seen the odd post with that username and it appears to be defunct and I have copied some info that was useful and re jigged them, but no not me.

idontpirate · 10-03-2009, 20:05

Throttling is for a reason. They limit you so that everyone can have a stable line. If everyone was unlimited downloads per day it would result in instability, and you wouldnt get the advertised connection speed. I would rather wait until 9PM so i can set the downloads off while i sleep then complain over something that isnt wrong.

Martyn · 10-03-2009, 20:09

Quote:

Originally Posted by idontpirate

Throttling is for a reason. They limit you so that everyone can have a stable line. If everyone was unlimited downloads per day it would result in instability, and you wouldnt get the advertised connection speed. I would rather wait until 9PM so i can set the downloads off while i sleep then complain over something that isnt wrong.

service is unstable anyway.. and we shouldnt be punished for vms lack of service which they should supply without question.....

people getting limited during the day is uping there "co2 footprint" i guess we could get this limit removed, if we moaned enough to the govenment.. a 1 gig download that should take couple of minutes, takes hours.... vm don't pay my eletric bill, so im losing out any more...

back in the day of ntl, i signed onto the 10mb as it was a gaming package... with unlimited download.... then they soon updated it to 20m, and i've still never ever seen the speed of 20mb... not once.. i think im getting even less then 10mb would get..

progers · 10-03-2009, 20:14

Quote:

Originally Posted by Toto

Probably related to another poster who has a penchant for staggering, and unproven stats.

98.3726% of statistics are made up on the spot

idontpirate · 10-03-2009, 20:17

Quote:

Originally Posted by Martyn

service is unstable anyway.. and we shouldnt be punished for vms lack of service which they should supply without question.....

people getting limited during the day is uping there "co2 footprint" i guess we could get this limit removed, if we moaned enough to the govenment.. a 1 gig download that should take couple of minutes, takes hours.... vm don't pay my eletric bill, so im losing out any more...

back in the day of ntl, i signed onto the 10mb as it was a gaming package... with unlimited download.... then they soon updated it to 20m, and i've still never ever seen the speed of 20mb... not once.. i think im getting even less then 10mb would get..

Ok i admit VM oversell in a lot of areas. Back in the days of NTL, there werent the amount of internet users that there are now (I know it sounds stupid but its true, the amount of internet enabled households has probably doubled by now). But do you think they would DENY selling someone their services because its simply oversold? No because they need money.

Im on the 10meg and i get 9.9meg on speedtests (Servers 150+ miles away). I see no problem because my area where i am is almost empty.

Now lets imagine everyones limited to 2.5gb a day. You have 250 users in your area. 100 of them are torrent users and you're all on 10meg connections. Adverage download speeds would be 1mb/s. Making it around 100mb/s. Suddenly, everyones internet slows down in the area who isnt torrenting.
Traffic management = Overusers are throttled, line is stable again.
No management= Constant busy line making it almost unusable.

Would you rather have Management, or no management.
It would cost millions, if not billions to upgrade the whole infastructure of the UK the enable everyone to have unmetered cable connections.

BenMcr · 10-03-2009, 20:19

Quote:

Originally Posted by Mike_A

Ben...

No, they cannot do that. Once made, a contract is fixed in law unless both parties agree otherwise.

Indeed. That is what section H is for. Part 2 specifically deals with changes to the terms and conditions.

Telewest also had a similar term http://help2.virginmedia.com/help/ge...sandconditions

We may amend or vary the terms of this Agreement from time to time by posting an amended version of these terms and conditions to our Website (and any such amendment or variation shall be effective on the fifth day following such posting). However you will have the right to terminate this Agreement if the changes are significant as described in paragraph 73

Martyn · 10-03-2009, 20:29

I'd rather them update the backbone of the systems to beable to handle the new users, i hate getting trafficed, every time i do i send a letter of complaint, stating this wasnt in my contract when signed, i don't get a reply... only time i get replys is when i write them a crappy web form complaint, and i get someone calling me trying to fix the issue, an i keep telling them the issue isnt with me, its you. if they did the right thing and spend the extra day or two it would cost to get proper speeds, i live in ashford, kent.. it isnt a big area.. but when i first got ntl, i got the broad band, an it was rare then damn i wonder how i put up with the 128kbs... but ever since i had it, i'd always tell friends and family to get virgin, as you don lose speeds, maybe its my outside box thats out of date??? we had it since we first got it all? =-/

must be something they can do.. there just being lazy... its once of the tightest companys i know... that wait till the last minute to spend any money....

Quote:

Originally Posted by idontpirate

Ok i admin VM oversell in a lot of areas. Back in the days of NTL, there werent the amount of internet users that there are now (I know it sounds stupid but its true, the amount of internet enabled households has probably doubled by now). But do you think they would DENY selling someone their services because its simply oversold? No because they need money.

Im on the 10meg and i get 9.9meg on speedtests (Servers 150+ miles away). I see no problem because my area where i am is almost empty.

Now lets imagine everyones limited to 2.5gb a day. You have 250 users in your area. 100 of them are torrent users and you're all on 10meg connections. Adverage download speeds would be 1mb/s. Making it around 100mb/s. Suddenly, everyones internet slows down in the area who isnt torrenting.
Traffic management = Overusers are throttled, line is stable again.
No management= Constant busy line making it almost unusable.

Would you rather have Management, or no management.
It would cost millions, if not billions to upgrade the whole infastructure of the UK the enable everyone to have unmetered cable connections.

idontpirate · 10-03-2009, 20:34

I know they're tight but dont you think their a bit busy at the moment. Rolling out 50meg and upgrading alot of stuff anyways will most likely fix your problems if/when it does come to your area. It uses new technology.

All my equipment (Except modem) is NTL equipment. The box on my wall, the cables from my house to the green cabinet.

The one thing i can suggest is make sure you have the newest modem and dont stop bugging VM until they give you one.

Go to start > run > cmd > then type this
tracert bbc.co.uk

PM me the results

Peter_ · 10-03-2009, 20:37

Quote:

Originally Posted by idontpirate

I know they're tight but dont you think their a bit busy at the moment. Rolling out 50meg and upgrading alot of stuff anyways will most likely fix your problems if/when it does come to your area. It uses new technology.

All my equipment (Except modem) is NTL equipment. The box on my wall, the cables from my house to the green cabinet.

The one thing i can suggest is make sure you have the newest modem and dont stop bugging VM until they give you one.

Go to start > run > cmd > then type this
tracert bbc.co.uk

PM me the results

How come you are not using a Virgin modem or do you mean router.

idontpirate · 10-03-2009, 20:38

Quote:

Originally Posted by Moldova

How come you are not using a Virgin modem or do you mean router.

Everything EXCEPT the modem (whitch is now the newest VM modem) is NTL equipment. (It was installed when NTL was first started)

Peter_ · 10-03-2009, 20:42

Quote:

Originally Posted by idontpirate

Everything EXCEPT the modem (whitch is now the newest VM modem) is NTL equipment. (It was installed when NTL was first started)

I thought you were one of the NTL customers who had bought their modems back in the day.

idontpirate · 10-03-2009, 20:45

Quote:

Originally Posted by Moldova

I thought you were one of the NTL customers who had bought their modems back in the day.

I first was on NTL for my internet. Then i switched to Sky Broadband a year later up until 6 months ago when i purchased VM. Everything on my line has been running fine no service problems except the install.

broadbandking · 10-03-2009, 20:47

Well I say good luck to the OP but I don't see it going in anyway but Virgins sorry to be negative.

---------- Post added at 21:47 ---------- Previous post was at 21:46 ----------

Quote:

Originally Posted by Moldova

I have seen the odd post with that username and it appears to be defunct and I have copied some info that was useful and re jigged them, but no not me.

I wonder what happened to him he was a nice bloke.