VM's Indian callcentre - Page 12

Kursk · 06-03-2009, 20:26

Quote:

Originally Posted by Russ B

I have no idea, time-travel is beyond my abilities. If other providers can match or equal my expectations of VM then possibly not. If VM bring all tech support back to the UK then maybe so.

Or just maybe, despite "what you've got against the Indian call centres" you'll still be with VM because it's the best way to get the internet.

Pub and Indian Curry time for me

.

Peter_ · 06-03-2009, 20:37

The thing is that I know the are some good agents in the Off shore call centres but they are overshadowed by the others and they then get classed the same by association.

Russ · 07-03-2009, 09:42

Quote:

Originally Posted by Kursk

Or just maybe, despite "what you've got against the Indian call centres" you'll still be with VM because it's the best way to get the internet.

Now what the hell are you on about? Who I use for the internet in 12 months' time has absolutely no bearing on how bad VM's Indian callcentre is. You seem to be on a crusade to stand up for the 'quaint' staff by any means neccessary, that's up to you but you seem unwilling or incapable of accepting other peoples' frustrations.

As I suspected the poll seems to be heading in a particular direction which puts paid to your suggestion that the strength of feeling isn't limited to this thread - it goes across the forum too. I'm sure you've got a list of excuses ready but that poll says a lot I think. If a statistics organisation took the step of running a nationally-recognised poll I'd put money on it that it would bring up similar results if I was a betting man.

mr,m · 07-03-2009, 11:22

Not had much cause to call support myself,just lucky,?
As a comparrison,I had to call my credit card company this morning,who use UK call centres,got through to some very sofly spoken Irish sounding woman (eventually) and could'nt understand a bloody word she said,frantic arm waving at my daughter to be quiet as I struggled to understand her etc.
Had to end the call,blaming a bad line to be polite. Called back a few minutes later only to be greeted by some other unidentified broad accent,I think I managed to sort my problem out?
My point is,it's become somewhat fashionable for UK cc's to use regional accents,these can be just as hard to understand as the dib dibs (no offence intended) with contant pardons and can you repeat that.If we're going to have UK call centres please speak clear English,not with a thick Geordie,Scots,Irish accent!

Ignitionnet · 07-03-2009, 11:28

I have a typical 'South-East' accent. No real Cockney overtone just a boring South-East accent, pretty clear and pretty plain... and some people, especially from areas with thick accents, still can't understand me.

xpod · 07-03-2009, 11:43

Quote:

I have a typical 'South-East' accent. No real Cockney overtone just a boring South-East accent, pretty clear and pretty plain... and some people, especially from areas with thick accents, still can't understand me.
_________________

I`ve been down here in SE London for ten years now and i rarely ever hear a real "Cockney" accent.....probably more chance of hearing a fellow Scottish accent among the hundreds of others.
207(or there abouts) different languages spoken at my youngest`s school.

mr,m · 07-03-2009, 11:44

Think we should have a group of Alvar Liddell soundalikes,all cloned to work in call centres,that should help the language problem!

**Chris** · 07-03-2009, 11:48

Quote:

Originally Posted by mr,m

dib dibs (no offence intended)

I'm going to have to ask you to explain what you mean by that, and why you think some people might take offence at it ...

xpod · 07-03-2009, 11:55

Quote:

I'm going to have to ask you to explain what you mean by that, and why you think some people might take offence at it ...

Cub scouts might be a bit peeved......not quite who i think he was meaning though.I think he possibly meant CC staff of Asian origin.

I could be wrong though.

Ignitionnet · 07-03-2009, 11:59

Quote:

Originally Posted by xpod

I`ve been down here in SE London for ten years now and i rarely ever hear a real "Cockney" accent.....probably more chance of hearing a fellow Scottish accent among the hundreds of others.
207(or there abouts) different languages spoken at my youngest`s school.

Real Cockney is very rare indeed, 'Mockney' is perhaps better.

Full on Cockney can be tricky to understand, and you sound like you're from Woolwich / Plumstead where I used to reside *laughs*.

Seriously though various accents can be hard to understand, prefer relatively neutral accents problem is those tend to coincide with the most expensive areas to hire labour.

mr,m · 07-03-2009, 12:20

Quote:

Originally Posted by Chris

I'm going to have to ask you to explain what you mean by that, and why you think some people might take offence at it ...

Lol was being pc in case anyone was offended.

Indian people have the nick name dib dibs round our way due to their sometimes faltering English.

Russ · 07-03-2009, 12:23

Would be best to refrain from using nicknames for people from 'offshore' countries, it can cause untold offence and the purpose of this thread is not to make things personal or deliberately offensive.

Kursk · 07-03-2009, 13:09

Quote:

Originally Posted by Russ B

Now what the hell are you on about? Who I use for the internet in 12 months' time has absolutely no bearing on how bad VM's Indian callcentre is. You seem to be on a crusade to stand up for the 'quaint' staff by any means neccessary, that's up to you but you seem unwilling or incapable of accepting other peoples' frustrations.

As WE suspected the poll seems to be heading in a particular direction which puts paid to your suggestion that the strength of feeling isn't limited to this thread - it goes across the forum too. I'm sure you've got a list of excuses ready but that poll says a lot I think. If a statistics organisation took the step of running a nationally-recognised poll I'd put money on it that it would bring up similar results if I was a betting man.

I'm not on a crusade at all; just bringing balance to what would be an otherwise very one-sided argument. It is clear that many people have had a poor experience with the call centres, but I haven't. All I'm doing is saying so. I absolutely empathise with those who are having difficulties.

The poll confirms what we knew already and that is that on this forum some people aren't happy with the call centre service. Well, would you Adam an' Eve it

! I was so sure the vote would go the other way *sigh*.

xpod · 07-03-2009, 13:41

Quote:

Woolwich / Plumstead

And i would walk 500 miles .....back to my place in Edinburgh before i ever lived in Plumstead or Woolwich

We were over in Blackheath but recently moved South Eltham way.

**Maggy** · 07-03-2009, 13:45

Quote:

Originally Posted by xpod

And i would walk 500 miles .....back to my place in Edinburgh before i ever lived in Plumstead or Woolwich

We were over in Blackheath but recently moved South Eltham way.

I had a very happy childhood in Plumstead(went to Plumstead Juniors) and lived up on top of Shooters Hill.

Mind some 40 years have since passed...