VM's Indian callcentre - Page 11

Turkey Machine · 06-03-2009, 12:43

Only time I've had dealings with India they've not managed to sort my problems, apart from 1 where I was helping somebody activate their modem.

ratcom · 06-03-2009, 17:45

Well Ive just spoken to India with regards to my 20meg service being 1 meg from 4pm everynight, My god all I can say this was very hard work! all I wanted to know is if there was any problems at there end or if for some reason I was being traffic managed (really dont see how I could tbh), I ended up coming off the phone none the wiser. But not to worry has he told me "I can still send emails and browse the internet" so dont worry about it?! ..... never again

Kursk · 06-03-2009, 19:35

At the risk of repeating myself, I can only go by my own experience. If there is an issue, then I seem to be fortunate enough to have not been affected by it. My bad.

But guys please, the forum is starting to look like it's full of old moaning minnies who either "Don't have enough speed" "Hate the call centres" "Know more about a network that VM ever will" "Pay too much" "Can't get an engineer" or whatever.

Does noone have anything good to say about VM and their staff? I mean, I don't see any of you giving up and going elsewhere. Y'know, the "elsewhere" where broadband is like lightning, costs next to nothing and is better supported than Jordan's bra

.

Cable forum would not exist without cable (duh) so we should at least be grateful for that eh?

Ignitionnet · 06-03-2009, 19:40

Quote:

Originally Posted by Kursk

At the risk of repeating myself, I can only go by my own experience. If there is an issue, then I seem to be fortunate enough to have not been affected by it. My bad.

But guys please, the forum is starting to look like it's full of old moaning minnies who either "Don't have enough speed" "Hate the call centres" "Know more about a network that VM ever will" "Pay too much" "Can't get an engineer" or whatever.

Does noone have anything good to say about VM and their staff? I mean, I don't see any of you giving up and going elsewhere. Y'know, the "elsewhere" where broadband is like lightning, costs next to nothing and is better supported than Jordan's bra

.

Cable forum would not exist without cable (duh) so we should at least be grateful for that eh?

Couldn't care less about whether cable exists or not, it's the services that matter however they are delivered.

No-one is saying bad things in this thread about VM or their staff, none of the Indian agents are VM staff. The only bad thing said is their use of this appaulingly low quality outsourcer.

Regarding complaints, well yes, people rarely bother to post to say things are all working fine. If there's a huge bump in posts on here that aren't happy it's usually because there are more issues than normal.

Russ · 06-03-2009, 19:40

Quote:

Originally Posted by Kursk

I don't see any of you giving up and going elsewhere.

If you can come up with a legal way of getting out of a 12 month contract then feel free to share it, I think lots of people will be interested.

Kursk · 06-03-2009, 19:52

Quote:

Originally Posted by Broadbandings

Couldn't care less about whether cable exists or not

Have you ever sat and thought, I think I'm in the wrong place?

Quote:

Originally Posted by Russ B

If you can come up with a legal way of getting out of a 12 month contract then feel free to share it, I think lots of people will be interested.

You should not renew, but you do.

Nicely poetic that

Russ · 06-03-2009, 19:58

Quote:

Originally Posted by Kursk

You should not renew, but you do.

So how does that help the people who are in the first few months of their contract?

Kursk · 06-03-2009, 20:01

Quote:

Originally Posted by Russ B

So how does that help the people who are in the first few months of their contract?

Ahem

.

Russ · 06-03-2009, 20:04

Quote:

Originally Posted by Kursk

Ahem

.

Nice cop-out. My post is a response to one of your many suggestions as a remedy to peoples' complaints about the Indian callcentre. But if you'd prefer not to respond that's fine by us.

Kursk · 06-03-2009, 20:07

Quote:

Originally Posted by Russ B

Nice cop-out. My post is a response to one of your many suggestions as a remedy to peoples' complaints about the Indian callcentre. But if you'd prefer not to respond that's fine by us.

Nice cop out? Geeez Russ play fair - I'm obeying your rule!

Besides, the advice still holds good no matter what stage of your contract you're at. If you're not happy, don't renew. Lots of people profess to be profoundly unhappy but still renew. Masochists I suppose.

Russ · 06-03-2009, 20:10

Quote:

Originally Posted by Kursk

Lots of people profess to be profoundly unhappy but still renew.

Have you got any basis for your view or is it just that - your view?

Kursk · 06-03-2009, 20:14

Quote:

Originally Posted by Russ B

Have you got any basis for your view or is it just that - your view?

My view. But based on the fact that one reads the same complainers year after year.

Btw, you copped out on acknowledging that in obeying your rule I was not copping out

.

Russ · 06-03-2009, 20:17

Quote:

Originally Posted by Kursk

My view. But based on the fact that one reads the same complainers year after year.

Does one indeed? Can you cite any examples in your less-than-one-year as a member? Send it via PM if you're that concerned about staying on topic

Quote:

Originally Posted by Kursk

Btw, you copped out on acknowledging that in obeying your rule I was not copping out

.

I'll certainly engage if it helps distract from your weakening argument. The important thing is that you learn from your mistakes.

Kursk · 06-03-2009, 20:20

Quote:

Originally Posted by Russ B

Does one indeed? Can you cite any examples in your less-than-one-year as a member? Send it via PM if you're that concerned about staying on topic.

Yes one does. And one meant on the net not just here. But let me ask you this - will you still be a cable customer in 12 months time?

Quote:

Originally Posted by Russ B

I'll certainly engage if it helps distract from your weakening argument. The important thing is that you learn from your mistakes.

erm what

?

Russ · 06-03-2009, 20:24

Quote:

Originally Posted by Kursk

Yes one does. And one meant on the net not just here. But let me ask you this - will you still be a cable customer in 12 months time?

I have no idea, time-travel is beyond my abilities. If other providers can match or equal my expectations of VM then possibly not. If VM bring all tech support back to the UK then maybe so.