VM's Indian callcentre

[Peter_]

Originally Posted by Kursk

Perhaps. But if that's what they want to do and VM's service allows them to do it when they want, then all's good eh?

Off course it is because they pay my wages

[Russ]

Originally Posted by Kursk

I agree its conjecture. It would be interesting to find out the preference of VM's millions of customers. I'm still pretty sure what the reaction would be if VM's next newsletter said "we've been listening and we're going to charge you more". Stand well back after lighting the blue touchpaper.

That is completely irrelevant to the point being made.

More than enough people have complaints about VM's Indian callcentre. It's put to you, you either call it 'quaint' (IMO perhaps one of the most patronising ways to describe someone but that's just my own view of course) or bring up an extreme example ("a gold-standard, UK-based, oxford-English-speaking, super-skilled, supertech on tap") which is a scenario nobody has asked for or expects.

You have to face facts straight in the eye here. You being satisfied with VM's Indian support puts you in the minority on this forum.

The way other companies who use UK-only callcentres advertise the fact gives good grounds to believe the strength of feeling goes well beyond Cable Forum.

[frogstamper]

Originally Posted by Kursk

Well said (except this thread's been full of sweeping statements since the OP). Right, so far the Scots, Welsh, Indians and Liverpudlians have been insulted; who's next?

My advice is to buy tomorrows Daily Mail, I'm sure there will be a wide choice of Brits from all over the country being blamed for our ills, and you can always rely on them bringing out their favourite whipping boy...Muslims.

[Ignitionnet]

Originally Posted by Kursk

Fine. But I think you'll find at the top of most customer's lists is prices being kept down. Feel free to pay more for the support you want, but don't ask me to chip in. Why aren't you with Zen now? I'm happy to speak with an Indian rep.

My VM service is good; it's very good in fact. Is yours really, no, I mean really, that bad Retrovertigo?

Retrovertigo?

And did I say the service was 'that bad'?

Yes my experiences with India have all been 'that bad' though, and there've been a few in 6 months.

Trust me, if I could pay more for a higher quality and faster service I would, sadly Zen are hamstrung by BT Wholesale products and Virgin Media go for customer numbers with no real interest in quality.

It's the obsession with costs that certainly some customers have that is the reason STM exists, outsourced and poor support, and that my 20Mbit service is doing this:

Date 04/03/09 21:20:37
Speed Down 11907.39 Kbps ( 11.6 Mbps )
Speed Up 701.49 Kbps ( 0.7 Mbps )

As it does every evening, and why it has 0.7Mbps up instead of 2Mbit+ which is roughly status quo for 20Mbit cable.

EDIT: Incidentally did you vote on http://www.cableforum.co.uk/board/63...d-you-buy.html ?

[Kursk]

Originally Posted by Russ B

More than enough people have complaints about VM's Indian callcentre. It's put to you, you either call it 'quaint' (IMO perhaps one of the most patronising ways to describe someone but that's just my own view of course) or bring up an extreme example ("a gold-standard, UK-based, oxford-English-speaking, super-skilled, supertech on tap") which is a scenario nobody has asked for or expects.

You seem to be really smarting over a misunderstanding of the use of the word 'quaint' in an earlier post. I was simply saying that when you were called 'Mr Russ' it was quaint terminology because the person helping you was trying to be respectful and polite and had no idea it was a malapropism that was actually annoying you.

Originally Posted by Russ B

You have to face facts straight in the eye here. You being satisfied with VM's Indian support puts you in the minority on this forum.

So what? But in any case I think you mean 'in this thread'. I may also be representative of the majority of VM's millions of customers.

[Russ]

Originally Posted by Kursk

You seem to be really smarting over a misunderstanding of the use of the word 'quaint' in an earlier post. I was simply saying that when you were called 'Mr Russ' it was quaint terminology because the person helping you was trying to be respectful and polite and had no idea it was a malapropism that was actually annoying you.

If they are serving us then it's their responsibility to learn our customs and the ways we speak.

Originally Posted by Kursk

So what? But in any case I think you mean 'in this thread'. I may also be representative of the majority of VM's millions of customers.

No, I said (and meant) 'on this forum'. I'm almost inclined to start a poll. And I highly doubt your view of their Indian support is in any way representative of their customers.

[Peter_]

Originally Posted by Russ B

If they are serving us then it's their responsibility to learn our customs and the ways we speak.



No, I said (and meant) 'on this forum'. I'm almost inclined to start a poll. And I highly doubt your view of their Indian support is in any way representative of their customers.

I did say at the beginning that a poll would be a good idea

[Kursk]

Originally Posted by Russ B

If they are serving us then it's their responsibility to learn our customs and the ways we speak.

No, I said (and meant) 'on this forum'. I'm almost inclined to start a poll. And I highly doubt your view of their Indian support is in any way representative of their customers.

Well they don't do so bad. They play better cricket and polo than we do, they have massively successful restaurants all over the UK, they speak English (better than you speak urdu?) and can boast some of the best IT literate people in the World. They're not doing so bad eh Russ?

A poll will confirm my view on call centres is the minority. Is that a surprise on a forum? People come to moan.

[Russ]

Originally Posted by Kursk

Well they don't do so bad. They play better cricket and polo than we do, they have massively successful restaurants all over the UK, they speak English (better than you speak urdu?) and can boast some of the best IT literate people in the World. They're not doing so bad eh Russ?

What the hell are you on about now??

I couldn't give a brass bollard about cricket, polo, restaurants or urdu (why would I need to speak that??), I expect a level of service which mirrors what I get in the UK and in the few times I've called them (including the 9 attempts I had at sorting out my fault) it's come nowhere near.

Originally Posted by Kursk

A poll will confirm my view is the minority. Is that a surprise on a forum? People come to moan.

Good cop-out. You've already chosen your method of not taking the potential results seriously.

[Kursk]

Originally Posted by Russ B

What the hell are you on about now??

I couldn't give a brass bollard about cricket, polo, restaurants or urdu (why would I need to speak that??), I expect a level of service which mirrors what I get in the UK and in the few times I've called them (including the 9 attempts I had at sorting out my fault) it's come nowhere near.

Hrhrhrhr! Calm down Russ (I nearly said Mr Russ there but...)

Originally Posted by Russ B

Good cop-out. You've already chosen your method of not taking the potential results seriously.

Why is it a cop out? I'm admitting to the probable result on this forum. This forum does not include the views of all of VM's customers. I can't let you have incomplete stats to beat me over the head with

[Russ]

Originally Posted by Kursk

Hrhrhrhr! Calm down Russ (I nearly said Mr Russ there but...)

I'm not calmed up - I'd just prefer it if you tried to stay relevant to the thread.

Originally Posted by Kursk

Why is it a cop out? I'm admitting to the probable result on this forum. This forum does not include the views of all of VM's customers. I can't let you have incomplete stats to beat me over the head with

Well you DID question whether I was referring to the thread or forum.

[Kursk]

Originally Posted by Russ B

Well you DID question whether I was referring to the thread or forum.

I DID, and you saw an opening. I closed the door.

[Peter_]

A poll would probably be a good way to find out how people on this site feel about this subject, I personally would not set up such a poll as my sig shows my conflict of interest regardless of what I post.

[Russ]

Originally Posted by Kursk

I DID, and you saw an opening. I closed the door.

With respect, it's not your place to close any door when it will go some way to finding out what more people feel about the subject. It's bad form to try to keep someone quiet if what they are suggesting could possibly weaken your own argument.

[Kursk]

Originally Posted by Russ B

With respect, it's not your place to close any door when it will go some way to finding out what more people feel about the subject. It's bad form to try to keep someone quiet if what they are suggesting could possibly weaken your own argument.

But we know how most people feel on the site. Tell you what, have a look at how many posts here are negative then decide if the poll result could show anything other than VM don't provide everything everyone wants.