Slow upload speeds on 20meg

Mr Master · 08-02-2009, 18:53

Hi,

Although I'm a newly registered member, I usually check on here if there's something wrong, and usually find help. But this time around I cannot seem to.

The problem is, I've been 20meg Virgin for well over a year now, and recently my upload speed has dropped from around 720kbps, to 150kpbs. Quite recently aswell, early January ish.

I've spoken to Virgin, they say it's my antivirus, which it definitely isn't because I've had it on since I've had Virgin Broadband, and my upload speeds have been fine, and it's recently dropped so it's definitely not that.

Any help? Thanks

Peter_ · 08-02-2009, 19:06

Post what modem you have and your power levels from your config pages of your modem. The should be a sticker on the bottom saying what model.

Open a browser and in the address bar put or click the link > http://192.168.100.1/ the password and username are both root if required.

What I want you to post is the Downstream power levels including the SNR and the Upstream power levels for me thanks.

DO NOT POST YOUR MAC ADDRESS OR SERIAL NUMBER

Ignitionnet · 08-02-2009, 22:53

I'm finding slow uploads on my 20Mbit too, when I had non-VM 20Mbit from 2 other providers I had 2.5Mbit upstream now I'm down to 768k

Mr Master · 09-02-2009, 17:34

Hi, thanks for the quick responce, but I had gone off and could not reply.

As for the Modem. There is no sticker or anything under the modem, but all I can say is it's a Scientific Atlanta modem. This one exactly...

Downstream Status
Operational

Channel ID
4

Downstream Frequency
331000000 Hz

Modulation
256QAM

Bit Rate
20480000 bits/sec

Power Level
-3.8 dBmV

Signal to Noise Ratio
36.3 dB

--------------------------------

Upstream Status
Operational

Channel ID
4

Upstream Frequency
29200000 Hz

Modulation
16QAM

Bit Rate
768000 bits/sec

Power Level
47.0 dBmV

----------

Sorry if this was not what you asked for, bit a noob when it comes to modems etc.

Peter_ · 09-02-2009, 19:14

Your power levels appear to be fine, I would advise you to call Tech Support so they can run some tests on the connection to try and find the issue, possibly oversubscription on the uBR.

Mr Master · 10-02-2009, 15:15

uBR? What's that?

Mr Master · 02-03-2009, 19:31

Any help?

suggsy · 02-03-2009, 19:33

Quote:

Originally Posted by Moldova

Your power levels appear to be fine, I would advise you to call Tech Support so they can run some tests on the connection to try and find the issue, possibly oversubscription on the uBR.

Brilliant, thanks very much for your very quick responses, but silly question, what's oversubscription?

moaningmags · 02-03-2009, 19:33

A UBR is like a big router that your modem connects to on the network, tech support can check if this is full to capacity or if some other issue is causing your problem.

Peter_ · 02-03-2009, 19:34

Quote:

Originally Posted by suggsy

Brilliant, thanks very much for your very quick responses, but silly question, what's oversubscription?

To many people on your uBR/exchange causing high traffic at peak times which can cause slow speeds.

suggsy · 02-03-2009, 19:35

Ok thanks, i will phone support and let you know what they say, thanks

Peter_ · 02-03-2009, 19:37

Quote:

Originally Posted by suggsy

Ok thanks, i will phone support and let you know what they say, thanks

Ring during the day to try and ensure a UK call centre.

suggsy · 02-03-2009, 19:37

Quote:

Originally Posted by Moldova

Ring during the day to try and ensure a UK call centre.

Yes good idea, thanks

graf_von_anonym · 02-03-2009, 22:25

It's rare for oversubscription to affect upload and not download. Three questions:

How are you uploading?
Where are you uploading to?
Are your speeds affected at the same times of day, or is it constant?

suggsy · 02-03-2009, 22:44

Quote:

Originally Posted by graf_von_anonym

It's rare for oversubscription to affect upload and not download. Three questions:

How are you uploading?
Where are you uploading to?
Are your speeds affected at the same times of day, or is it constant?

Hi, unfortunately, at the mo i am using torrent sites and utorrent
My speeds seem to be at all times with the slow upload speed.

However, i would like sign up to maybe giganews newsgroup but need advice as to exactly how to download from it, as i hear it's full speed and not tm'd.

Thanks in advance.