20mb working fine until Friday then Sloooow

Originally Posted by eth01

which model is that cm btw?

epc2100

[eth01]

Originally Posted by whydoIneedatech

epc2100

epc2100? this a new one then?

Scientific Atlanta Webstar EPC2100 which is now being run out of stock and being replaced by the Ambit 256 in EX-Telewest areas.

You being EX-NTL they received mainly Ambits and some other models.

[The PIT]

Well after three days of good speed it's back to less than 4 meg connection speed. Leave a few days and try it again and then I'll have to ring up again.
Of course last time I was going to ring up I was getting over 12mb so I didn't bother.

[The PIT]

This long lasting Saga continues.

Still without any descent speeds and the fact that UBR is overloaded without relief date makes life even better.

Thank god I never ditched UKonline 8 meg broadband always up and at promised speed. Much faster than 20 meg cable.

Even better Virgin signed me despite knowing that they couldn't provide the 20 meg service. It was broken before I signed up.

While I was getting a refund without any problems until December when Customer services lied and refused to give me a refund I wasn't that bothered.

Anyway my problem was finally escalated by Tech Support and I complained in writing to the Customer Complaints dept. Got a letter back saying they'll contact me and nothing since. So I've sent another letter today.

I suppose the next stage is talking to citizens advice since Virgin media are in breach of contract and claiming a full refund all the way back to day I signed up.

Overall a very poor company which really should be going to the wall but the fact that they aren't shows how much rubbish the British public put up with.

[Magilla]

Originally Posted by The PIT

UKonline is working at full speed. Virgin still slow this evening.

Sheffield S7. Been slow since September, oversubscribed. Judging by their support newsgroup, same in S5, S6, S8 and S12 (from a quick glance)


---------- Post added at 20:13 ---------- Previous post was at 20:08 ----------

Originally Posted by The PIT

This long lasting Saga continues.

Still without any descent speeds and the fact that UBR is overloaded without relief date makes life even better.

Thank god I never ditched UKonline 8 meg broadband always up and at promised speed. Much faster than 20 meg cable.

Even better Virgin signed me despite knowing that they couldn't provide the 20 meg service. It was broken before I signed up.

Should at the very least be reported to Ofcom as it breaches their "Voluntery Code of Practice for Broadband", Vm are a signee.

Originally Posted by The PIT

While I was getting a refund without any problems until December when Customer services lied and refused to give me a refund I wasn't that bothered.

Anyway my problem was finally escalated by Tech Support and I complained in writing to the Customer Complaints dept. Got a letter back saying they'll contact me and nothing since. So I've sent another letter today.

I did the same, never got any response beyond confirmation.

Originally Posted by The PIT

I suppose the next stage is talking to citizens advice since Virgin media are in breach of contract and claiming a full refund all the way back to day I signed up.

Currently in progress.

Originally Posted by The PIT

Overall a very poor company which really should be going to the wall but the fact that they aren't shows how much rubbish the British public put up with.

I just gave up and cancelled, have submitted compaints via the Ofcom, CISAS, and the ISPA. Got absolutely nowhere with VM themselves.... shall see what comes of it.

Retentions rang on Monday, said they'd call back Tuesday... no call You couldn't make it up!

[The PIT]

So who is virgins ADR scheme ???? Anyone know???

---------- Post added at 19:59 ---------- Previous post was at 19:40 ----------

LOL I can get 50mb broadband according to post code search.

I bet I can't.

Strange tonight it's getting pretty good speeds not 20 meg more like 12 but the fastest since the first day I signed up.

Must have been a glitch now back too the slooow lane.

[The PIT]

Well speeds continue to be all over the place from 20 meg to 1 meg then back to up again.
Posted on Virgin media news groups too se eif theres been any work done but no reply.

[jailhouse]

TP,

perhaps it's not just you. I am on a 20Mb connection, i don't download anything but updates for my PCs' and related software, but during the past two weeks i have been lucky to get 4Mb.

I work shifts and normally work 10 p.m - 6\8 a.m, and do not normally log on until around 4p.m, but downloading of updates is very slow, and if i go onto youtube i basically reach a standstill.

Calling VM has resulted in the following:

I have VM ware on my PC. I use Spybot S&D + CCleaner, and nothing has been detected. Online scans have revealed nothing.

I have a virus. I use Kaspersky AV Suite and nothing has been detected, neither have online scans.

I am downloading too much. I update my PCs' for updates amd watching YT and talking to mates all over the world via net cams, other than this i do not download anything.

Having read the news groups I think I am being ST'd but VM deny this.

jh

[moaningmags]

Why would they deny it? STM isn't hidden, any first line tech can tell if you're being STM'd and if we see it we'll tell you.

[jailhouse]

Originally Posted by moaningmags

Why would they deny it? STM isn't hidden, any first line tech can tell if you're being STM'd and if we see it we'll tell you.

MM, I don't know!

Can you tell me?

Are VM mass STM'ing an area of high use?
How do they know how much anyone uses, to be able to apply STM measures?
I use nothing in the way of downloads so why would i be subject to STM?

jh

She didn't say you were being STM'd, you did.

[jailhouse]

Originally Posted by xocemp

She didn't say you were being STM'd, you did.

xocemp,

thank you for pointing that out, my apologies.

OK, if it is so easy, how do i find out if i am subject to STM?

Any info appreciated.

jh

A firstline agent should be able to tell you. If you feel your not getting anywhere with the firstline agent then post on the groups, they are manned by 2nd line agents they will be able to tell you if you were managed, when, for how long and if it was uploading or downloading that triggered it.

Though with it happening from around 2 weeks ago I doubt its STM.
Could you post your power levels & SNR from your modems configuration page. You can access it by entering 192.168.100.1 into your address bar.
User name & password is root should you be asked for them.
Could you also post the results of a ping & tracert to the bbc please.
Start>Run>type in cmd and click ok.
Type ping bbc.co.uk
Once thats finished
Type tracert bbc.co.uk

Maybe something local.

xEdit

After reading your duplicated post

Originally Posted by jailhouse

TP,
<snip>
</end_snip>
I am downloading too much. I update my PCs' for updates amd watching YT and talking to mates all over the world via net cams, other than this i do not download anything.

Having read the news groups I think I am being ST'd but VM deny this.

jh

I noticed the highlighted in bold part of the quote. How many PC's do you have?
Does anyone use them while your working?
Do you connect these wireless?
Is your wireless secure?

[jailhouse]

Originally Posted by xocemp

A firstline agent should be able to tell you. If you feel your not getting anywhere with the firstline agent then post on the groups, they are manned by 2nd line agents they will be able to tell you if you were managed, when, for how long and if it was uploading or downloading that triggered it.

Though with it happening from around 2 weeks ago I doubt its STM.
Could you post your power levels & SNR from your modems configuration page. You can access it by entering 192.168.100.1 into your address bar.
User name & password is root should you be asked for them.
Could you also post the results of a ping & tracert to the bbc please.
Start>Run>type in cmd and click ok.
Type ping bbc.co.uk
Once thats finished
Type tracert bbc.co.uk

Maybe something local.

Don't know how to copy the resultsover, but i have this:

Ping BBC = Time 28ms - 40ms - 24ms - 36ms
Tracert BBC = From 1 - 11

15ms
13ms
17ms
14ms
11ms
20ms
22ms
25ms
19ms
28ms
24ms

I hope i have done that right.

jh