50Mbit Service Upstream Discussion - Page 7

duongnt · 21-01-2009, 15:28

you can wish but it will never be true :p

broadbandking · 21-01-2009, 16:38

Quote:

Originally Posted by duongnt

you can wish but it will never be true :p

Well I must say I love these constructive comments

Pushkar · 21-01-2009, 17:12

Quote:

Originally Posted by Kymmy

I still play the original Unreal Tournament (UT99) online, that shows just how good the PC was ahead of consoles with online FPS...

Lovely, lovely game.

General Maximus · 21-01-2009, 20:02

i loved the original UT, I bought my first 3d accelerated graphics card for that game; my Voodoo 3 3000 with 3dfx glide, it was amazing at the time. I never took to UT2003 because it reminded me too much of the Quake style gameplay and I moved over to avp2 after that. The very first game I bought and played over the internet though was Unreal, that was just amazing and playing it co-op over the internet was even better.

Gav Mack · 23-01-2009, 14:26

Thought I'd post some comments about my 50Mb service in Purley, Croydon after the install on Tuesday. Blazingly quick at first in the morning but come the evening it came to a grinding halt, at daytimes intermittently but evenings mostly making my connection seem like dial up. After daily frustrating phone calls with 'techies with accents' reading flowcharts today I finally got through to a dedicated 50Mb team on 0800 052 0431. I was most relieved to hear a scouser down the line (who didn't want me to reinstall Windows and insist on fitting the VM supplied router which is inferior to my own!) After 10 minutes holding he noticed that the s/n ratio further up the network in the Croydon head end was intermittently spiking all over the shop which he's escalated up to fix which should be very quickly cos VM have made it a priority to sort out any glitches asap.

When it works properly though christ it's quick. 5Gb in 22 minutes.

Ignitionnet · 23-01-2009, 15:03

There have been 'glitches' of this kind in Croydon, Newcastle and Glenrothes. Newcastle has had issues for a couple of weeks that I'm aware of in different areas, Croydon has had at very least intermittent issues for a similar period.

I hope that for you it gets fixed quickly but there issues are I'm afraid happening in a few areas on the 50Mbit product and in some cases not being fixed too quickly - in the case of both Croydon and Newcastle as I said above these issues have been intermittent in some cases and constant in others for at least 2 weeks.

You might be seeing similar problems to this guy in Croydon, who is also on the 50Mbit service:

Quote:

Its know the 23rd no fix still any updates as this is getting a bit tiring know I had a faulty service since the install on the 8th
and iam not very happy at all.No phone calls this time to advise on estimate time on fix

Quote:

Hi Bubble,

I am sorry for the continued delay. Regarding the ticket reference, this
issue has been linked to a master ticket on reference F000885532. I have
just requested an update on this issue, and as such hope to have more
information shortly.

-- Kind Regards Terry Montana Virgin Media Technical Support

HTH - Let me know if you want some more explanation of why this is happening.

Bonglet · 23-01-2009, 15:32

Newcastle NE5 still gets really painfull drops or snail pace latency on the 4th hop mainly osr01gate-tenge71.network.virginmedia.net and it afects other hops after that its been happening for ages and ages now last 2 weeks its been really bad between 5-9pm the times when it always goes to pot, sometimes the whole weekend.

I thought they had at least upgraded this ubr by now i've been telling them the same thing over and over on support to no avail, one of the techs midway last year said it could take upto 2 YEARS to fix and put the kit in place as it needs signed off blah blah wth is happening during the times you want to use it - websites not loading and gaming being craptastic during those hours or a weekend really really not sure if i can put up with this much longer think its time to bite the bullet.

p.s the latency was still there last night so it hasnt been fixed no matter what the vm website says :P.

Pushkar · 24-01-2009, 06:55

On the Croydon UBR, apparently some of the customers aren't experiencing 'full' or near full speeds until the techies 'exit their job', might be coincidence though as some guy from despatch said it just takes time to move ubr, (could be correct, i was on ubr03, now on 19)

Speedwise, I don't trust Speedtest sites and i've tried downloading some linux distros as you do, and I get a full 50mb, if not 52.

I'd like to know how you can access the modem though (used to be the 192.168.100.1)

By the way, my tech tested the modem on my old 2.8ghz P4 machine and it couldn't handle it, so slow users might not have a fast-enough machine (especially the disk-cache) - It was first getting about 20mb download / and the full 50mb upload speed when he installed the modem, but then as above, he exited the job and we waited for a bit and got near the 50mb, I tried a few distros of my own using Internet Download Manager to segment the file into pieces and a full 50mb appeared!

Ignitionnet · 24-01-2009, 09:05

Quote:

Originally Posted by TaiLZ

On the Croydon UBR, apparently some of the customers aren't experiencing 'full' or near full speeds until the techies 'exit their job', might be coincidence though as some guy from despatch said it just takes time to move ubr, (could be correct, i was on ubr03, now on 19)

That seems quite odd, you should move as soon as you plug in the new modem. It locks onto the primary D3 channel then bonds the others. Modems search the channels from bottom to top and the primary D3 channel is at 299MHz, the legacy channels (such as CMTS 03) are up at 331 and 339MHz. Sounds like provisioning took a while rather than 'moving CMTS', I can imagine you won't get full speed until the modem's registration has been completed.

The people who aren't seeing full speeds are not seeing them due to technical issues as confirmed by VM above. Nothing to do with which CMTS people are on, well, it's everything to do with which CMTS they are on and how they are getting there really

I think also there are 3 CMTS that DOCSIS 3 is running on in Croydon, and these'll be further segmented. You are ok and will hopefully stay that way, the other couple of unfortunate chaps aren't

I'd be interested in the numbers from your modem if they're available, especially upstream as that's where the fault lies in the other cases, thanks.

RyanB · 24-01-2009, 11:45

I work for a large ADSL internet service provider and they are now doing Boost packs.

if you live within 1000meters of the telephone exchange then you will automatically now get 8128kbit/sec down and 1017kbit/sec up. For free... or pay Ã‚Â£4 extra and get [up to] 23766/1017. 67% of the "populated areas" live within 1.5km of their telephone exchange...

anyone who knows about ADSL will know which company i am talking about... makes my Ã‚Â£37 for 20/768k seem rather boring...

Ignitionnet · 24-01-2009, 12:30

Indeed, we've got to get it together now

Anyway to avoid this all getting a bit hectic and a 'your provider' Vs VM

hokkers999 · 24-01-2009, 13:11

Quote:

Originally Posted by TaiLZ

[snip]

By the way, my tech tested the modem on my old 2.8ghz P4 machine and it couldn't handle it, so slow users might not have a fast-enough machine (especially the disk-cache) -

He was pulling your chain. Hard drives of even 15 years ago were transferring data at 33 mbits. My 2.4gig P4 has a SATA drive and can easily saturate a 100mbit ethernet link.

When I hook it up to a gigabit swtich I get around 140mbits transfer rate.

Pushkar · 24-01-2009, 17:32

Quote:

Originally Posted by Broadbandings

I'd be interested in the numbers from your modem if they're available, especially upstream as that's where the fault lies in the other cases, thanks.

Im definitely getting full speed (if not 52mb)

Can you tell me how to access the modem config, the old 192.168.100.1 isn't working anymore. Would be willing to help out.

Virgin also called this morning regarding installation, (wasn't at home so no clue what it was about) - but they are interested in fixing stuff and probably after me confirming it's running very nicely. Im impressed.

Ignitionnet · 24-01-2009, 17:38

Glad you're having a good experience.

It's supposed to be at 192.168.100.1 but I understand that a lot of people are seeing issues getting to it.

Pushkar · 24-01-2009, 18:02

Quote:

Originally Posted by Broadbandings

Glad you're having a good experience.

It's supposed to be at 192.168.100.1 but I understand that a lot of people are seeing issues getting to it.

Can ping it, 1ms as expected but still can't seem to be able to access the web bit.