50Mbit Service Upstream Discussion

[Bonglet]

Virgin are never going to have a good uptake on this product as it stands atm, sure your going to get people saying i've got it and downloads great on it (yes atm it might be with no app throttle or stm but WILL be capped faster in the long run), high installation fee which i got stung with years ago when broadband was new then they decided free installation which peed me off.

I just got my utilites bills in this month and with exception of water rates have doubled (god help anyone who hasnt recived there bills yet ) which to the average user puts more pressure on them to downgrade as they havent got as much cash to flash about and my vm bill is classed as another utility bill (thinking of downgrading myself now for this reason).

So for pounds on promotion and pence on product skimping 50mb from virgin wont be attractive for a good while for many, cant wait to see the uptake figures in next vm statement should make interesting reading like i said months ago.

Vm seem to be high on the ways to pee the customer off (stm, app throttling, possible monetirising the customer, bad support), while hovering the finger of doom over self destruct, perhaps if vm actually listened to what customers wanted and delivered it they would be in a much stronger position as they are now.

[hokkers999]

Originally Posted by broadbandking

I understand people wont higher upload but the actual upload is 1.75Mbit not 1.5Mbit

---------- Post added at 10:08 ---------- Previous post was at 10:07 ----------



You will find its £80 setup not £130

£80 + £50 for the crappy router I neither want or need. = £130

[Ignitionnet]

I'm presently trying to upload a video to my webspace for some friends. Over an hour to upload 385MB.

[broadbandking]

Originally Posted by hokkers999

£80 + £50 for the crappy router I neither want or need. = £130

NO the router is included £30 Install £50 for activation mate you will find its £80

---------- Post added at 13:12 ---------- Previous post was at 13:08 ----------

Originally Posted by Broadbandings

I'm presently trying to upload a video to my webspace for some friends. Over an hour to upload 385MB.

You need to change your post to 1.75Mbit for the upload

[Bonglet]

Then you forget the first month fee £51 so its actually £131 :P.

12 month contract paperless billing total cost = £692
12 month paper billing = £752

based on a 12 month contract is it worth it with that upload speed and flakey download not to mention the app throttle and stm incoming?

[Kymmy]

The £130 figure was quoted as SETUP COST and not SETUP and RENTAL

[Ignitionnet]

Originally Posted by broadbandking

NO the router is included £30 Install £50 for activation mate you will find its £80

---------- Post added at 13:12 ---------- Previous post was at 13:08 ----------



You need to change your post to 1.75Mbit for the upload

Nah - the downstream is actually capped at 53Mbit not 50Mbit too, it's extra to compensate for overheads but the actual service is sold as 50/1.5 not 53/1.75.

[AbyssUnderground]

Originally Posted by Bonglet

Then you forget the first month fee £51 so its actually £131 :P.

12 month contract paperless billing total cost = £692
12 month paper billing = £752

based on a 12 month contract is it worth it with that upload speed and flakey download not to mention the app throttle and stm incoming?

At least when STM arrives that allows you to jump out of the contract, does it not?

[broadbandking]

But the actual upload is 1.75Mbit tho as the trialist wasn't hitting 50Mb but with the newest config file been 53Mbit down and 1.75Mbit up then the trialist was getting over 50Mbit, I managed to hit 51Mbit before

[Bonglet]

Originally Posted by AbyssUnderground

At least when STM arrives that allows you to jump out of the contract, does it not?

It should be but you know vm they will argue the toss about there t&c's applying the fact that they can implement stm, phorm, app throttling or moneterising the customer's data at a moments notice without any breach of what you thought you were signing up for - then you will end up with the full bill pushed through you door for breach of contract then a nice court appearance or baliff summons - another reason for slow uptake.

[broadbandking]

Originally Posted by AbyssUnderground

At least when STM arrives that allows you to jump out of the contract, does it not?

Nope as STM is covered in the terms and conditions hence why when they brought STM it was cover but the T&C's

[AbyssUnderground]

Ah crap. Well it was worth a try. However I can see someone taking it to court if STM does go ahead and is extremely restricting like the other tiers. You're paying for a premium product, and thats what you should get. If VM can't afford to give you it 24/7, they should not be allowed to sell it. If was Ofcom this would be my first rule to put into effect.

I liked the good old days when you could run your connection at full blast 24/7 and just get slowed down with congestion instead... Rather have that sometimes to be honest. STM is too predictable and cuts in JUST when you don't want it to. Congestion is at least partially random...

[Ignitionnet]

I have a dream that one day we'll be offered the same kind of services as another cableco are offering.

They actually give a speed range on their services which is why things will look a bit strange, but here's what they get:

Broadband XSmall 0.5

£8.20/mth

Downstream 400 - 500kbit
Upstream 180 - 250kbit

Broadband Small 2

£16.40/mth

Downstream 1.5 - 2Mbit
Upstream 400 - 500kbit
Extra Upstream - Upstream 1.5 - 2Mbit for additional £4.15/mth

Broadband Medium 10

£24.75/mth

Downstream 7 - 10Mbit
Upstream 700kbit - 1Mbit
Extra Upstream - Upstream 7 - 10Mbit for additional £5/mth

Broadband Large 24

£28/mth

Downstream 12Mbit - 24Mbit
Upstream 700kbit - 1Mbit
Extra Upstream - Upstream 7 - 10Mbit for additional £5/mth

Broadband XLarge 50

£36.35/mth

Downstream 25 - 50Mbit
Upstream 7 - 10Mbit

---------- Post added at 13:37 ---------- Previous post was at 13:33 ----------

Originally Posted by broadbandking

But the actual upload is 1.75Mbit tho as the trialist wasn't hitting 50Mb but with the newest config file been 53Mbit down and 1.75Mbit up then the trialist was getting over 50Mbit, I managed to hit 51Mbit before

Virgin call it 1.5Mbit, who am I to argue?

http://allyours.virginmedia.com/html/50Mb/faq.html

What does 50Mb broadband let you do?
In a nutshell, you'll get a download speed3 of up to 50Mb, with an upload speed of up to 1.5Mb.

[hokkers999]

Originally Posted by Broadbandings

I have a dream that one day we'll be offered the same kind of services as another cableco are offering.

They actually give a speed range on their services which is why things will look a bit strange, but here's what they get:

Did you convert that to £'s from another currency? If not, who is it with and where do I sign up?

[InfiniteBiscuit]

As a 50mb customer, I would certainly give up download for upload. Or even pay extra for upload.

I bought the product for the upload and lack of STM (at present). Takes me half the time to upload my data now, which is nice, and the lack of STM means I can fire down a film or something quickly, any time of the day.

But if VM are to keep myself as a customer, they're going to have to buck up their ideas very soon, and offer a greater upload. Whether at a price or not. I'd pay.

Dundee has fiber on the way, expected next year; and with VM launching 50mb here before other places, that suggests they stand to lose a bit of money when the city goes fiber. Problem being, it's expected that 55,000 homes will have fiber available to them here, meaning the vast majority of the city will be able to sign up to what will most likely be one of the country's best. I'd happily take a 25/25 fiber connection in a second.

Can VM honestly afford to throw that sort of money away? Because although I've just started a new 12 month contract, it ends in January '10.
H2O will be just around the corner, and you've got to wonder if it'd be worth me staying with VM. Considering how much less of a service they will be offering (regardless of what they COULD offer).