Typical of VM services - Page 2

iTekweni · 28-12-2008, 13:30

Quote:

Originally Posted by whydoIneedatech

Is that Downstream frequency correct as I have never seen that figure before, it is usually 330750000hz, could you check it again and post back the results.

here is the Downstream as requested done today at 14:30hrs:-
Cable Modem Downstream
Downstream Lock : Locked
Downstream Channel Id : 35
Downstream Frequency : 314750000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : 8.5 dBmV
Downstream SNR : 37.5 dB

Ignitionnet · 28-12-2008, 13:35

Just a random thought... what does it say for your upstream dude?

iTekweni · 28-12-2008, 13:48

Cable Modem Upstream
Upstream Lock : Locked
Upstream Channel ID : 3
Upstream Frequency : 45808000 Hz
Upstream Modulation : QAM16
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 47.5 dBmV
Upstream Mini-Slot Size : 2

Ignitionnet · 28-12-2008, 14:14

The numbers are fine, if a bit naff

Doesn't make any difference to your service by the way but is disappointing that it's not a DOCSIS 2 upstream.

I was hoping to see something like the upstream section on this:

iTekweni · 28-12-2008, 14:17

Just thought I would post the speeds I am getting at present.

Date Downstream Upstream IP Address Connection
28/12/08 15:15 499.12 Kbps 707.33 Kbps xxx.xxx.xxx.xxx
28/12/08 14:27 632.99 Kbps 716.63 Kbps xxx.xxx.xxx.xxx

Ignitionnet · 28-12-2008, 14:24

Quote:

Originally Posted by iTekweni

Just thought I would post the speeds I am getting at present.

Date Downstream Upstream IP Address Connection
28/12/08 15:15 499.12 Kbps 707.33 Kbps xxx.xxx.xxx.xxx
28/12/08 14:27 632.99 Kbps 716.63 Kbps xxx.xxx.xxx.xxx

Yes, your service is munted and a call to tech support would be good! Signal levels seem fine but perhaps they can see something.

iTekweni · 30-12-2008, 11:49

Hi just an update my problem has been sorted out by VM not sure what was wrong on their side but I also had a problem on my side as well which I have fixed, thank you to every one for their input. My new look speed.

Date Downstream Upstream IP Address Connection

30/12/08 12:24 18397.07 Kbps 718.45 Kbps xxx.xxx.xxx.xxx