20Mb broadband speed and router problems - Page 2

17-12-2008, 06:20

Quote:

Originally Posted by moaningmags

Support are there from 8am - 10pm. They answer in the newsgroups in reply to your post.

Thanks Mags I always forget to put the times.

As Mags said you will get an answer in the newsgroup.

faze · 17-12-2008, 19:10

I just got a reply from the techincal support team and the downstream level -12dBmV is a problem.They will arrange for an engineer to come round etc

Many thanks to everyone ..i have learnt alot in the last few days!!

17-12-2008, 19:56

Quote:

Originally Posted by faze

I just got a reply from the techincal support team and the downstream level -12dBmV is a problem.They will arrange for an engineer to come round etc

Many thanks to everyone ..i have learnt alot in the last few days!!

Let us know how you get on

faze · 02-01-2009, 11:22

A technician was supposed to come last week but never turned up because they beleived it was an area fault??

Anyway they arranged another appointment and a technician turned up today
He just made a few checks and said everything was fine.Then he used speedtest.net to show that i had a speed of 19Mbs.I told him that I didn't think that speedtest and I get dowload transfer rates of max 1.4 Mb/s from the virgin media mirror site but he said that you can't go by the transfer rate.I think im being fobbed off but i'm not sure ..I just did a test with thinkbroadband and it gave me a speed of 12Mbs!!

I asked him about my -12 download power level and he said he couldn't do anything about it and a network engineer has to do something on the outside boxes.He said he would get a network engineer to do that but i'm not sure if that will actually happen!!