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What features do you think Virgin Media should implement?
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Old 08-12-2008, 21:08   #61
jkenney
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Re: What features do you think Virgin Media should implement?
a reliable internet service would be nice.
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Old 08-12-2008, 21:23   #62
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Re: What features do you think Virgin Media should implement?
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Originally Posted by darkbeing View Post
The best feature they could implement is getting rid of the indian call centres and getting the tech support back over here so that :
1) we can understand the person who is supposed to be helping (accents too strong)
2) we can be sure they are using proper technology (some of them use wireless handsets that fade out)
3)they will have better trained people instead of being treated to cheap labour that hasnt a technical clue
4) so that you can be sure VM will take action if their staff dont come up to scratch
I don't think you'd get too many arguments over this good suggestion darkbeing, also I'd add one more thing to your list...HD.
If you sort this out VM then in my opinion you'll be streets ahead of Sky, until this happens all those who stay with VMTV will be playing catch-up.
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Old 08-12-2008, 21:27   #63
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Re: What features do think Virgin Media should implement?
all praise to sky 1, stargate
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Old 09-12-2008, 15:38   #64
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Re: What features do you think Virgin Media should implement?
HD tv channels not just on demand. This is sadly lacking and is one area where Sky are streets ahead.
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Old 12-12-2008, 19:12   #65
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Re: What features do you think Virgin Media should implement?
1. The ability to rearrange the channels

2. Live Now and Next updates

3. Reduced bandwidth throttling so that past 11pm it is switched off. Currently if you hit the max upload/download just before 9pm, you are throttled until 2am in the morning. Which is a bit unfair.

4. An information page that allows you to see when your throttling started and proof you have indeed hit your limit.

5. VM servers that mirror the iPlayer content and are outside of the bandwidth caps (being on the same network will limit the costs to VM)

6. Tech Support that actually know what they are on about. (I had one person fail to understand that 5% packet loss constantly is unacceptable and that she would not see packet loss on a test of only 10 packets - she also claimed she could not do the test more than once... anyway, that rant is for another section, but you get the idea)
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Old 12-12-2008, 20:39   #66
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Re: What features do you think Virgin Media should implement?
Quote:
Originally Posted by McMav View Post
HD tv channels not just on demand. This is sadly lacking and is one area where Sky are streets ahead.
http://www.digitalspy.co.uk/digitalt...-channels.html
Virgin 'to add' linear HD channels

Friday, December 12 2008, 16:41 GMT
By James Welsh
....
Berkett said that a "plan to add linear high definition channels" had been developed but did not elaborate on timescales or precise channels.
....
Speculation that Virgin plans to add further television services to its lineup - of both high definition and standard definition broadcasts - recently increased after a report on the Digital Spy forums suggested that ITV HD was testing on the platform.
....
"
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Old 14-12-2008, 00:02   #67
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Re: What features do you think Virgin Media should implement?
Until the last update on the standard TV STB's, you could set a reminder, put the box in standby, and it would then spring into life at the appropriate time. If I do this now the channel number appears, but there is no output from the scarts or rf. It would be nice if this facility was restored, as I have to leave the box on all day if I want to record something.
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Old 14-12-2008, 10:20   #68
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Smile Re: What features do you think Virgin Media should implement?
In the "Planned Series" section it would be useful if, when you select a series link, the details of the originating programme are displayed so that you know what day and time the link refers to.

This already happens in the "Planned Programmes" section and is useful for making clearer which programme day and time it refers to.
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Old 19-12-2008, 00:04   #69
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Re: What features do you think Virgin Media should implement?
Quote:
Originally Posted by ntluser View Post
In the "Planned Series" section it would be useful if, when you select a series link, the details of the originating programme are displayed so that you know what day and time the link refers to.

This already happens in the "Planned Programmes" section and is useful for making clearer which programme day and time it refers to.
Simply using the TIVO-HD software in the V+ box.
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Old 19-12-2008, 11:33   #70
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Re: What features do you think Virgin Media should implement?
Quote:
Originally Posted by nodrogd View Post
Until the last update on the standard TV STB's, you could set a reminder, put the box in standby, and it would then spring into life at the appropriate time. If I do this now the channel number appears, but there is no output from the scarts or rf. It would be nice if this facility was restored, as I have to leave the box on all day if I want to record something.
I was under the impression that the video output scart connection was live even when the box is in standby, for this very reason.

Feel free to correct me if I'm wrong though, I no longer record off my standard V box...
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Old 19-12-2008, 14:16   #71
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Re: What features do you think Virgin Media should implement?
interdepartmental continuity, improved customer services and tech support, no overseas support, reliability, low latency. Notification when capped or throttled, decent uploads

pay cableforum staff for this site

that will do for starters
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Old 20-12-2008, 10:10   #72
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Re: What features do you think Virgin Media should implement?
Quote:
Originally Posted by browneggsandham View Post
I was under the impression that the video output scart connection was live even when the box is in standby, for this very reason.
It used to be in NTL days, but not any more. As reminders don't bring the box out of standby either, you have to leave it on now.
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