Ex NTL Virgin Signal Help Please

[stuartbanham]

Hi, I have only just found this excellent forum which I have spent the last couple of days trawling through.

I am posting my signal results because I have 20Mb connection and for the last week the speeds have been totally unacceptable at around 2.5Mb if I am lucky.

Any help would be appreciated.




Ambit 200 ETH/USB Combo Cable Modem

Cable Modem Status

Procddure

Status

Comment


Acquire Downstream Channel 330750000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Security Enabled BPI


Downstream Status

Downstream Lock : Locked
Downstream Frequency : 330750000 Hz
Downstream Modulation : QAM256
Downstream Interleave Depth : 32
Downstream Receive Power Level : 3.8 dBmV
Downstream SNR : 33.6 dB


Upstream Status

Upstream Channel ID : 1
Upstream Transmit Power Level : 56.50 dBmV
Upstream Symbol Rate : 2560 Ksym/sec
Upstream Frequency : 34000000 Hz
Upstream Mini-Slot Size : 2

Fine really mate are you using a router?

[stuartbanham]

Yes but I have always used a router, would it suddenly make a difference?

it can do try doing a speed test connected straight to the modem no router use

gamefiles.blueyonder.co.uk

Your power levels are quite normal for your connection, the may be a local issue or the modem may be acting up in ways we cannnot see from power levels.

Try without the router just to make sure thats not causing this issue.

You could try calling Tech Support to see if the are any issues in your area or posting on the newsgroups.

----------------------------------------------------------------------------
Tech Support is open 24/7 on the numbers below.

For help with your TV or Phone and for Broadband Technical Support:

Call Product Support/Faults on 151 option 3 from your Virgin Media Phone. It's absolutely free.

Or call 0845 454 1111 from any other phone line.
---------------------------------------------------------------------------
Or
---------------------------------------------------
Tech Support via Newsgroups.

virginmedia.support.broadband.cable is the one that you want to use and here is the set up link http://www.virginmedia.com/customers...setting-up.php

-----------------------------------------------------------

Originally Posted by whydoIneedatech

Your power levels are quite normal for your connection, the may be a local issue or the modem may be acting up in ways we cannnot see from power levels.

You could try calling Tech Support to see if the are any issues in your area or posting on the newsgroups.

----------------------------------------------------------------------------
Tech Support is open 24/7 on the numbers below.

For help with your TV or Phone and for Broadband Technical Support:

Call Product Support/Faults on 151 option 3 from your Virgin Media Phone. It's absolutely free.

Or call 0845 454 1111 from any other phone line.
---------------------------------------------------------------------------
Or
---------------------------------------------------
Tech Support via Newsgroups.

virginmedia.support.broadband.cable is the one that you want to use and here is the set up link http://www.virginmedia.com/customers...setting-up.php

-----------------------------------------------------------

He's using a router so before he calls them best to check this first

[Ignitionnet]

Originally Posted by stuartbanham

Upstream Status

Upstream Channel ID : 1
Upstream Transmit Power Level : 56.50 dBmV
Upstream Symbol Rate : 2560 Ksym/sec
Upstream Frequency : 34000000 Hz
Upstream Mini-Slot Size : 2

Bolded part is a bit high. Give them a call or post on news groups as mentioned above.

[stuartbanham]

Thanks guys will check router then call support - thanks again for all your responses there are not many forums I know where people are so helpful!

Originally Posted by stuartbanham

Thanks guys will check router then call support - thanks again for all your responses there are not many forums I know where people are so helpful!

Put us in your favourites or bookmarks.

we are helpful most of the times lol