It's just unfair.....

Pia · 19-10-2008, 12:44

.....that im apparently on 10meg but during the day i've NEVER received over 4.8 download speed, and between 6-11 on an evening i'm lucky to get 2meg... It's hard going to browse sites during peak time, and IMO it should not be hard loading pages when i'm paying for 10mb...

I don't even download anything, or if i do it's rare.

I was upgraded without even knowing, when i was on 4mb my speed was consistently 4mb no matter what time of day it was...

Why do i have to pay the same as someone who is getting the full speed? I'm not even getting half!

19-10-2008, 12:48

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Post what modem you have and your power levels from your config pages of your modem. The should be a sticker on the bottom saying what model.

Open a browser and in the address bar put or click the link > http://192.168.100.1/ the password and username are both root if required.

What I want you to post is the Downstream power levels including the SNR and the Upstream power levels for me thanks.

DO NOT POST YOUR MAC ADDRESS OR SERIAL NUMBER

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Pia · 19-10-2008, 13:01

Yay thanks for the reply

The modem is a ntl 250

Quote:

Downstream Lock : Locked Downstream Channel Id : 2 Downstream Frequency : 402750000 Hz Downstream Modulation : QAM256 Downstream Symbol Rate : 5360.537 Ksym/sec Downstream Interleave Depth : taps32Increment4 Downstream Receive Power Level : 1.8 dBmV Downstream SNR : 40.3 dB

And the config says this

Quote:

Network Access : Allowed Maximum Downstream Data Rate : 10240000 Maximum Upstream Data Rate : 512000 Maximum Upstream Channel Burst : 1600 Maximum Number of CPEs : 1 Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Disabled

---------- Post added at 11:53 ---------- Previous post was at 11:52 ----------

Ooops sorry, upstream is this

Quote:

Upstream Lock : Locked Upstream Channel ID : 4 Upstream Frequency : 37500000 Hz Upstream Modulation : QPSK Upstream Symbol Rate : 2560 Ksym/sec Upstream transmit Power Level : 46.0 dBmV Upstream Mini-Slot Size : 2

---------- Post added at 12:01 ---------- Previous post was at 11:53 ----------

Quote:

Sun, 19 Oct 2008 10:59:34 GMT

Test 1: 1024K took 2950 ms = 347.1 KB/sec, approx 2860 Kbps, 2.79 Mbps
Test 2: 1024K took 2111 ms = 485.1 KB/sec, approx 3997 Kbps, 3.9 Mbps
Test 3: 1024K took 2078 ms = 492.8 KB/sec, approx 4061 Kbps, 3.97 Mbps
Test 4: 2048K took 5504 ms = 372.1 KB/sec, approx 3066 Kbps, 2.99 Mbps

Overall Average Speed = approx 3496 Kbps, 3.41 Mbps

19-10-2008, 13:26

Quote:

Originally Posted by Pia

Yay thanks for the reply

The modem is a ntl 250

And the config says this

---------- Post added at 11:53 ---------- Previous post was at 11:52 ----------

Ooops sorry, upstream is this

---------- Post added at 12:01 ---------- Previous post was at 11:53 ----------

The modem the power levels and SNR are normal apart from your speedtest, so possibly your uBR is oversubscribed but I would recommend you to call in as the may another issue somewhere else.

Pia · 19-10-2008, 13:27

Quote:

Originally Posted by whydoIneedatech

The modem the power levels and SNR are normal apart from your speedtest, so possibly your uBR is oversubscribed but I would recommend you to call in as the may another issue somewhere else.

Thanks for the help, although i will have trouble phoning them

See my other thread

Turkey Machine · 19-10-2008, 13:32

Funny! I would have said "hammer" first off!

Richy99 · 20-10-2008, 13:55

are you using a router or connected directly to the modem?

Pia · 20-10-2008, 19:35

I'm using a router, Netgear... The speed is the same with or without it though

rossdagley · 20-10-2008, 19:53

Vote with your feet. Get a proper ISP. Sorry - not a lot I can say. VM are full of BS. End of. All talk, no action.

danielf · 20-10-2008, 19:58

Pia, assuming you're running XP, try running TCPoptimizer It tweaks some windows settings. It may not make any difference, but it can occasionally make a massive difference. Obviously, it won't solve congestion issues, but it may improve your daytime speeds.

20-10-2008, 21:18

If you don't use 4Mb then downgrade as just for browsing 2Mb is more than fine and then you at least save yourself Ã‚Â£7 a month

Ignitionnet · 20-10-2008, 21:40

Quote:

.....that im apparently on 10meg but during the day i've NEVER received over 4.8 download speed, and between 6-11 on an evening i'm lucky to get 2meg...

Oversubscription

Pia · 20-10-2008, 21:56

Quote:

Originally Posted by darthlinux

If you don't use 4Mb then downgrade as just for browsing 2Mb is more than fine and then you at least save yourself Ã‚Â£7 a month

Well my problem is that 2mb doesn't appear to be good enough for browsing for me. In the day i can watch a youtube vid no problem, at peak times i have to pause it until it's loaded it's so slow!

That's just one example of course, i experience this across all websites.

I was on 4mb and didn't even know i'd been upgraded until i realised how much slower it was and was browsing CF and it crossed my mind it could be traffic shaping so i checked the max speed...

So in short, you're right i should probably downgrade back to 4mb (if that's even possible now?) but it's not right that i shouold downgrade to get more speed.

handyman · 20-10-2008, 22:19

Your on a fairly new part of the network that was set-up by comcast quite late in the cable market so should be in good nick. Ntl Teesside where pretty good at what they did. I did leave there over 5 years ago and I'm fairly certain that not a great deal of investment in the network has happened since.

Shame really because you used to have a fairly clued up faults team based in Stockton that would have sorted things out for you before everything was outsourced.

Florence · 20-10-2008, 22:57

There were lots of well trained staff about NTL and blueyonder but bean counters took charge and network care took a back place. I had similar problems on my 4meg package so downgraded to two might aswell since i had less than 512k at peak. Moved to ADSL and seem to have steady 5meg any time and if the central I am on does get congested I can drop PPP and change central to one less busy. Was the best mover I have ever done. According to BT when I moved back to them my line should have been no more than 3.5 meg yet I get a good 6400kbps sync or higher. What I cannot stress more is you need a good quality router and filter faceplate at master socket... I left VM due to constant changing date for them upgrading the UBR plus regular internet denied and phorm was the last straw...