Flashing light on my V+ box & modem keeps freezing up

[paul1981]

Im in birmingham B37

Since friday my modem keeps freezing up on me every 2/3
hours. i get all 4 green lights & the orange light is either solid or just very slowly flashes.

I had the same problem with my internet about 4/6 weeks ago, spoke to tech support who said he there seamed to be a problem in my local area & would pass it on to 2nd line to get a someone to fix it to sort it & within 24 hours the problem seamed to be fixed.

An since yesterday iv noticed the little green light on 2 of my V+ boxes flashing every so often.

I did call tech surport about my internet last night told him that the modem keeps freezing up. The guy from india said its either my Ethernet cable or the socket on my pc that is broke & to swap the ends over & see if that works, WFT i think!!!

I explained to him that i had the same problem around a month ago & for him to read the notes on my account to see what happened but he wouldn't read them, he just keep on saying that i need to take the Ethernet cable out of the modem an put it back in n it should work.

As he wouldnt listen to me at all i put the phone down & this morning when the modem stopped again i took the ethernet cable out of the back of the modem out it back in. Guess what it still not work, the only way to get it working again is to pull the power lead from it to reset the modem.

Dose anyone have any ideas what the flashing light on the V+ box means.

AN is there any way i can call a english person that will actually listen to me when i try to explain something to them

[monkey2468]

Signal problem. Loss of return path possibly.

[Down the Pub]

Originally Posted by monkey2468

Signal problem. Loss of return path possibly.

i don't know about his modem, but as to his v+ his levels maybe out causing a loss of the return path as you have said monkey, which is what i've had trouble with (my old box was fine) can read about it Here

unfortunately it will probably need an engineer's visit to tweak the levels to sort it out.

[paul1981]

Someone on another forum did say about trying the newsgroups to sort it out, so im tring that at the moment & they have asked me to post my modem power levels to them which iv done & now waiting for them to to reply back. Thats them, they mean nothing to me can someone tell me if they are good or bad please?

Frequency331000000 Hz
Signal To Noise Ratio33.5 dB
Power Level8.3 dBmV

Channel ID3 Frequency34000000 Hz
Power34.5 dBmV

Originally Posted by paul1981

Im in birmingham B37

Since friday my modem keeps freezing up on me every 2/3
hours. i get all 4 green lights & the orange light is either solid or just very slowly flashes.

I had the same problem with my internet about 4/6 weeks ago, spoke to tech support who said he there seamed to be a problem in my local area & would pass it on to 2nd line to get a someone to fix it to sort it & within 24 hours the problem seamed to be fixed.

An since yesterday iv noticed the little green light on 2 of my V+ boxes flashing every so often.

I did call tech surport about my internet last night told him that the modem keeps freezing up. The guy from india said its either my Ethernet cable or the socket on my pc that is broke & to swap the ends over & see if that works, WFT i think!!!

I explained to him that i had the same problem around a month ago & for him to read the notes on my account to see what happened but he wouldn't read them, he just keep on saying that i need to take the Ethernet cable out of the modem an put it back in n it should work.

As he wouldnt listen to me at all i put the phone down & this morning when the modem stopped again i took the ethernet cable out of the back of the modem out it back in. Guess what it still not work, the only way to get it working again is to pull the power lead from it to reset the modem.

Dose anyone have any ideas what the flashing light on the V+ box means.

AN is there any way i can call a english person that will actually listen to me when i try to explain something to them

---------------------------------------------------------------------------
Post what modem you have and your power levels from your config pages of your modem. The should be a sticker on the bottom saying what model.

Open a browser and in the address bar put> 192.168.100.1 password and username are both root if required.

What I want you to post is the Downstream and the Upstream plus what model the modem is for me thanks.

DO NOT POST YOUR MAC ADDRESS OR SERIAL NUMBER

-----------------------------------------------------------------------------

[Axegrinder]

Originally Posted by paul1981

Someone on another forum did say about trying the newsgroups to sort it out, so im tring that at the moment & they have asked me to post my modem power levels to them which iv done & now waiting for them to to reply back. Thats them, they mean nothing to me can someone tell me if they are good or bad please?

Frequency331000000 Hz
Signal To Noise Ratio33.5 dB
Power Level8.3 dBmV

Channel ID3 Frequency34000000 Hz
Power34.5 dBmV

I cant see much wrong with those levels, keep an eye on that downstream power though watch it doesnt go higher that 12.

[Jonathan90]

you sure about that?

Cause mines fine and mine is above 12

[Ignitionnet]

Originally Posted by paul1981

Channel ID3
Frequency34000000 Hz
Power34.5 dBmV

That's rather low. That's the only thing that really sticks out. Upstream transmit power being low usually points to a fault in the network somewhere, the return path between your modem / V+ and Virgin not being properly balanced 'lined up' causing poor upstream SNR, resulting in packet loss, slow speeds and flaky connectivity.

Do you see much variance in that figure? How's the performance of the connection generally, apart from when it falls over?

---------- Post added at 12:31 ---------- Previous post was at 12:30 ----------

Originally Posted by Jonathan90

you sure about that?

Cause mines fine and mine is above 12

Yours is pretty high, for some people using some modems it'll work, for others it won't. It is overdriving the RF transceiver in the modem a touch but I guess as your downstream signal is so clean and your modem is able to take the slack it works ok. It is, however, out of spec.

Spec for the technology on the Langley and Knowsley networks says that modems must be able to tolerate a power range of -6 to +15. They may work outside of these levels.

[paul1981]

My modem stopped again earlier, & i posted my power levels to the newsgroups then. the only change i got from earlier was the downstream power level had changed to 6.8.

They are now saying that i need to call in again when my internet is down again & explain that the people on the newsgroups want them to check my connection.

I dont think this is going to get me any where, especaily if the guy from india starts saying its my ethernet cable that is the problem. But how can it be if i still can log in to the modem when the net is down?

Originally Posted by Jonathan90

you sure about that?

Cause mines fine and mine is above 12

I would ring up with a power level that high, but if your happy with your connection.....