Deperate help need i can't call VM and argue no more

[waytookind]

Hi

I have tried over and over again to get virgin media to sort out my internet i am paying for the 20MB service but i never seem to get that speed.



I have been on the phone with them till the early hours of the morning trying to get them to admit its a problem with them and not my PC!

my Modem stats are:
Downstream Lock : Locked
Downstream Channel Id : 4
Downstream Frequency : 331000000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 5360.537 Ksym/sec
Downstream Interleave Depth : taps32Increment4
Downstream Receive Power Level : 3.6 dBmV
Downstream SNR : 41.2 dB

Upstream Lock : Locked
Upstream Channel ID : 2
Upstream Frequency : 22200000 Hz
Upstream Modulation : QAM16
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 45.5 dBmV
Upstream Mini-Slot Size : 2

Maximum Downstream Data Rate : 20480000
Maximum Upstream Data Rate : 768000
Maximum Upstream Channel Burst : 1530
Maximum Number of CPEs : 1
Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Disabled

Cable Modem : DOCSIS 1.0/1.1/2.0 Compliant

Please can somebody help and tell me if it is VM's problem


Thanks

[The PIT]

Lucky you you're quite fast at 8 meg.

Dunno what you're saying to them as I don't have a problem. I ring them up they yes it's our server I'll raise a ticket and then can you ring customer services for a refund.

Annoying I have to do it monthly and I'll have to do it again soon.

[waytookind]

But why bother paying such a high amount! in the first place

[ultimate]

The tech guys at the newsgroup are very helpful, i suggest you get help from them.

http://www.virginmedia.com/customers/newsgroups/

[Axegrinder]

That looks like over subscribtion to me, since those modem levels are fine.#

Are you behind a router at all or direct connecition?

Originally Posted by waytookind

Hi

I have tried over and over again to get virgin media to sort out my internet i am paying for the 20MB service but i never seem to get that speed.



I have been on the phone with them till the early hours of the morning trying to get them to admit its a problem with them and not my PC!

my Modem stats are:
Downstream Lock : Locked
Downstream Channel Id : 4
Downstream Frequency : 331000000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 5360.537 Ksym/sec
Downstream Interleave Depth : taps32Increment4
Downstream Receive Power Level : 3.6 dBmV
Downstream SNR : 41.2 dB

Upstream Lock : Locked
Upstream Channel ID : 2
Upstream Frequency : 22200000 Hz
Upstream Modulation : QAM16
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 45.5 dBmV
Upstream Mini-Slot Size : 2

Maximum Downstream Data Rate : 20480000
Maximum Upstream Data Rate : 768000
Maximum Upstream Channel Burst : 1530
Maximum Number of CPEs : 1
Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Disabled

Cable Modem : DOCSIS 1.0/1.1/2.0 Compliant

Please can somebody help and tell me if it is VM's problem


Thanks

You are on a Black Virgin branded Ambit 256 and those power levels are well within the normal operational parameters for your connection.

The issue may be elsewhere but lets look at your PC first, are you using XP, Vista or are you on a MAC, are you using a router and does it make any difference with a direct connection if you are.

This site has various tweaks you could try on your computer.http://www.speedguide.net/read_articles.php?id=157

[waytookind]

Hi

I'm using XP with Adaware and Registry checker installed running through a wireless router but this specific computer is hard wired into the router


THanks

Originally Posted by waytookind

Hi

I'm using XP with Adaware and Registry checker installed running through a wireless router but this specific computer is hard wired into the router


THanks

http://www.speedguide.net/downloads.php

Try that and just move the slider to the far right.

[waytookind]

Hi still no luck on my 20MB service after i ran the program

[Stuart]

Originally Posted by waytookind

Hi

I'm using XP with Adaware and Registry checker installed running through a wireless router but this specific computer is hard wired into the router


THanks

It probably won't make much difference, but to eliminate the router as a possible cause, do the following.

Connect the PC straight to the Cable Modem. Shutdown the PC.
Now, unplug the modem from the mains, and after 30 seconds, plug it back in again.
When the lights on the modem has settled down, power up the PC again.

Rerun that speedtest, and also run the test from the top of this page and post the results.

As I say, it may not make any difference, but some older routers cannot handle the 20 meg service, so if you have an older router, it *could* be the router slowing things down.

[waytookind]

Hi

I'm running through a Belkin N1.

I have tried that and there is no affect to the speed

This wont fix you issue but I would downgrade to the 10Mb to save about £12 a month

Hi,
What speed is your network card?
Is it a 10 meg card or 10/100