What now? - Page 2

Axegrinder · 01-10-2008, 23:28

Those levels are fine.

Possible oversubscription on UBR?

auldyin · 02-10-2008, 00:32

Thanks.

Don't know what this means:

Quote:

Possible oversubscription on UBR

Cheers

middlefinger · 02-10-2008, 00:48

Is there anything virgin can do for over subscription, im having the same problem and its doing my head in

02-10-2008, 07:28

Quote:

Originally Posted by auldyin

Thanks.

Don't know what this means:

Cheers

The uBR is like a local exchange, oversubscription means that the may be to many customers connected to that uBR causing congestion so it needs to be upgraded to alleviate this problem.

auldyin · 02-10-2008, 08:32

Thanks.
Makes sense now.

So its back to Virgin I suppose.

Cheers

middlefinger · 02-10-2008, 09:24

Quote:

Originally Posted by whydoIneedatech

The uBR is like a local exchange, oversubscription means that the may be to many customers connected to that uBR causing congestion so it needs to be upgraded to alleviate this problem.

How would I let virgin know that slow speeds are down to my local UBR being over subscribed and that it's causing me problems when using the internet? Im struggling to browse on 2 to 3 computers at the same time even though I am on 10mb due to only getting around 2mb between 6-10.30.

Is there anything they can do to help the problem, like making my speed not go lower than a certain speed?

Sorry to jump on this thread but there is no point starting another on the same subject.

02-10-2008, 10:28

Quote:

Originally Posted by middlefinger

How would I let virgin know that slow speeds are down to my local UBR being over subscribed and that it's causing me problems when using the internet? Im struggling to browse on 2 to 3 computers at the same time even though I am on 10mb due to only getting around 2mb between 6-10.30.

Is there anything they can do to help the problem, like making my speed not go lower than a certain speed?

Sorry to jump on this thread but there is no point starting another on the same subject.

Not really you would need to call in to tell them you have an issue.

Below are a couple of links regards Traffic Management.
-------------------------------------------------
http://www.virginmedia.com/help/traffic-management.php
http://allyours.virginmedia.com/html...t/traffic.html
-------------------------------------------------

gjbxxx · 02-10-2008, 12:10

Quote:

Originally Posted by middlefinger

How would I let virgin know that slow speeds are down to my local UBR being over subscribed and that it's causing me problems when using the internet? Im struggling to browse on 2 to 3 computers at the same time even though I am on 10mb due to only getting around 2mb between 6-10.30.

Is there anything they can do to help the problem, like making my speed not go lower than a certain speed?

Sorry to jump on this thread but there is no point starting another on the same subject.

They almost certainly know already and they don't give a ****. Expect it to get worse if they roll out 50MB to your area.

Gary L · 02-10-2008, 12:21

Quote:

Originally Posted by middlefinger

How would I let virgin know that slow speeds are down to my local UBR being over subscribed and that it's causing me problems when using the internet? Im struggling to browse on 2 to 3 computers at the same time even though I am on 10mb due to only getting around 2mb between 6-10.30.

They already know about the UBRs being over subscribed.

Quote:

Is there anything they can do to help the problem, like making my speed not go lower than a certain speed?

They could spend some of the money they get, but most of it goes to the bank that they owe money to and they paid mega bucks to them film stars to advertise for them.

Fatec · 02-10-2008, 13:09

Quote:

Originally Posted by gjbxxx

They almost certainly know already and they don't give a f***. Expect it to get worse if they roll out 50MB to your area.

Will get better actually, as 20Mbit users on being moved onto docsis3 frequences thus freeing up bandwith for the rest of the other tiers.

Course, this wont help much as VM will just see it as a way to push even more customers on!

D.Casey · 02-10-2008, 15:03

Quote:

Originally Posted by auldyin

I have the VIP package and apart from Broadband everything is ok.
Broadband is awful and the fastest download speed I have achieved is 5mb and the service dropped out more times than it was worth. I reported this and they identified a node(?) or something. This was repaired in jig time with the download speed never increasing but the dropping out stopping almost entirely.

I contacted VM and a very nice lady downgraded the service to 10mb and I saved a few baw bees.
Trouble is that the download speed is under 1mb and I have only had one drop out in 5 days.
I am using a router and am realistic about not achieving top speeds but where do I go now?

Cheers

Is your slow connection happening at all times dureing the day? or just at peak hours (say from 5pm until 10).

Also check for packet loss using this test:

http://www.irishisptest.com/runmyspeed.php

Only takes about 30 seconds.

auldyin · 02-10-2008, 18:02

Hi,
Slow connection all of the time.
No packet loss.

Cheers

02-10-2008, 20:39

Quote:

Originally Posted by auldyin

Hi,
Slow connection all of the time.
No packet loss.

Cheers

Have you rang Tech Support to see what they have to say about your issue.

auldyin · 02-10-2008, 21:13

I have not yet called tech support but will tomorrow.
They have already found a problem (node?) and fixed it but all that really happened was that I had fewer drops out.

Cheers

02-10-2008, 21:20

Quote:

Originally Posted by auldyin

I have not yet called tech support but will tomorrow.
They have already found a problem (node?) and fixed it but all that really happened was that I had fewer drops out.

Cheers

A node will in one of your green cabs an installation engineer will correct me if incorrect.