What now?

auldyin · 30-09-2008, 16:22

I have the VIP package and apart from Broadband everything is ok.
Broadband is awful and the fastest download speed I have achieved is 5mb and the service dropped out more times than it was worth. I reported this and they identified a node(?) or something. This was repaired in jig time with the download speed never increasing but the dropping out stopping almost entirely.

I contacted VM and a very nice lady downgraded the service to 10mb and I saved a few baw bees.
Trouble is that the download speed is under 1mb and I have only had one drop out in 5 days.
I am using a router and am realistic about not achieving top speeds but where do I go now?

Cheers

Kymmy · 30-09-2008, 16:28

Firstly can you post the usual power levels, SNR levels, frequency of the modem, also try bypassing the router (modem connected directly to the PC) and then do a few speed tests at different times of the day. This'll help the techies on the site point you at least in the right direction

auldyin · 30-09-2008, 16:42

Thanks for quick response:

Quote:

Firstly can you post the usual power levels, SNR levels, frequency of the modem,

Sorry to be such a PITA but I dont know what this means.

I have tried hooking directly to PC and speeds are still low but I know I wont get lightning speeds using a router. I can live with that because alternatives are few and far between.

Cheers

demented · 30-09-2008, 16:45

http://www.cableforum.co.uk/board/12...al-levels.html

Kymmy · 30-09-2008, 16:48

when connected directly to the modem (might work through the router as well) type in http://192.168.100.1 and login using the details supplied (it tells you the default username/password) all the details asked for are within them pages. Please though do not post your mac address/serial number

southwell · 30-09-2008, 16:49

You can do it whilst connected via a router.

auldyin · 30-09-2008, 17:06

Thanks guys, I've been places today that I didn't know existed!!!

Cable Modem Information
Cable Modem : DOCSIS 1.0/1.1/2.0 Compliant
Boot Code Version : 2.1.6d
Software Version : 2.94.1010
Hardware Version : 1.19

Cable Modem Status
Item Status Comments
Acquire a Downstream Channel 402750000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational

Cable Modem Downstream
Downstream Lock : Locked
Downstream Channel Id : 6
Downstream Frequency : 402750000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 5360.537 Ksym/sec
Downstream Interleave Depth : taps32Increment4
Downstream Receive Power Level : -1.7 dBmV
Downstream SNR : 39.9 dB

Cable Modem Upstream
Upstream Lock : Locked
Upstream Channel ID : 3
Upstream Frequency : 34000000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 51.0 dBmV
Upstream Mini-Slot Size : 2

Cable Modem Operation Configuration
Network Access : Allowed
Maximum Downstream Data Rate : 10240000
Maximum Upstream Data Rate : 512000
Maximum Upstream Channel Burst : 1600
Maximum Number of CPEs : 1
Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Disabled

Goods luck!!!!

Cheers

EDIT:
Download just now was 550kbps and upload 485kbps

southwell · 30-09-2008, 17:51

Well to start with your on 4mb not 10mb. I don't know the rest

Kymmy · 30-09-2008, 17:58

Quote:

Originally Posted by auldyin

T
Network Access : Allowed
Maximum Downstream Data Rate : 10240000
Maximum Upstream Data Rate : 512000
Maximum Upstream Channel Burst : 1600

Quote:

Originally Posted by southwell

Well to start with your on 4mb not 10mb. I don't know the rest

Incorrect, the 10240000 and 512000 data rates are for 10Mb down and 500Kb up

A techie should be about soon to check your power/snr levels

kpanchev · 30-09-2008, 17:59

Quote:

Originally Posted by southwell

Well to start with your on 4mb not 10mb. I don't know the rest

Quote:

Originally Posted by auldyin

Cable Modem Operation Configuration
Network Access : Allowed
Maximum Downstream Data Rate : 10240000
Maximum Upstream Data Rate : 512000
Maximum Upstream Channel Burst : 1600
Maximum Number of CPEs : 1
Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Disabled

He is definitely on 10 Mbits/s, the problem is how to measure the speed, be specific with Mbits and MBytes, there is a big difference!

southwell · 30-09-2008, 18:02

Quote:

Originally Posted by Kymmy

Incorrect, the 10240000 and 512000 data rates are for 10Mb down and 500Kb up

A techie should be about soon to check your power/snr levels

Yeah, that was my mistake, i read the Frequency by accident :p

Kymmy · 30-09-2008, 18:03

Quote:

Originally Posted by southwell

Yeah, that was my mistake, i read the Frequency by accident :p

Had a feeling that's where you got the number from

southwell · 30-09-2008, 18:08

Quote:

Originally Posted by Kymmy

Had a feeling that's where you got the number from

It's been a long day.

auldyin · 01-10-2008, 19:32

I take it that this thread is now effectively closed.
Thanks for the replies guys!

I will now refer the matter back to Virgin in the hope of some sort of resolution.

Cheers

chickendippers · 01-10-2008, 21:08

Have you tried the virginmedia.support.broadband newsgroup? That will get you straight through to second-level techs without being fobbed off by the "someone will call you back" bs http://www.virginmedia.com/customers/newsgroups/