Most irritating replies from Technican Services

Milambar · 18-09-2008, 18:37

Last night, I got called round by one of my neighbours to fix his internet.

When I tried to connect his PC to the internet, I got that highly annoying

"Please click here to activate your broadband connection" link.

Which is weird, and annoying because up to yesterday morning, his internet was working just fine. I advised him to call VM, which he did. After him spending 45 minutes on the phone to INDIA (or someone with a very strong indian accent), and constantly powering off everything and rebooting everything (yes, we'd already done this ourselves, but no matter, we will do it again), the technician said "Its all fixed."

Erm, no its not. We are still getting "Please click here to activate your broadband connection", and cannot get ANY websites.

As far as the gentleman on the other said was concerned, the modem shows as connected at his end, that was an end to the matter.

We did click the link, and worked through it, but it changed nothing. He is still in some kind of "walled garden" that insists he "Please click here to activate your broadband connection."

I'm at a loss as to what to advise him to do. Any advice?

By the way, this edit is to add the following information. His modem is a silver Ambit 120

18-09-2008, 19:48

If you are in the walled garden and the activation process fails then you need to call Tech Support so they can try and remove you from it, otherwise you will continue to to go round in circles.

Ignitionnet · 18-09-2008, 19:50

I think his complaint is that he phoned tech support and as per the Bangalore rent-a-techs wasted his time then blagged him.

I do wonder if they are actually capable of fixing anything that can't be fixed through rebooting or following their little flow charts exactly.

18-09-2008, 19:52

Quote:

Originally Posted by Broadbandings

I think his complaint is that he phoned tech support and as per the Bangalore rent-a-techs wasted his time then blagged him.

I do wonder if they are actually capable of fixing anything that can't be fixed through rebooting or following their little flow charts exactly.

You hit the nail on the head with the reboot script, but if he is in the walled garden then it needs sorting out.

Ignitionnet · 18-09-2008, 19:54

Quote:

Originally Posted by whydoIneedatech

You hit the nail on the head with the reboot script, but if he is in the walled garden then it needs sorting out.

For sure - is it a case of calling until he hits someone who actually knows what they are doing rather than someone who'll force him through the flowcharts and have him reboot his PC, his modem, and leave him wanting to reboot his brain?

Nedkelly · 18-09-2008, 19:54

If it is a ntl home Model 100 120 200 250 256 type in 192.168.100.1 password is root and root and look in modem configuration
Cable Modem Operation Configuration
Network Access : Allowed
Maximum Downstream Data Rate : 20480000
Maximum Upstream Data Rate : 768000

Mine is set up for 20 meg if i remember if it is not reg it goes to 100000 and 512000 this is how i knew a modem had not been reg or removed

18-09-2008, 19:57

Quote:

Originally Posted by Broadbandings

For sure - is it a case of calling until he hits someone who actually knows what they are doing rather than someone who'll force him through the flowcharts and have him reboot his PC, his modem, and leave him wanting to reboot his brain?

Its a pity that I am on holiday then

Nedkelly · 18-09-2008, 19:59

Why do we put customers through this

ikthius · 18-09-2008, 20:02

phone after 6pm, you normally get wales who know what they are doing

ik

18-09-2008, 20:05

Quote:

Originally Posted by Nedkelly

Why do we put customers through this

This is an NTL side problem and can usually be sorted with a phonecall.

---------- Post added at 20:05 ---------- Previous post was at 20:04 ----------

Quote:

Originally Posted by ikthius

phone after 6pm, you normally get wales who know what they are doing

ik

You are just as likely to get Liverpool who also know what they are doing.

piggy · 18-09-2008, 20:07

Quote:

Originally Posted by Nedkelly

Why do we put customers through this

because its a cheap option, ok it dosnt work but its cheap

Nedkelly · 18-09-2008, 20:09

This does seem to happen a lot i know some of the service techs have this problem when changing modems they get stuck in the walled garden .ex telewest customers dont seem to have this problem is this true

18-09-2008, 20:15

Quote:

Originally Posted by Nedkelly

This does seem to happen a lot i know some of the service techs have this problem when changing modems they get stuck in the walled garden .ex telewest customers dont seem to have this problem is this true

The Walled Garden is just an NTL problem as yet and it can happen to any modem be it an old established Ambit 120 as with the OP or a brand new Ambit 256 fresh out of the box.

I hope they decide not to go live on the Telewest side because things will begin to get silly.

techyguy4 · 18-09-2008, 20:33

It seems that OP is from area reference 20.There is an issue going on which will be sorted out by 19th evening. (7:30PM Approx.). After that call tech support and they should be able to activate the services.

Ignitionnet · 18-09-2008, 20:41

Quote:

Originally Posted by techyguy4

It seems that OP is from area reference 20.There is an issue going on which will be sorted out by 19th evening. (7:30PM Approx.). After that call tech support and they should be able to activate the services.

How do you know where OP is, they don't mention where they are?

What is area reference 20?

The services are not a new activation, the modem used to work but became unregistered, it's not a registration issue.