slow internet speeds - Page 2

D.Casey · 09-09-2008, 21:36

Yes mate, its fine up until 6.30ish every night, then from 20mb it drops right down to 1mb-3mb & pings pretty much double.
Some nights theres even 15% packet loss (thats when its the 1mb instead of the usual 3mb).

When its 3mb there dosnt seem to be any packet loss.

Some nights it stays at around 3mb until 2am in the morning.

Its only been the past 2 or 3 weeks, before that its been fine. There was a message on the service status line saying theres a problem with Grimsby DN31 customers (loss of broadband) since that came up myself & others in the Grimsby/clee DN35 area have had this problem.

Do you think it could be linked?

Ignitionnet · 09-09-2008, 21:47

Can you please ping something such as the BBC? Interested how high the pings go and if they're jumpy or stable.

Cheers.

Oh yeah I've had a think. I think that 22% figure you were given is how much of the week your area is oversubscribed, and the 12-13Mbit is some random figure the guy was told to quote. As I said above there's no way to know how slow it'll go.

09-09-2008, 21:50

Here is a link to Virgin online tools so you can try the pings as requested above.

http://tools.virginmedia.com/

D.Casey · 09-09-2008, 21:54

I pinged ntl.com earlier & it was almost identical to most days after 6.30:

Some jump to 70+ then others are mid 30s.

Before 6pm & after 12, they are usually all 18-25ms responses.

>edit, sorry forgot to add, when I tracert places such as the bbc everyday - the ubr is never high in ms response, neither is the following destination.

Ignitionnet · 09-09-2008, 22:13

Ooo the plot thickens. Show traceroute please?

D.Casey · 09-09-2008, 22:17

Heres the tracert of ntl.com

1st line is just my modem.

Ignitionnet · 09-09-2008, 22:22

First line is the 1st hop on the ntl network, your ubr.

Those are all over the place, seems to jump between between Leeds and Poplar though.

09-09-2008, 22:28

Just for comparison here is my trace from DN35 region - my speeds are ok

connection is via cpc3-grim1-0-0-cust***.nott.cable.ntl.com

Code:

09/09/08 23:25:47 Fast traceroute ntl.com
Trace ntl.com (62.253.165.47) ...
 1 192.168.1.1       2ms    2ms    2ms  TTL: 64  (No rDNS)
 2 10.249.136.1      7ms    9ms    9ms  TTL:255  (No rDNS)
 3 82.13.48.65      14ms   11ms   13ms  TTL:254  (nott-t2cam2-a-v613.network.virginmedia.net ok)
 4 195.182.175.133  21ms   11ms   11ms  TTL:252  (nott-t3core-1a-ae4-0.network.virginmedia.net ok)
 5 213.105.174.169  15ms   13ms   15ms  TTL:251  (lee-bb-a-as0-0.network.virginmedia.net ok)
 6 62.253.185.238   22ms   18ms   25ms  TTL:249  (pop-bb-b-as1-0.network.virginmedia.net ok)
 7 212.43.162.193   24ms   20ms   24ms  TTL:248  (win-bb-a-so-210-0.network.virginmedia.net ok)
 8 62.253.187.222   27ms   22ms   25ms  TTL:248  (win-dc-a-v902.network.virginmedia.net ok)
 9   No Response      *      *      *                 
10   No Response      *      *      *                 
11   No Response      *      *      *                 
12   No Response      *      *      *                 
13   No Response      *      *      *                 
14   No Response      *      *      *                 
15   No Response      *      *      *                 
16   No Response      *      *      *                 
17 62.253.165.47    27ms   21ms   21ms  TTL:  1  (mailchange.ntl.com ok)

D.Casey · 09-09-2008, 22:34

Thanks for the input

If it was an oversubscription problem, would the tracert show high responses (ms) times on the actual ubr?

Or is it likely to be a problem with a ubr after it leaves my area? (such as the 1s you list Broadbandings).

09-09-2008, 22:37

Here is my traceroute from 77-*-*-*.cable.ubr09.live.blueyonder.co.uk to the BBC

1 62.30.31.130 (62.30.31.130) 0.800 ms
2 194.117.133.226 (194.117.133.226) 0.699 ms
3 rabat-pos150.network.virginmedia.net (194.117.136.178) 73.207 ms
4 gsr-hsd-gw1-pos60.network.virginmedia.net (194.117.136.158) 8.544 ms
5 osr-hsd-gw3.network.virginmedia.net (194.117.136.146) 8.414 ms
6 bbc-gw0-linx.prt0.thdoe.bbc.co.uk (195.66.224.103) 46.291 ms
7 212.58.238.153 (212.58.238.153) 8.715 ms
8 212.58.239.62 (212.58.239.62) 8.694 ms

And pings to the BBC as well

www.bbc.co.uk : [0], 84 bytes, 9.17 ms (9.17 avg, 0% loss)
www.bbc.co.uk : [1], 84 bytes, 9.16 ms (9.16 avg, 0% loss)
www.bbc.co.uk : [2], 84 bytes, 9.08 ms (9.13 avg, 0% loss)
www.bbc.co.uk : [3], 84 bytes, 8.98 ms (9.09 avg, 0% loss)
www.bbc.co.uk : [4], 84 bytes, 9.21 ms (9.12 avg, 0% loss)

For comparison purposes.

09-09-2008, 22:39

Quote:

Originally Posted by D.Casey

Thanks for the input

If it was an oversubscription problem, would the tracert show high responses (ms) times on the actual ubr?

Or is it likely to be a problem with a ubr after it leaves my area? (such as the 1s you list Broadbandings).

possibly, but they are designed to 'ignore' stuff like pings & tracerts when busy, so it is difficult to say when it is over subscription, or just 'normally' busy ..

D.Casey · 09-09-2008, 22:44

Thankyou for your help everyone, ill give vm a ring tommorow & tell them about everything we've worked out on this thread.

Ill post what they plan to do so others on my ubr/area can see too if they require help.

Thanks again

PAYNEARDO · 10-09-2008, 07:19

Quote:

Originally Posted by D.Casey

Thankyou for your help everyone, ill give vm a ring tommorow & tell them about everything we've worked out on this thread.

Ill post what they plan to do so others on my ubr/area can see too if they require help.

Thanks again

Cheers thanks that will be useful

Just done a speed test and got 19383 with upload of 728 so it does look like over subscription..

Pings etc are all OK at the moment as well. Just hope nobody uses the net at night now and then its fine then as well

Damm those pesky kids using the net whilst pretending to do their homework.....

D.Casey · 10-09-2008, 14:03

Phoned up today

1st at 12.30pm I get through to a india call centre (I presume it was 1 as the guy was called Astif & he had what sounded like bollywood music in the background). We went through the usual... how many lights on your modem, how much do u d/load at peak times etc.

I really tried hard to make him see it wasnt just me with the problem & my line is perfect until the specific times every night when it goes wrong.

I even gave neighbours addresses (with their permission) who are having the exact same problem, yet he just kept saying there was nothing wrong with the UBR and he couldnt send a tech out, he said my only option was to write a letter to a specific department regarding my problem.

So I said what should I do in the meen time, & he replied "Dont use the net for things like downloading between 6 & 10" and only use it for "light browsing" and ill be ok.

So I called the accounts department & said this really cant go on as its been nearly 3 weeks now & its unfair im paying for 20mb yet getting between 1 & 3mb for the majority of the night (and my neighbours are the same) - she said she'd get a tech sent out & this problem sorted asap.. she personally couldnt organise 1 as only the faults department can so she'd go and explain then transfer me through but in the meen time I shouldnt alter my accounts/payments.

10mins on hold & im back to another indian sounding guy with the same music in the background, & instead of helping organise a tech visit... I have to endure the "what lights are on your modem.. lets do safe mode with networking" stuff again.
I explained ive done this not 20 mins ago & atleast 6 times in the last 2 weeks with 1 of them, and I really need a tech visit.

He then replied work has been carried out on my UBR today, when I asked which grimsby UBR that was.. he couldnt say as he didnt know.
He then said the problem has been closed and I needed to phone back after 6 when im having the problem again and he'll check the modems signals then escalate the problem to his superiors again once they have found the problem.

I asked for the work number he had for the work carried out today on the ubr & he gave me this number: 2092174

It took me almost 2 hours of being on the phone to get that response.

I guess ill just have to wait until after 6 to see if he was telling the truth or not.

I dont want to come across as being negative or ungreatful, but if work had been carried out today on the UBR.. wouldnt the 1st faults peson have told me?

LaineY · 10-09-2008, 14:34

"The Other Person Has Cleared... beeeeeeep

no comment to be honest..

2 hrs lol...

I often wonder if there is a Chalk board on the wall with the 5 standard things to ask in some centres.

When i worked for them. WE DIDNT HAVE A SCRIPT. you did what you felt was right and what you thought was wrong and you know what.. 9 times out of 10 the issue was resolved.. or the customer went away with a decent peice of mind..

i suppose thats whats different about UK call centres

Im guessing by the sounds of things and by the way most countries outside the UK go. the training must be much poorer.