Virgin 4Mb to upgrade to 10Mb February - Summer

[DotMillsy]

Hi im to to the forum, i have been reading this for some time and im still waiting for my upgrade...

tools.virginmedia.com say im on the cable.ubr10.haye.blueyonder.co.uk and on the Where's my upgrade page Hayes has been Complete for some time now, but im still only getting 4MB download

Im on a SB4100 Modem but when i go to 192.168.100.1 i don’t have a operation config... i have Status, Signal, Addresses, Configuration, Logs, Help, but none of them tell me the Maximum Downstream or Maximum Upstream Data Rate

The VM website say the SB4100 Modem will be ok for the upgrade so i don’t know whats up, the only thing i can think of is the modem or the fact im half way from the Croydon, Mortlake, New Malden,Twickenham upgrade that is still TBC and Hayes upgrade that is Complete. Can anyone help, or let me know what’s going on. Should i phone VM and upgrade my modem or just keep waiting and rebooting my modem till i get 10MB?

Thanks
DM

[acidal]

Originally Posted by DotMillsy

Hi im to to the forum, i have been reading this for some time and im still waiting for my upgrade...

tools.virginmedia.com say im on the cable.ubr10.haye.blueyonder.co.uk and on the Where's my upgrade page Hayes has been Complete for some time now, but im still only getting 4MB download

Im on a SB4100 Modem but when i go to 192.168.100.1 i don’t have a operation config... i have Status, Signal, Addresses, Configuration, Logs, Help, but none of them tell me the Maximum Downstream or Maximum Upstream Data Rate

The VM website say the SB4100 Modem will be ok for the upgrade so i don’t know whats up, the only thing i can think of is the modem or the fact im half way from the Croydon, Mortlake, New Malden,Twickenham upgrade that is still TBC and Hayes upgrade that is Complete. Can anyone help, or let me know what’s going on. Should i phone VM and upgrade my modem or just keep waiting and rebooting my modem till i get 10MB?

Thanks
DM

Check the log file again on 192.168.100.1, it should be there

it should read for 4mb: SW Download INIT - Via Config file cm-4096-384

I'd also try switching the modem off.

[DotMillsy]

Originally Posted by acidal

Check the log file again on 192.168.100.1, it should be there

it should read for 4mb: SW Download INIT - Via Config file cm-4096-384

I'd also try switching the modem off.

Hi thanks for the reply, i looked in the log again but nothing in there with 4mb, but it did have "080229164933 6-Notice E102.0 SW Download INIT - Via Config file cm-4096-384"

i have just had the modem off for over 5 mins and still only 4mb, the last speedtest.net gave 3.94 mb

Thanks
DM

[vinnyh]

Originally Posted by acidal

Didn't VM say the end of Summer? It's nearly gone and we're still waiting here in Bradford.

The smallprint in their full-page newspaper ad last weekend stated that the rollout for the 10Mb upgrade is "due to complete 09/08". I take that to mean by end of next month (and NOT August 09!?) .

Just downloading Diana Ross' "I'm still waiting". Taking longer than it should...

[eth01]

Originally Posted by Kursk

Thought so. Something's gone awry in the upgrade process. I'll contact VM. Thanks to all for your help .

If you would

[JediMaster]

Originally Posted by acidal

Didn't VM say the end of Summer? It's nearly gone and we're still waiting here in Bradford.

End of Summer, We aint had a Summer yet here in Wales

Originally Posted by vinnyh

The smallprint in their full-page newspaper ad last weekend stated that the rollout for the 10Mb upgrade is "due to complete 09/08". I take that to mean by end of next month (and NOT August 09!?) .

09/08 I assume to be 9th Month of 2008? ie September 2008 (End of that Month knowing VM)

[nms247]

Originally Posted by JediMaster

End of Summer, We aint had a Summer yet here in Wales




09/08 I assume to be 9th Month of 2008? ie September 2008 (End of that Month knowing VM)

Knowing VM it wont be until 2009 till their finished if we're lucky As for summer what that then.

[Kursk]

Originally Posted by eth01

If you would

To be fair I've always found VM helpful and quick in dealing with issues; I just wish I didn't have to contact them quite so much . ISP's have a tricky job I guess.

[vinnyh]

It's gone quiet - anyone been upgraded over the past few days? News of recent upgrades might help to keep the 'feelgood factor' alive!

[joglynne]

Originally Posted by vinnyh

It's gone quiet - anyone been upgraded over the past few days? News of recent upgrades might help to keep the 'feelgood factor' alive!

Are you still waiting vinnyh? I admit that I assumed everyone had been upgraded when this thread went so quiet.

[Zhadnost]

Aren't there a few areas (like Glasgow) still to be completed?

[Russ_64]

Well I just joined and connected for the first time last night and I only get 4Mb. I have the Ambit 256 CM into my router and it all works fine but speedtest.net wasn't very good - uploads are below 300kbps. I am in SW London under Croyden area.

[allsorts111]

I am still waiting here too, and am not even getting my 4mb service anymore since this area has a "high TX load" or something...

[MisterP]

I haven't been checking things lately. The last update on Virgin's "Even Faster" page was that Reading area was still "TBC".

This morning with the post I got a flyer advertising VM's M/L/XL services - 2MB/10MB/20MB - no 4MB listed!

(My main PC died onme last Thursday, so I've been going through the process of data recovery/transfer and reionstallation of programs, etc)

I did a Cable Forum Sp[eed Test on the replacement machine - 9.5MB!!! ;-)

I was beginning to think they'd forgotten about RG21 postcode

[vinnyh]

Originally Posted by joglynne

Are you still waiting vinnyh? I admit that I assumed everyone had been upgraded when this thread went so quiet.

Yep, still waiting - along with several other TBCs, apparently.