Virginmedia Are Broadband Scammers

[CountZer0]

Originally Posted by SMG

However, as bad as their billing & customer services are, the service is quite consistent. For the money, its not bad.

I think for the money the service should be bloody stellar! But it isn't.

[chickendippers]

I notice the OP has disabled reputation. Anyone smell a troll?

[Sirius]

Originally Posted by chickendippers

I notice the OP has disabled reputation. Anyone smell a troll?

He went red in about an hour then turned the rep's off.

[raycable]

Hi all can someone please tell me if VM are blocking and P2P sites also I have a VM 20MBIT line i dl linux distro, free tv shows whatch demos etc. If im beong capped what will my dl ul speeds be on peak time and off peak times. I watch internet programmes and you can easily munch through 40gb/mth limit we are in the digital age hd content is 9-15gb!

Im all for FPU but wish virgin would say right you can DL say 400-600GB/mth and then thats yourt limit then your put on say a 2mbit dl speed or something like that. Rather that say its unlimited and its speed capped, Virgin please take note all your doing is killing your customer base!. For those of you and there are some i bet who DL 24/7 and run illegal dvd copying business well, you guys should be banned period. The point is virgin should be talking to its customers we and virgin should come up with a suitable figure that lets us use the internet. My current experience is that VM dont contact me when they make changes and screw things up Cmon VM make the internet usable dont kill it off.

[Kymmy]

New thread merged with your old one as it's 99% the same

[Toto]

Originally Posted by raycable

Hi all can someone please tell me if VM are blocking and P2P sites also I have a VM 20MBIT line i dl linux distro, free tv shows whatch demos etc. If im beong capped what will my dl ul speeds be on peak time and off peak times. I watch internet programmes and you can easily munch through 40gb/mth limit we are in the digital age hd content is 9-15gb!

Im all for FPU but wish virgin would say right you can DL say 400-600GB/mth and then thats yourt limit then your put on say a 2mbit dl speed or something like that. Rather that say its unlimited and its speed capped, Virgin please take note all your doing is killing your customer base!. For those of you and there are some i bet who DL 24/7 and run illegal dvd copying business well, you guys should be banned period. The point is virgin should be talking to its customers we and virgin should come up with a suitable figure that lets us use the internet. My current experience is that VM dont contact me when they make changes and screw things up Cmon VM make the internet usable dont kill it off.

I really can't understand the problem here, your all for FPU (sic) but then bleat over semantics?

It is not killing the customer base, it has actually improved my D/L speeds considerably in my area. My mate who lives in student land can't believe how much better his service has become since STM.

I've said this in the past, and I'm not afraid to say it again, I think STM overall does a pretty good job, and if it forces a few more pee takers off the network, then boo-bloody-hoo.

[raycable]

Yep but i still think that giving us 400-500gb then thats it is much better, also why do the usa no limits on the networks? and we do??

I still think they shouldve asked us first i have just been given a free upgrade to 20mbit to stay with them but whats the point of having this is i still cant DL my content. Again im in favour of a FUP but its has to be fair and at the moment its not.

I play games,xboxlive,linux etc the FPU should be 4-9pm thats it but oh no VM take the mike implementing a 27/7 FPU its not fair i dont have any figures i can work with to manage my access just go on what VM tells me?

[Toto]

Originally Posted by raycable

I play games,xboxlive,linux etc the FPU should be 4-9pm thats it but oh no VM take the mike implementing a 27/7 FPU its not fair i dont have any figures i can work with to manage my access just go on what VM tells me?

How much bandwidth is your online gaming taking that is triggering STM all the time????

You've already been supplied a link to the STM limits, published (announced) by VM, so surely you can work it out?

[dev]

there are 27hours in a day? :o

also, got a link to these free tv shows and the free hd content that is 9-15gb?

[Toto]

Originally Posted by raycable

Yep but i still think that giving us 400-500gb then thats it is much better

OK, so then, lets call 30 days a calender month, just for arguments sake. You're happy to have a monthly cap of 500Gb, that's about 16.6Gb per day for 30 days.....see where I am going with this?

The point is, if there was no STM, you could easily use up that cap in a few days on the 20Mb service, I really don't think you'd be happy then to be capped?

If you check the STM triggers for the 20Mb service, you will actually see its possible and very easy to have your 16.6Gb per day of data plus more should you need it. All it takes is a small amount of planning, perhaps some download management software, and Bobs you parents brother.

Also keep in mind that even if you trigger the limits, your online gaming will not suffer (you're downgraded to 5Mb), nor will streaming video you seem to like too.

I do understand why poeple don't like STM, but if we look at the real impact on our own service, certainly on the upper tier then it isn't all that bad.

I'm not so sure that the USA isn't capping or shapping, and I do know of one US ISP that is being taken to task over its current plan to introduce some surprisngly low limits on their network.

[chickendippers]

I'm pretty sure the 'unlimited' ADSL providers would have something to say if you were using 400-500Gb per month.

[Kymmy]

Yep, last three times I was on a UNLIMITED ADSL account I got throttled at 128Kb during 8am till 6pm for a whole month when I went past thier hidden 40Gb FUP limits

[raycable]

okay all i have dl today is a 700mb file thats it and my speed is 24kdl 17kul its beenthat way since 4pm-8:35pm+ (im thinking its going to go off at 9pm is that right and after that can i dl as much as i like?)

im going to have a read of the link but if you guys can tell what your experience is and what your doing to limit STM through management then i would appreciate your help.

I also think that im going to need a router that turns off the connection at the 4-9pm so i dont go over my dl limit and get capped

Thanks for your input

[Yozzer]

The first post in this thread by Raycable is actually correct in his major assertions, missed sadly by many of the contributers to this thread. The ability to complain via a proper process which should end up with customer satisfaction has been eroded, not just with VM, but with many other service providers. I have a rough justice type site, and get emails from all sorts of people about all sorts of problems, but the bottom line is always the same. The processes that should take you to a point of fair arbitration has been dismanteld, leaving people angry and frustrated. This includes other cable companies, not just VM, Gas and Electric suppliers, Legal services, Local Government Ombudsman, the list is endless. It enables companies and official bodies to now know that at the end of the day you have only two choices if you feel you have a valid complaint, walk away and try somewhere else, or eat humble pie and stay where you are, real action is rare unless it puts money in the coffers of those in high places.
Until we once again have proper avenues to persue complaints, with Obudsmen, our MP's, and the bodies that are supposed to monitor services, the situation will not get better. Anyone who has tried to use the higher level complaints processes outside of the big companies will know what I mean.
If you are happy, stay where you are, if you are not, check first you are not going from the frying pan into the fire, and if you think this post is waffle, just try phoning someone outside VM to complain if you feel you have been duped!

[raycable]

Thanks Yoz for the support i think there are many pro VM users here im shocked that there are all so happy! Would just like to say VM CS contacted mem today and asked why i was going I told it was due to very poor cs, vm lies and really sick of how i have been scammed as a internet user.

This chap was actually considerate and helpful in that he wanted specifics why i supplied. One instance when i contacted VM and got the "we record this call for training etc" blah blah but everytime i contacted VM techncial support they didnt hacve a clue as to where the call log was. Finally i recorded the telephone conversations with me and VM CS and support staff and when i told i was doing this so i had a record of the faults and query's to prove to them whats been said they cut me off! pronto.

I understand that as i didnt have there employee's permission then i was in breach of data protect! but where is VM request to me? and when i asked for transcriptions of the call they said we dont record all conversations which infact they do. Anyway back on speaking terms with them they have given me a free upgrade for 12mths to 20mbit due in part to all the hassle ive had with faults and outages etc "ALOT" fibre optic i think not.

So im going to do the following see if i can get a good service from them a second time round

1. No downloading 4-9pm just surf

2. Manage my internet better - any good utils out there what about wifi routers can this be done through my hardware

3. Monitor VM DL/UL outside of the 9-4pm not going to dl anything for a couple of days to see if this auto capping system is doing something it shouldnt be

VM is going to have to work hard to keep my custom 21 century digital network is out OCT 2009 in my area this will be open to 3rd party isp i.e O2,Be,SKY etc so the market is going to get tougher which means prices will fall as ISP compete. The uk BB market is almost at saturation so there little new ISP-BB business out there just wish the general public was a s informed as you lot here on the forum thanks...