Extreme Packetloss

reyalz · 26-07-2008, 14:59

Well Hi, this is my first time on this forum, and basically I am having alot of packetloss with virgin media. My current setup is a silver NTL modem (I think it's the 220 model) which I got about 3/4 years ago now, a dlink router and 2 powerline plugs feeding the internet another PC in the house.

The packetloss occurs at all times of the day, but it's not existant for a good 10/15 minutes or so once I switch off my modem and router, and then it will start and get worse and worse until my internet seems to just D/C. I have only recently got these cisco powerline plugs, and the packetloss was never bad, so is it just coincidence that when I get these my modem has decided to go faulty?

Any help is appreciated, and sorry if I haven't left enough info.

Graham M · 26-07-2008, 15:12

Is it definitely the modem causing the connection problems have you taken everything else out of the equation?

reyalz · 26-07-2008, 15:30

Yeh, I've just plugged the modem directly into the PC and the problem was similar, thinking about it i've just answered my own question with that, I suppose I just wanted to confirm it and be 100% sure. Just didn't want to spend 80 pound on his powerline adapters to realise they are rubbish, as I was told they are as good as a normal wired connection

aseriouscat · 26-07-2008, 16:29

151 to tech support will get you a new modem, good luck!

Spitfire12 · 26-07-2008, 17:30

VM are currently having Problems

http://status-cable.virginmedia.com/vmstatus/summary.do

eth01 · 26-07-2008, 18:58

Quote:

Originally Posted by Spitfire12

VM are currently having Problems

http://status-cable.virginmedia.com/vmstatus/summary.do

not very informative and we don't actually know whether the OP's problem is anything to do with the network infrastructure.

abbey4 · 26-07-2008, 20:21

Please specify what speed your connection is on. There is no model 220 availabe for the ntl modems. Either it could be NTL 100, NTL 120, NTL 200, NTL 250 or NTL 255. As it is 3-4 years old it could either be NTL 100 or NTL 120 which are not compatible with 20 Meg connection.

reyalz · 27-07-2008, 20:46

Sorry, my mistake, i was looking at the make of powerline adapters - its a 200 and im on 4 meg. Anyhow, I rang Virgin up and they tested the speed on my line and said it was extremely slow, and apparently the modem was causing it, so we shall see when it's here tomorrow

27-07-2008, 20:48

Quote:

Originally Posted by reyalz

Sorry, my mistake, i was looking at the make of powerline adapters - its a 200 and im on 4 meg. Anyhow, I rang Virgin up and they tested the speed on my line and said it was extremely slow, and apparently the modem was causing it, so we shall see when it's here tomorrow

Are the sending out an Engineer to replace it for you then?

reyalz · 27-07-2008, 20:58

Quote:

Originally Posted by whydoIneedatech

Are the sending out an Engineer to replace it for you then?

Nope, he said they would send me the modem and ill plug it in, and then to ring them up and they would do the rest there end.

abbey4 · 27-07-2008, 21:33

NTL 200 is capable of taking upto 20 meg speed. I think replacing the modem might not solve the problem.

monkey2468 · 27-07-2008, 23:11

Quote:

Originally Posted by abbey4

NTL 200 is capable of taking upto 20 meg speed. I think replacing the modem might not solve the problem.

You can get packet loss when they are on the blink....

27-07-2008, 23:39

Quote:

Originally Posted by reyalz

Nope, he said they would send me the modem and ill plug it in, and then to ring them up and they would do the rest there end.

Well you are not going to get your replacement modem tomorrow then, as it can take up to 10 working days to arrive and the average is 3/5 working days.

I would say that just sending a replacement modem out is in all likelihood not going to fix the underlying problem, if the seemed to be a problem at your property then sending a engineer would probably have been a better course of action.

reyalz · 27-07-2008, 23:47

Quote:

Originally Posted by whydoIneedatech

Well you are not going to get your replacement modem tomorrow then, as it can take up to 10 working days to arrive and the average is 3/5 working days.

I would say that just sending a replacement modem out is in all likelihood not going to fix the underlying problem, if the seemed to be a problem at your property then sending a engineer would probably have been a better course of action.

I missed the courier on Friday afternoon, so it will be here tomorrow. Anyhow, we shall soon see, if it doesnt fix it then i'll be giving them another ring.

27-07-2008, 23:54

Quote:

Originally Posted by reyalz

I missed the courier on Friday afternoon, so it will be here tomorrow. Anyhow, we shall soon see, if it doesnt fix it then i'll be giving them another ring.

From the way you posted it sounded like you had just ordered it.

When you receive it you will need to call Quickstart on 0800 953 9500 to get it registered onto your account, do not ring Tech Support as they will just tell you to call that number.